Wells Fargo Senior Quality Assurance Administrator - Estate Care Center 

United States, South Dakota, Sioux Falls 

772095704

In this role you will:

• Provide support and scoring guidance quality assurance staff by answering questions on regulations or compliance, procedures, policies and First Call Resolution
• Escalate key maintenance errors identified during scoring process and ensure resolution of same, reviewing programs, processes, documentation, to ensure compliance with internal company requirements or government regulations
• Review systems to ensure company standards are met, exceptions are notated, and issues escalated as necessary
• Assist in development and design of product specific databases
• Review and score work
• Prepare calibration score and facilitate calibrations across the team to ensure consistency of quality scores delivered to clients
• Monitor quality assurance programs and processes to identify gaps and risk assessment
• Design and conduct training for as needed
• Provide coaching to staff and track performance expectations and results
• Make final scoring decisions on disputes which impact quality results
• Interact with staff and business partners to promote team work and departmental effectiveness

Schedule:

• Monday-Friday 7:30am-4:00pm CST
• Schedule subject to change based on business needs

Training:

• You will receive in-depth on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.
• Training will be for 4-6 weeks. Training hours are 7:30 a.m. – 4:00 p.m. Monday – Friday (CST). You are required to attend the full duration of this paid 4-6 weeks of training.
• We’re open from Monday - Friday, 7:00 am - 9:30 pm (CST). Your regular work schedule will be based on business need and may include working weekend days and some holidays.

Required Qualifications:

• 4+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience in Estate Care Center and/or deceased management experience
• Knowledge and understanding of Individual Retirement Accounts (IRA) and consumer products, policies, and procedures
• Experience in the following applications: Pega, DIPR (Deposit Imaging Process Redesign), IRA Deceased Tool, Taxie, Hogan, IRA Brochure Tool, and Vantage
• Proven experience with conducting risk and process assessments
• Strong analytical skills with high attention to detail and accuracy
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Ability to identify and evaluate exposures and potential risks

Posting Location:

• 3201 N 4th Ave, SIOUX FALLS, SD 57104

Job Expectations:

• You will be required to work on site full-time at the posted work location.
• Overtime is based on business need and volume of the department, could be required

This position is not eligible for Visa sponsorship

13 Apr 2025

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.