Jobs in Canada

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

You will be constantly challenged by tough engineering and design tasks, working in a fast-paced setting to deliver high-quality, impactful work.

Your Impact

In this versatile role, you will drive impact across both data engineering and data science domains:

Data Engineering Foundations

• Design & Development: Design and implement scalable data architectures and datasets that support the organization's evolving data needs, providing the technical foundations for our analytics team and business users.

• Data Engineering: Support and implement large datasets in batch/real-time analytical solutions leveraging data transformation technologies.

• Data Security & Scalability: Enable robust data-level security features and build scalable solutions to support dynamic cloud environments, including financial considerations.

• Process Improvement: Perform code reviews with peers and make recommendations on how to improve our end-to-end development processes.

AI/ML Innovation & Business Impact

• Develop & Deploy Classical ML Models: Own the end-to-end lifecycle of machine learning projects. You'll build and productionize sophisticated models for critical business areas such as marketing attribution, customer churn prediction, case escalation and other relevant use-cases to post-sales.

• Optimize AI Agentic Systems: Play a key role in our generative AI initiatives. You will be responsible for characterizing, evaluating, and fine-tuning AI agents—such as conversational systems that allow users to query massive datasets using natural language—to improve their accuracy, efficiency, and reliability.

• Partner with Business Stakeholders: Act as an internal consultant to our Go-to-Market (GTM), Global Customer Services (GCS) and Product and Finance teams. You'll translate business challenges into data science use-cases, identify opportunities for AI-driven solutions, and present your findings in a clear, actionable manner.

• Own the Full Data Science Lifecycle: Your responsibilities will cover the entire project workflow, working with the business to understand the problem, charting a path to solve the problem, feature engineering, model selection and training, robust evaluation, deployment, and, in partnership with the data platform team, ongoing monitoring for performance degradation.

Your Experience

• 7 plus years experience building and maintain data pipeline both for reporting, analysis and feature engineering.

• Experience building and optimizing clean, well-structured analytical datasets for business and data science use cases. This includes Implementing and supporting Big Data solutions for both batch (scheduled) and real-time (streaming) analytics.

• Prior experience working extensively within dynamic cloud environments, specifically Google Cloud Services (GCS) BigQuery and Vertex AI.

• Prior experience developing dashboards in Tableau/Looker or similar data viz platform.

• Nice to have: Experience implementing and managing data-level security features to ensure data is protected and access is properly controlled.

• Expert-level programming skills in Python and familiarity with core data science and machine learning libraries (e.g., Scikit-learn, Pandas, PyTorch/TensorFlow, XGBoost).

• A solid command of SQL for complex querying and data manipulation.

• Proven ability to work autonomously, navigate ambiguity, and drive projects from concept to completion.

Preferred Qualifications

• Prior working experience in Customer Analytics space and customer experience use-cases, e.g. Escalation, Risk predictors, Renewals and efficiency of project delivery in Professional Services space.

• Direct experience with generative AI, including hands-on work with LLMs and frameworks like LangChain, LlamaIndex, or the Hugging Face ecosystem.

• Experience in evaluating and optimizing the performance of AI systems or agents.

• Demonstrated expertise in specialized modeling domains such as causal inference, time-series analysis.

• An MS or PhD in a quantitative field like Computer Science, AI, Statistics, or equivalent practical experience or equivalent military experience.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $143000- $231000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

• The Payments Partner Management team (ParM) is small but mighty managing our global partner network (500+ analysts)
• We operate with 3 Partner sites in multiple geographies and multiple third party vendors which all roll up under the ParM team and we’d love to have you part of this journey to support the Partner Managers

A Typical Day:

• Manage Partner/Vendor onboardings/offboardings/upskilling/updating
• Support third party tool access
• Track and ensure accuracy of Partner/Vendor invoices and report any discrepancies to Partner Managers
• Act as the central point of contact for all tooling, technical and access issues for partner operations, vendor operations and projects
• Track and ensure any Airbnb assets provided to partners are returned once the business need is fulfilled
• Work with multiple stakeholders like Ops, Quality, Analytics, WFM, Planning, Partners, Vendors, Product, Tools, IT Support etc. to keep the business running
• In the first 30-60 days you will get to meet the partner/internal stakeholders online and begin building the relationships that will be pivotal to your success and overall ramp up gradually
• Depending on the business requirement, partner site visits and internal gatherings may happen, which gives a great opportunity for travel for you
• Be the ambassador of Airbnb Culture and Values

Your Expertise:

• The ability to solve problems under high pressure quickly and efficiently
• Keen to learn and develop subject matter expertise of the business we support
• Ability to manage all stakeholder relationships with transparency and context
• A keen desire for accuracy of data interpretation and data reporting
• Bachelor’s degree or equivalent
• Ability to multitask, understand, learn and solve technical problems quickly and efficiently
• 2 Years related work experience with at least 5 years of experience in an organization solving challenges at scale
• Demonstrated ability to manage multiple work streams and deliverables in a matrixed organization structure
• Strong analytical, data, and troubleshooting skills
• Experience driving performance with offshore BPO partners for Payments Compliance, Payments Risk or CS teams
• Deep connection to Airbnb’s mission and passion for creating Connection and Belonging
• Excellent written and oral communication skills
• Creative problem solver
• Able to identify real obstacles and viable solutions
• Outcome-oriented. Not reactionary, articulates the desired outcome and works collaboratively to create a path to achieve

:To support productivity and maintain a professional hybrid work environment, employees are expected to adhere to the following:

• Workspace: A dedicated, quiet, and private workspace free from interruptions and external noise
• Internet Connectivity: During the working hours, maintain a minimum and consistent internet speed of 10 Mbps on your official devices to ensure reliability for work-related tasks, including calls and virtual meetings
• Professionalism: Employees must remain fully engaged, respectful, and maintain a professional presence during virtual meetings, with video participation required unless otherwise approved.
• Confidentiality & Security: Employees are responsible for protecting Airbnb’s Intellectual Property and Confidential Information. Work-related activities, including calls and meetings, must not be conducted in public places, while traveling, or in any setting that may compromise confidentiality or work quality.

Offices: Gurugram, India

The Difference You Will Make:

The Senior Specialist, Premium Support functions on the front line interacting directly with both customers & internal stakeholders. As a Senior Specialist, Premium Support, you will be primarily responsible for providing end-to-end support to key members of our community experiencing an issue with their reservation, including but not limited to the Luxury segment. You will take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way.

A Senior Specialist, Premium Support needs strong communication skills, problem-solving abilities, and customer service expertise. They will be expected to work in strong autonomy, being able to assess a case & constantly looking for the right solution for both Host, Users and internal stakeholders. As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.

A Typical Day:

The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.

Complex case management: Provide the highest level of service to our community in each and every case, including handling the service’s most severe and urgent cases

• Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools
• Take end-to-end ownership of all assigned cases: ensuring a completefinalresolution is reached based on workflows, management guidelines & your own assessment of the case situation
• Become a subject matter expert in Airbnb policies and procedures
• Explains and simplify complex information, provide appropriate context, and address complex questions with confidence
• Ability to negotiate & mediate between Host & Guest in resolving the issues at hand on high-stake & high-value reservations
• Proactively anticipate users expectations regarding case resolution and work towards the best outcome for all parties involved, thinking outside the box & constantly looking for compromises
• Manage highly sensitive cases end to end that might include working cross functionally with Legal, Policy, other services, etc.
• Operate in full autonomy, making the decisions to follow or go outside of workflows to resolve our customers issues with the best outcome possible from both our community & business expectations

Combining efficiency with bespoke quality: Set the gold standard for performance for the service, providing consistently personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention

• Acts consistently impeccably in handling of customer-facing casework, personalizing communications and demonstrating the highest hospitality standards
• Drive cases to conclusion with a sense of urgency and without error, using strong judgment to make exceptions in ambiguous situations

Participating in your team’s improvement: Leverage your functional operational knowledge to proactively lead the team to succeed

• Provide insights about community experience and continuous improvement opportunities to your Management
• Supports the simplification of complex processes and ways of working within the team
• Supports Management on initiatives as assigned, such as to drive performance improvements, supporting management on consultations, acting as an SME, etc.
• Supports onboarding of new employees
• Be a positive force in the team and help management drive & land changes with the least frictions possible
• Willing to take on various tasks and responsibilities as needed (including moving teams) and showing openness to new challenges and a proactive approach to work

Stakeholder engagement: You build and maintain strategic partnerships to achieve team or functional goals

• Demonstrates a high degree of flexibility, approachability, and integrity when resolving sensitive/complex issues relying on management when in doubt
• Write clearly and concisely, translating complex ideas to multiple audiences, and knowing which stakeholder needs to be consulted about what
• Build & nurture relationships outside of your team
• You are on-call to handle emergency situations in the evenings & weekends
• Inspire a culture where quality is a core principle.

Your Expertise:

• 6+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts
• Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred.
• Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly.
• Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs

• World class interpersonal and communication skills, both written and spoken, including conflict resolution.
• Active listening skills
• Empathy and patience in dealing with customers, especially in high-pressure situations
• Excellent organizational skills, including prioritization, multitasking, attention to detail, and meeting goals and commitments
• Passion for delivering exceptional customer service and setting a high bar
• Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively
• Ability to adapt to new tasks and responsibilities as needed.
• Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.
• Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team.
• Experience engaging with executive-level stakeholders, and demonstrated ability to explain complex ideas simply and clearly
• Able to assess risk accurately, understand level of urgency, exercise good judgment, and share the most pertinent information with stakeholders, including Executives
• Advanced computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools
Fluency in English and Italian, spoken and written is required.

Offices: Canada

The Difference You Will Make:

As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.

A Typical Day:

The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.

Complex case management: Has “perfected the core” of your role of providing the highest level of service to our community

• Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including livechat, social platforms, messaging, and directly through the phone
• End-to-end management of complex cases with the objective to resolve customers’ issues based on workflows & management guidelines
• Recognize case type/severity and work cases correctly according to your service’s scope, escalating accurately to other teams when appropriate
• Takes on casework at a degree of severity/complexity under close supervision
• Ability to recognize & assess threatening & risky behaviors
• Demonstrate ownership mentality & good judgment as well as skill to question and deviate from the workflow when needed only through management approval
• Be highly receptive to feedback from management, Quality & clinical staff teams and quickly adopt behaviors to improve the quality of your work
• Understands multiple perspectives on a topic or situation
• Able to evaluate and present multiple options for addressing a problem
• Can be brought to engage more with senior stakeholders with help from management

Combining efficiency with quality:

• Has displayed an ability to handle a larger volume of cases without negatively impacting the quality of the interaction & the resolution

Participating in the Safety Service improvement: Leverage your functional operational knowledge to support the team succeed

• Help document ways of working, best practices, and the norms for your service(s) as requested by management
• Provides technical/functional/SME to less experienced members of the team.

Stakeholder engagement: Beginning to explore network with other Delivery teams and key functional partners

• Displays openness and approachability when resolving issues
• Understands key drivers of your role and how they relate to one another

• 3+ years of relevant experience in customer service, mediation, emergency services, Trust & Safety operations, or a similar role operating in a contact center environment making calls and handling customer/client contacts
• Hospitality experience is a plus, in particular working for technology platforms.
• Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs
• Ability to work in a high-pressure environment interacting with sensitive, confidential, and potentially traumatic imagery, conversations, and other materials

• Very good interpersonal and communication skills, both written and spoken, including conflict resolution.
• Ability to organize a high volume of work, multitask & prioritize, and to work within prescribed schedules including breaks, lunches, and training time
• Basic computer literacy, including Apple/Mac OS and Google Suite
• Language proficiency in English, other languages are a plus
• Able to assess risk accurately, understand level of urgency, exercise good judgment when it comes to risky situations, and share the most pertinent information with stakeholders
• Ability to adapt to new tasks and responsibilities as needed.
• Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.
• Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team.

Offices: Canada

Job Description

As point person for all Treasury functions and service levels across both the Dealer and the Bank, you will manage a team that supports FX, associated collateral, payments and time deposits. Manage training and coverage, plus day to day operations inlcuding controls, risk mitigation and process improvements. Managing this team and reporting to the Department manager with expectations to grow across the platform as Organization changes are made.

Responsibilities

• Providing transaction support for Treasury to reduce risk and timing delays on Cash payments & FX

• Providing settlement support of BA's, Time Deposits and Collateral trades

• Timely Bank breaks & investigations

• Performing functions such as: Bank reconciliations, Setup and authorisation of banks for various business lines, Trade check out, adjustments and settlement resolution

• Analyzing trade processing opportunities for improved STP

• Proactively managing breaks, trading and departmental inquiries, as well as improving overall relationships

• Perform processing of Events, reconciliations, notifications and cash flows

Qualifications

• Minimum 5 years of relevant experience, 10 + years preferred

• Bachelor degree or substantially equivalent experience

• Brokerage and industry experience across multiple functions with progression.

• Supervisory experience required

• Canadian Securities Course or other applicable courses

• Proven organizational and time management skills

• Ability to work in a fast paced, deadline-oriented environment

• Strong interpersonal skills to manage your relationships within custodian, and internal & external clients

• Excellent communication skills, verbal and written

• Demonstrated success individually and through a team.

• Ability to work collaboratively on projects and well as independently

• Ability to work flexible hours

The Difference You Will Make:

The Specialist, Premium Support functions on the front line interacting directly with both customers & internal stakeholders. As a CS Specialist, Premium Support, you will be responsible for providing end-to-end support to key members of our community, including but not limited to the Luxury segment. You will primarily take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way. CS Specialist, Premium Support needs strong communication skills in English and Italian, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality. As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.

A Typical Day:

The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.

Complex case management: Provide the highest level of service to our community in each and every case

• Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including but not limited to live chat, social platforms, messaging, and directly through the phone
• Take end-to-end ownership of all assigned cases: ensuring a completefinal
• Demonstrate ownership mentality & good judgment as well as skill to question, adapt, and deviate from the workflow when needed only through management approval
• Be highly receptive to feedback from Management and Quality, and quickly adopt behaviors to improve the quality of your work
• Understands multiple perspectives on a topic or situation, and able to evaluate and present multiple options for addressing a problem
• Can be brought to engage more with senior stakeholders and to collaborate cross-functionally, with help from management

Combining efficiency with bespoke quality: Provide personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention

• Displays an ability to handle a larger volume of cases without negatively impacting the quality of the interaction & the resolution
• Proactively anticipate and identify opportunities to enhance the user experience, and with the support of management, offers tailored solutions and recommendations that go above and beyond their expectations, and ensuring a seamless and memorable experience throughout their interactions with Airbnb
• Resolve user issues quickly and to a high level of mutual satisfaction, considering specific context and circumstances
• Personalize communications to users, demonstrating the highest hospitality standards

Participating in your team’s improvement: Leverage your functional operational knowledge to proactively support the team success

• Provide insights about community experience and continuous improvement opportunities to your Management
• Help document ways of working, best practices, and the norms for your service(s) as requested by management
• Provides technical/functional/SME to less experienced members of the team.
• Shares ideas to improve processes and ways of working
• Willing to take on various tasks and responsibilities as needed (including moving teams) and showing openness to new challenges and a proactive approach to work.

Stakeholder engagement: You have gained the trust of internal & external stakeholders through effective relationship management and delivering results

• Displays flexibility, openness and approachability when resolving issues
• Understands key drivers of your function and how they relate to one another, as well as the business impact of those metrics
• You are on-call to handle emergency situations in the evenings & weekends

Your Expertise:

• 3+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts
• Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred.
• Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly.
• Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs.
• Very good verbal and written communication skills for providing exceptional customer service to guests/hosts & engage with stakeholders.
• Active listening skills to understand guest needs and provide personalized recommendations and assistance.
• Empathy and patience in dealing with customers, especially in high-pressure situations.
• Ability to organize a high volume of work, multitask & prioritize, and to work within prescribed schedules including breaks, lunches, and training time.
• Passion for delivering exceptional customer service and setting a high bar.
• Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively.
• Ability to adapt to new tasks and responsibilities as needed.
• Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.
• Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team.
• Good computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools.
• Language proficiency in English and Italian, written and spoken, other languages are a plus.

Offices: Nevada, United States

The Difference You Will Make:

As a Senior Market Manager, Airbnb for Business, you will be responsible for identifying and closing corporate clients within defined target verticals, while cultivating strategic relationships with those that offer the greatest potential for growth. You will own the end-to-end sales strategy needed to achieve your targets and drive long-term value.

Success in this role requires the ability to partner closely with clients, leveraging data-driven insights to optimize performance, streamline processes, and expand overall spend on the platform. You will report directly to the Global Lead, Airbnb for Business, and collaborate closely with your peers to maintain a consistent, data-informed feedback loop across key cross-functional stakeholders including Product, Operations, Program Management, and Data Science.

A Typical Day:

• Develop and own the strategy for achieving your sales goals
• Diligently research prospects, develop account strategies, and execute outreach campaigns tailored to company and industry needs
• Demonstrate the ability to effectively manage the full sales cycle including prospecting, discovery, closing, onboarding, and strategic account management
• Develop trusted advisor relationships with target accounts, customer stakeholders, and Executive sponsors
• Demonstrate ability to communicate, present to, and influence key stakeholders at all levels of an organization, including Executive and C-Level
• Maintain up-to-date knowledge of the Airbnb for Business platform, industry trends, and competitor landscape
• Conduct group-wide webinars & training sessions to educate existing and new users on A4B products
• Lead regular business reviews with clients
• Drive business process improvements and standardization to the sales process.
• Clearly communicate the progress of key initiatives to internal and external stakeholders
• Meet or exceed individual and team revenue targets on a monthly and quarterly basis
• Maintain accurate records of pipeline and account activity using CRM tools

Your Expertise:

• 5+ years prior experience selling SaaS, travel lodging products or Corporate booking solutions in B2B sales with a proven record of success
• Excellent written and verbal communication; sales; and negotiation skills.
• Creative seller who is comfortable adapting a pitch to various audiences.
• Comfort with a fast-paced environment and changing requirements. Startup experience is a plus.
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty and ambiguity.
• Data driven, can do attitude, strategic thinker and passion for new products and solutions.
• Comfortable with Excel, Google Docs, Salesforce CRM, and other technology solutions for driving sales.
• Willingness to travel as needed

Offices: Canada