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Apple

IST Business Analyst

United States, California, Santa Clara Valley (Cupertino)
Details
Key Qualifications
  • At least 3 years of experience in a professional environment and in an administrative, coordinator, analyst or operations capacity
  • Experience administering Saba LMS is plus
  • Expertise in iWork, macOS, and iOS is plus
  • Experience with reporting tools, such as Business Objects or Tableau is plus
  • Experience with survey tools, such as Key Survey, Survey Monkey, Qualtrics
  • Strong organizational and time management skills
  • Excellent verbal and written communication skills
  • Able to multi-task effectively while meeting project deadlines
  • Exceptional attention to detail, diligence, and thoroughness
  • Extremely strong teamwork ethic and customer success focus
Description
- Lead training-related logistics including: training schedules, request workflow, classrooms, evaluations, communications, learner support, and reports- Work effectively with multi-functional teams to coordinate training sessions and events- Support projects by handling deliverables and communication between various business groups- Act as Learning Management System (LMS) administrator, including: data entry, reporting, troubleshooting, and testing.- Ability to lead various forms of training in various LMS’, and content management systems- Be able to test infrastructure that supports training - LMS, and customer facing sites- Support the global training team by assisting with training material reviews, asset Management- Manage global training communications for promotions, events, surveys, etc.- Create, organize, and maintain monthly, quarterly, and annual reporting and metrics in alignment with the data program. In addition to assessing global training data, identify trends and patterns, and providing significant input- Ability to create and update documentation for various processes
Education & Experience
Bachelors in Educational Technology, Information Systems or equivalent work experience
Additional Requirements
  • - Variable hours
  • - Weekend, holiday and on-call work required at times
  • - Travel up to 25% required