Jobs at Wix

As a Customer Care Expert, you will:

• Build strong relationships with Wix users, figure out their true needs, and help guide them to reach their business goals and enhance their online presence.

• Work on resolving Wix user questions, and offering support and solutions professionally, timely, consistently, and accurately.

• Effectively utilize internal resources and determine when to escalate as appropriate.

• Represent Wix as a primary contact for Wix users and aim to exceed user expectations by responding promptly to inquiries via email, phone, chat, and/or other communication channels. Introduce Wix users to our different tools, services, and products they can benefit from, and help onboard them where appropriate.

• Develop expertise in Wix products and stay up to date with new features and improvements.

• Work in a dynamic team environment, collaborating with other departments and product teams, to advocate our users’ needs and strengthen product roadmaps.

• Analyze user behavior and relevance to determine their effect on user satisfaction.

• Adhere to a predetermined daily schedule with the flexibility to pivot as needed to meet customer care demands.

We are currently hiring for the following shifts:

1. 10am-7pm Tues-Sat
2. 10am-7pm Sun-Thurs

• Lead and mentor SOC team members, manage 24/7 shift operations, and recruit and develop a talented group of SOC analysts, ensuring timely escalation and process adherence

• Leverage extensive SOC experience to manage computer security incidents by collecting, analyzing and preserving digital evidence

• Utilize SIEM/BigData solutions and SOAR systems to locate, identify and investigate cybersecurity incidents, expediting data analysis

• Work effectively both independently and as part of a team, collaborating with internal security and incident response teams while demonstrating strong verbal and written English communication skills

• Recommend changes to standard operating procedures, create reports, dashboards, and metrics and share best practices to continually enhance SOC operations

• Own and manage the entire strategic sales process from top to bottom

• Set and achieve revenue targets according to company goals, owning all sales conversion metrics and both monthly and annual sales targets

• Work closely with the team to generate leads and develop and optimize messaging to increase sales team effectiveness

• Cultivate and maintain deep relationships with both current clients and new prospects

• Be a subject matter expert in your Enterprise domain and constantly review the market to determine the changing needs of customers

• Ability to travel in North America, meeting with prospects and customers

• Identify and engage with potential Enterprise partnerships, setting them up for success with Wix Enterprise

As the Head of Community, you'll lead, nurture, and grow our community of creators, fostering meaningful relationships and empowering members to achieve their full potential. You'll design and implement strategies to deepen engagement and advocacy within Wix Studio's creative professional network while leading and managing a team to support these efforts.

In your day-to-day, you will:

• Develop and execute strategies to engage, support, and grow our community of professionals

• Create opportunities for active participation and knowledge-sharing within the community

• Act as the voice of the community within Wix Studio and advocate for their needs and feedback

• Plan and oversee community-focused content, workshops, webinars, and events

• Build strong relationships with key community leaders, influencers, and partners

• Work closely with product, marketing, and support teams to relay insights from the community and shape product improvements and new features

• Lead and mentor a team, ensuring alignment with community goals and business objectives

• Track key community metrics and analyze data to inform strategy and demonstrate growth

As a Revenue Operations Manager, you'll be at the heart of our Sales & AM guild, driving efficiency and growth. You will be instrumental in developing and managing core RevOps processes to optimize our sales operations and revenue strategies. In your day-to-day, you will:

• Develop and manage core RevOps processes including territory planning, quota management, pipeline hygiene, and forecasting
• Partner with GTM leaders to design and execute strategies that improve sales efficiency and drive revenue growth
• Create and maintain dashboards and reporting infrastructure to provide visibility across the customer lifecycle
• Analyze sales data and trends to inform strategic decisions and identify opportunities for improvement
• Collaborate with cross-functional teams to ensure alignment and execution of revenue-generating initiatives

Join our Business Operations Guild as a Salesforce Developer, where you'll be at the heart of driving technical solutions to empower our sales and account management teams. In this role, you will:

• Design, develop, test, and deploy customized solutions within Salesforce using Apex, Lightning Web Components, Flows, and other tools
• Handle Salesforce integration with internal and external systems
• Troubleshoot and debug system errors and performance issues
• Create and maintain technical documentation and best practices
• Identify opportunities to optimize and automate business processes across departments

As a Revenue Operations Manager, you'll be at the heart of our Sales & AM guild, driving efficiency and growth. You will be instrumental in developing and managing core RevOps processes to optimize our sales operations and revenue strategies. In your day-to-day, you will:

• Develop and manage core RevOps processes including territory planning, quota management, pipeline hygiene, and forecasting
• Partner with GTM leaders to design and execute strategies that improve sales efficiency and drive revenue growth
• Create and maintain dashboards and reporting infrastructure to provide visibility across the customer lifecycle
• Analyze sales data and trends to inform strategic decisions and identify opportunities for improvement
• Collaborate with cross-functional teams to ensure alignment and execution of revenue-generating initiative