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High Tech Jobs in Canada

1,938 found
M
Microsoft

Service Operations

Service Operations

Canada, Vancouver

Yesterday
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Microsoft

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Microsoft

Spécialiste Spécialiste des des Technologies Technologies Nu...

Spécialiste Spécialiste des des Technologies Technologies Nu...

Canada, Montreal

Yesterday
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Microsoft

Service Operations

Canada, Vancouver
Details
Responsibilities
  • Manage daily operational activities, respond to incidents, and support customer requests.
  • Manage, maintain, upgrade, and provide support for system infrastructure across a diverse set of Operating Systems, software, & hardware.
  • Provide technical support for both hardware and software deployed in the environment
  • Diagnose and resolve problems quickly while providing great customer service experience
  • Maintain security patch, antivirus, and intrusion prevention services to meet corporate mandated compliance levels across the engineering systems
  • Perform end to end systems lifecycle management across a mix of physical, Hyper-V, and Azure based environments
  • Partner with Service and Software Engineering peers to procure goods and services
  • Conduct pre-purchasing evaluation, communicate with hardware and software vendors and create PO documentation
  • Coordinate receipt and reflect it in the asset management system
  • Manage warranty renewals
  • Participate in budget planning and create budget reports

Required Qualifications:

  • Information Technology Associate degree or 2+ years experience in a related field, e.g. a system administrator type role
  • In-depth knowledge and troubleshooting experience with Windows operating systems

Preferred Qualifications

  • Experience with procurement of IT systems
  • PowerShell to perform administrative tasks
  • Mac and Linux operating systems
  • System Center (Microsoft Endpoint) products such as SCCM or SCOM
  • MS SQL or other database languages
  • Azure PaaS and IaaS deployments
  • Change, incident, problem management, Postmortem and RCA processes

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