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6,874 jobs found
20.11.2025
F

Flywire Payment Experience Associate I French Speaker Canada, Quebec

Limitless High-tech career opportunities - Expoint
Develop a substantial understanding of the company’s products, services, and policies to provide accurate, efficient and personalized solutions to Flywire users. Address complex customers' questions and concerns by phone, chat,...
Description:

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity:

We, at Flywire, are seeking a
Payment Experience Associate I .

Payment Experience roles at Flywire are not your typical ‘support’ roles. As the first point of contact at Flywire, you will be equipped with broad knowledge of Flywire's core business capabilities, which alongside your positive attitude and the support of our amazing global team, allows you to troubleshoot any aspect of our payer’s problems.

As part of this role, you will be the first person customers connect with Flywire who guides them through their payment process. You will liaise closely with all departments in a fast-paced environment where growth and change are the norm. A Payment Experience Associate is a problem-solver, who is excited to be a part of a spirited team and is a knowledge expert to solve complex payment inquiries. You're highly skilled at uncovering customers' needs, then following through with enlightening solutions. Resilience, curiosity, cultural awareness, and empathy are key traits, as your day-to-day will be filled with communicating internationally. The role offers a strong base to build a career within Flywire.

You will

  • Develop a substantial understanding of the company’s products, services, and policies to provide accurate, efficient and personalized solutions to Flywire users.
  • Address complex customers' questions and concerns by phone, chat, email or any applicable contact channels with speed, professionalism and empathy. Be a brand ambassador and make a positive first impression of Flywire.
  • Carry out proactive payer outreach, as needed, to support the completion of a booking or the resolution of an issue.
  • Solve complex payment problems utilizing different software tools and collaborating closely with team members and other departments.
  • Conduct daily follow-up with previously unresolved requests.
  • Handle escalations from Associate I, ensuring customer satisfaction.
  • Collect feedback to better understand payment issues and payer trends - be the voice of the payer within Flywire escalating insight to the senior members.
  • Stay updated on new product features, updates, and company policies to provide accurate and current information to customers.
  • Be inspired to take initiative in new projects that contribute to the greater success of the business.
  • Support in training new team members as needed and guide Associate I in best practices.
  • Be highly flexible and open to change in job responsibilities, processes, and procedures as the company grows and evolves.
  • Take on new responsibilities and adapt to shifts in customer needs and company goals with a positive and proactive attitude.
  • Have fun while working hard with a goal-oriented team.

Here’s What We’re Looking For:
General

  • Business proficiency in English and French.
  • 3 years of experience in customer support, a background in banking or payments is a plus.
  • Ability to work business hours aligned with the Eastern Time zone

Communication

  • Experience communicating with a global customer base and/or demonstrate an empathetic and cultural-aware communication style.
  • Demonstrates strong written and verbal communication skills, confidently engaging with customers across all contact channels (including phone, chat, email, WeChat, WhatsApp, etc.) and accurately documenting customer interactions and follow-up actions.
  • Proficient in using positive language to de-escalate potential conflicts, ensuring smooth customer interactions.

Knowledge & Application

  • Demonstrates ability to train and gain substantial understanding of Flywire products and payment methods, applying knowledge and skills to handle a broad range of tasks.
  • Possesses knowledge of more complex customer scenarios and a wider array of solutions, with an understanding of customer feedback mechanisms and their role in service improvement.

Problem Solving

  • Handles assignments of moderate difficulty, exercising judgment in resolving issues and making informed recommendations.
  • Anticipates common customer issues, proactively offering tailored suggestions to resolve them before escalation.

Data Analysis

  • Collects and reports customer feedback, identifying recurring themes and issues.
  • Communicates effectively within the team, collaborating closely with colleagues to ensure seamless service delivery.
  • Provides qualitative feedback and updates to senior members and leadership regarding recurring issues or customer trends.

Projects

  • Starts analyzing customer data trends, identifying common issues, and reporting them to higher-level support.
  • Displays emerging leadership skills by mentoring less experienced associates and sharing knowledge. Demonstrates the ability to work independently while offering guidance to peers when necessary.
  • Assists in the training and support of newer team members as needed.

What We Offer:

  • Competitive compensation, including Restricted Stock Units
  • Employee Stock Purchase Plan (ESPP)
  • Flying Start - Our immersive Global Induction Program
  • Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
  • Dynamic & Global Team (we have been collaborating virtually for years!)
  • Wellbeing Programs (Mental Health, Wellness) with Global FlyMates
  • Be a meaningful part in our success - every FlyMate makes an impact
  • Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
  • Great Talent & Development Programs

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Flywire is an equal opportunity employer.

#LI-remote

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19.11.2025
EY

EY SAP SuccessFactors Employee Central - Manager Canada, Ontario, Toronto

Limitless High-tech career opportunities - Expoint
Act as a trusted advisor to HR leaders, helping shape transformation roadmaps aligned with business goals. Facilitate bilingual client workshops to translate strategic objectives into SAP SuccessFactors Employee Central solutions....
Description:

This role sits at the intersection of technology, people, and business. You’ll be helping clients modernize their HR operations with confidence, deep domain expertise, and a collaborative mindset.

Client Leadership & Strategy

  • Act as a trusted advisor to HR leaders, helping shape transformation roadmaps aligned with business goals.
  • Facilitate bilingual client workshops to translate strategic objectives into SAP SuccessFactors Employee Central solutions.
  • Guide clients through decisions around process optimization, data governance, and HR architecture.

Implementation and Integration

  • Lead the delivery of SAP SuccessFactors Employee Central implementations across sectors and geographies.
  • Oversee configuration, data migration, testing, and deployment activities.
  • Ensure seamless integration with other HR systems and third-party applications.

Solution Ownership & Innovation

  • Maintain ownership of solution integrity across configuration, integration, data strategy, and reporting.
  • Introduce leading practices and innovations from the SAP ecosystem.
  • Champion continuous improvement in system design, user experience, and analytics.

Program Delivery & Coordination

  • Drive coordination across cross-functional teams to align delivery with organizational goals.
  • Manage project timelines, risks, and stakeholder communications.

People Leadership

  • Lead and mentor delivery teams across onshore/offshore models.
  • Foster growth and accountability through coaching and knowledge-sharing.

Change Enablement & Adoption

  • Collaborate with change management teams to ensure successful adoption.
  • Lead co-creation sessions to design user-centric solutions.

Skills and attributes for success

  • Strong understanding of HR processes and best practices.
  • Deep expertise in SAP SuccessFactors Employee Central.
  • Experience in leading and mentoring teams.
  • Proficiency in data migration, system configuration, and integration.
  • Excellent project management and problem-solving skills.
  • Bilingual fluency in French and English (spoken and written).

To qualify for the role you must have

  • Bachelor’s or Master’s degree in Computer Science, Information Technology, HR, or Business Administration.
  • Minimum 8 years of experience in HR technology consulting, with a focus on SAP SuccessFactors Employee Central.
  • Proven ability to lead end-to-end implementations.
  • Strong executive presence and facilitation skills.
  • Experience managing cross-functional teams in complex environments.

Ideally, you’ll also have

  • SAP SuccessFactors Employee Central certification.
  • Experience with other SAP SuccessFactors modules (Compensation, Talent, Learning, Recruiting).
  • Familiarity with SAP HCM or WorkForce Software.

What we look for

  • You lead with curiosity, structure, and confidence—even when the path isn’t clear.
  • Clients ask for you by name.
  • Your teams grow stronger under your leadership.
  • You elevate delivery by connecting business strategy with tech decisions—and telling that story well.
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19.11.2025
EY

EY Vancouver - US Tax Manager Canada, British Columbia, Vancouver

Limitless High-tech career opportunities - Expoint
Strong understanding of U.S. tax concepts, including corporate federal and state income tax compliance, as well as income tax provision preparation and review. Experience in preparing and reviewing U.S. corporate...
Description:


As a Tax Manager in our U.S. Tax Practice, you will help our clients identify and solve complex U.S. and international tax issues as well as assist them in pursuing and successfully aligning all of the different areas of taxation into a benefit-driven strategy.

Skills and attributes for success

  • Strong understanding of U.S. tax concepts, including corporate federal and state income tax compliance, as well as income tax provision preparation and review.
  • Experience in preparing and reviewing U.S. corporate and partnership tax returns for multinational clients, including income tax provisions for public and private companies.
  • Proficient in conducting federal and state tax research, analyzing cross-border tax issues, and drafting technical memos.
  • Ability to develop and deliver innovative tax planning ideas and solutions that meet or exceed client expectations.
  • Strong analytical skills to assess clients' tax situations and provide practical recommendations.
  • Capacity to make informed decisions in complex tax matters and develop implementation plans.
  • Excellent relationship-building skills to establish and maintain long-term client partnerships.
  • Commitment to continuous professional development and knowledge sharing to enhance service delivery.
  • Ability to identify and pursue opportunities for tax planning and special services.
  • Proficient in leveraging technology to enhance productivity.
  • Effective communication skills to foster open dialogue and supervise team members.
  • Willingness to participate in recruiting efforts and contribute to a collaborative, team-oriented culture that supports professional growth.

To qualify for the role you must have

  • An undergraduate degree in a related field and a minimum of 3 years of experience in US Tax
  • Completion of US CPA or US Enrolled Agent or other related experience or certification relevant to this area of specialization
  • A commitment to learning in a tax technology environment
  • Strong project management, analytical and organizational skills
  • Ability to work within tight deadlines
  • Process oriented with excellent documentation skills
  • Excellent verbal and written communication skills

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you to decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

  • Support, coaching and feedback from some of the most engaging colleagues around
  • Opportunities to develop new skills and progress your career
  • The freedom and flexibility to handle your role in a way that’s right for you

The salary range for this job in British Columbia is $92,000 to $144,000. Individual salaries within this range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and work location city.

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19.11.2025
EY

EY Senior Consultant - Financial Transaction Reporting Assuranc... Canada, Quebec, Montreal

Limitless High-tech career opportunities - Expoint
Develop and maintain productive relationships with client management throughout the year. Establish expectations of value to be delivered. Participate in transaction execution, focusing mainly on complex or specialized issues (IFRS,...
Description:

You will be called upon to leverage your skills, professional experience, and interpersonal abilities to support clients through their transactions, while collaborating with other EY departments (primarily valuation and taxation).

Your key responsibilities

  • Develop and maintain productive relationships with client management throughout the year.
  • Establish expectations of value to be delivered.
  • Participate in transaction execution, focusing mainly on complex or specialized issues (IFRS, ASPE, U.S. GAAP).
  • Create reports and other deliverables.
  • Understand the client's industry and recognize key performance drivers, business trends, and emerging technical and industry developments.
  • Stay informed of general business/economic developments and their impact to the client.
  • Develop people by encouraging individuals to think for themselves and take responsibility for their contributions to the team.
  • Use technology to continually learn, share knowledge with team members, and enhance service delivery.
  • Demonstrate detailed understanding of key concepts and principles related to application of complex accounting standards, finance process improvements, project management and change management; show an ability to apply these consistently in engagement settings
  • Monitor the engagement team's progress against the plan and alter it when needed.
  • Develop long-term relationships and networks both internally and externally.

Skills and attributes for success

  • Accounting expertise in IFRS, US GAAP and ASPE
  • Ability to research accounting topics using a variety of sources and apply to transactions or contracts to develop accounting policy examples or recommendations. Experience preparing technical accounting memos or papers to define a transaction and provide application to accounting guidance for clients and EY executives
  • Plan, manage and participate in various engagements (researching application of accounting standards to various transactions, assessing financial and governance processes, assisting with accounting framework transitions, comparisons of different company practices, developing and providing tailored training, etc.)
  • Advanced written and verbal communication skills
  • Proven ability to lead a team and develop business opportunities
  • Knowledge of business trends, emerging technical and industry developments
  • Excellent leadership and project management skills
  • Able to manage multiple engagements and deadline-driven

Ideally, you'll also:

  • A degree in accounting and/or other appropriate academic major and a minimum of 3-5 years’ relevant experience along with CPA, CA designation or equivalency
  • Audit or business experience in financial statement close or the application of accounting standards
  • Demonstrate mastery of key concepts and principles related to process improvements, project management and change management; show an ability to apply these consistently in engagement settings
  • Impeccable client relationship skills
  • A dedication to teamwork and leadership
  • Commitment to delivering high-quality work.
  • This role involves interaction with clients operating nationally and globally where fluency in French and English is required. Bilingualism in both French and English is therefore a requirement of this role.

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

  • Support and coaching from some of the most engaging colleagues in the industry
  • Learning opportunities to develop new skills and progress your career
  • The freedom and flexibility to handle your role in a way that’s right for you
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19.11.2025
EY

EY Finance Transformation - Senior Consultant Canada, Ontario, Toronto

Limitless High-tech career opportunities - Expoint
Participate in client engagements. Contribute to market and business development. Ensure the successful execution of project work. Provide insights and ideas to assist in drafting high quality project work products....
Description:

Recognizing the changing and fast-paced professional landscape, you will team with engagement leadership to bring our broad range of capabilities and insights to enhance the effectiveness of the finance and operations function. You will be part of our Finance Transformation team and help clients by focusing on providing business advisory services that achieve measurable benefits in operational efficiency and strategic decision making.

Your Key Responsibilities

As a Senior Consultant, you'll contribute to client engagements and internal projects. An important part of your role will be to actively establish, maintain and strengthen internal and external relationships. You will also identify potential business opportunities for EY within existing engagements. Similarly, you anticipate and identify risks within engagements and raise any issues with senior members of the team. As an influential member of the team, you will help create a positive learning culture, while providing coaching and counselling to other team members.

As a Finance Transformation Senior Consultant, you will:

  • Participate in client engagements
  • Contribute to market and business development
  • Ensure the successful execution of project work
  • Provide insights and ideas to assist in drafting high quality project work products
  • Demonstrate high levels of technical and professional knowledge
  • Display teamwork, integrity and leadership
  • Use technology and tools to continually learn and innovate, share knowledge with team members and enhance the delivery of services

Skills and attributes for success

  • Strong analytical, interpersonal, communication, and presentation skills
  • Values, principles, and work ethic consistent with those outlined in the EY Global Code of Conduct
  • Willingness to learn and adapt to rapid-changing environment

To qualify for the role you must have

  • Professional designation and/or qualification i.e. MBA, CPA, CA, CMA, CGA.
  • Demonstrated experience in project-based engagements in any or the combination of the following areas: IT systems and operations, ERP implementations and architecture
  • Understanding of operational models of the finance function
  • Please be advised that this role does not meet the training and experience requirements for those individuals wishing to pursue their Chartered Accountant designation.
  • Consulting experience is highly desired
  • Background in operational finance and/or accounting functions is highly desired
  • Background in finance transformation

Ideally, you’ll also have

  • Graduate level education or applicable professional designation
  • A willingness to travel to meet client needs

What we offer


We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

  • Support and coaching from some of the most engaging colleagues in the industry
  • Learning opportunities to develop new skills and progress your career
  • Networking opportunities to engage with colleagues from all across the globe
  • The freedom and flexibility to handle your role in a way that’s right for you
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19.11.2025
EY

EY SAP SuccessFactors Onboarding Lead - Manager Senior Consulta... Canada, Ontario, Toronto

Limitless High-tech career opportunities - Expoint
Partner with HR and Talent Acquisition leaders to shape onboarding strategies aligned with business goals. Facilitate workshops to translate onboarding vision into SAP SuccessFactors capabilities. Advise clients on onboarding best...
Description:

As a Manager or Senior Consultant, you’ll play a hands-on role in designing, configuring, and deploying onboarding solutions while guiding clients through transformation with confidence and empathy.

Client Engagement & Strategy

  • Partner with HR and Talent Acquisition leaders to shape onboarding strategies aligned with business goals.
  • Facilitate workshops to translate onboarding vision into SAP SuccessFactors capabilities.
  • Advise clients on onboarding best practices, compliance, and experience design.

Solution Design & Implementation

  • Lead the configuration and deployment of SAP SuccessFactors Onboarding, including integration with Recruiting and Employee Central.
  • Design onboarding workflows, forms, and experiences tailored to client needs.
  • Ensure seamless integration with third-party systems (e.g., background checks, provisioning tools).

Experience & Innovation

  • Apply design thinking to create onboarding journeys that are intuitive, engaging, and inclusive.
  • Introduce innovations such as mobile onboarding, preboarding portals, and personalized content.
  • Continuously improve onboarding processes through analytics and feedback.

Project Delivery

  • Manage project timelines, deliverables, and stakeholder communications.
  • Collaborate with cross-functional teams to ensure successful implementation and adoption.
  • Support testing, training, and change enablement activities.

Team Collaboration

  • Mentor junior consultants and contribute to knowledge sharing within the SAP COI and HR tech team.
  • Foster a collaborative and inclusive team environment.

Skills and attributes for success

  • Strong understanding of onboarding processes and employee lifecycle.
  • Hands-on experience with SAP SuccessFactors Onboarding and related modules.
  • Ability to manage client relationships and lead workshops.
  • Proficiency in system configuration, data migration, and integration.
  • Strong analytical, problem-solving, and communication skills.
  • Ability to manage multiple priorities in a fast-paced environment.

To qualify for the role you must have

  • Bachelor’s or Master’s degree in HR, Business, Information Systems, or related field.
  • 5+ years of experience in HR technology consulting, with a focus on SAP SuccessFactors.
  • Proven experience implementing SAP SuccessFactors Onboarding.
  • SAP SuccessFactors Onboarding certification (preferred).
  • Experience working with global clients and distributed teams.

Ideally, you’ll also have

  • Certifications in SAP SuccessFactors Recruiting and Employee Central.
  • Experience with onboarding analytics and experience platforms.
  • Exposure to compliance and regulatory onboarding requirements.

What we look for

  • You bring empathy, structure, and creativity to onboarding design.
  • You elevate onboarding from a process to an experience.
  • You build trust with clients and teams through clarity, confidence, and delivery excellence.
  • You connect onboarding to broader talent and business strategies—and tell that story well.
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19.11.2025
EY

EY Supply Chain Operations - Manager Procurement Canada, Ontario, Toronto

Limitless High-tech career opportunities - Expoint
Responsible for execution of SOX, IFC Designing, walkthrough & Implementation, Business Process Review,. Creation & mapping of Business Flow charts with RCM etc. (individually and as a team). To Perform...
Description:

In this role, you will be responsible for team handling on large projects encompassing the entire gamut of SOX from conceptualization to crafting to implementation of the entire SOX program including documentation and control testing, evaluating internal controls, reliability of financial reporting, compliance with applicable laws and regulations and effectiveness and efficiency of operations including cost management. This should be a SOX framework implementer role.

Primary Responsibilities

You'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Your responsibility for this role includes but are not limited to:

  • Responsible for execution of SOX, IFC Designing, walkthrough & Implementation, Business Process Review,
  • Creation & mapping of Business Flow charts with RCM etc. (individually and as a team). To Perform risk
  • assessment procedures, including identification of significant accounts & classes of transactions, mapping of business processes and provide comprehensive input to the development of a risk-based annual internal audit/SOX audit plan.
  • Prepare SOX documentation such as process flowcharts, process narratives and risk and controls matrix.
  • Design attributes, perform test of design and operating effectiveness of control so suggest improvements in the process by assessing risks and controls related to business imperatives, identify gaps, and assist in remediation.
  • Plan, implement, coordinate, and execute all phases of SOX compliance, (to include leading walkthroughs and identifying/validating key controls, developing test procedures, executing, and documenting testing,and reporting results to Management). To Ensure clear, concise, actionable, and practical observations and recommendations, with a well-documented process for communication and resolution with clients on SOX deficiencies observed. Understand client(s) requirements, respond promptly to client requests and enquiries, and consistently meet client needs
  • Support Managers/Senior Managers in the process of preparing audit plans, audit program, testing and reports Work with existing processes/systems whilst making constructive suggestions for improvements.
  • Demonstrate critical thinking and the ability to bring order to unstructured problems. Able to read situations and modify behaviour to build quality relationships. Responsible for quality and timeliness of deliverables, including conclusions on control effectiveness and impact of control deficiencies.

To qualify, candidates must have:

  • Chartered Accountant (CA), CPA (US) or ACCA (UK) with 3+ years of experience with a large Global
  • Corporate Process, Risk and Control department and/or similar experience
  • MBA degree is a plus
  • 2 to 7 years of relevant experience in SOX/IFC Designing & Implementation (preferably from the
  • Risk Advisory practice of a Big 4 or reputed Consulting firms, else exposure to SOX in Industry will also do)
  • Experience in conducting risk assessment procedures pertaining to financial reporting, process flow mapping, design, and documentation of RACM, controls testing, evaluation of control deficiencies and remediation plans Should be able to understand complex business situations, risk, and controls in ERP environment, identify gaps and suggest leading practices along with solid understanding on PCAOB requirements and COSO framework
  • Should be process oriented and have strong analytical skills Should understand financial statements under Indian/US GAAP Have knowledge and understanding of SOX Framework
  • Should possess excellent communication and report writing skills Capability of dealing with big clients Ability to handle pressure and manage complex situations Consistently demonstrate teamwork dynamics by working as a team member: understand personal and team roles; contribute to a positive working environment by building solid relationships with team members; and proactively seek guidance, clarification and feedback. Strong working experience of Excel, Visio, Word and other MS Office applications.
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Limitless High-tech career opportunities - Expoint
Develop a substantial understanding of the company’s products, services, and policies to provide accurate, efficient and personalized solutions to Flywire users. Address complex customers' questions and concerns by phone, chat,...
Description:

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity:

We, at Flywire, are seeking a
Payment Experience Associate I .

Payment Experience roles at Flywire are not your typical ‘support’ roles. As the first point of contact at Flywire, you will be equipped with broad knowledge of Flywire's core business capabilities, which alongside your positive attitude and the support of our amazing global team, allows you to troubleshoot any aspect of our payer’s problems.

As part of this role, you will be the first person customers connect with Flywire who guides them through their payment process. You will liaise closely with all departments in a fast-paced environment where growth and change are the norm. A Payment Experience Associate is a problem-solver, who is excited to be a part of a spirited team and is a knowledge expert to solve complex payment inquiries. You're highly skilled at uncovering customers' needs, then following through with enlightening solutions. Resilience, curiosity, cultural awareness, and empathy are key traits, as your day-to-day will be filled with communicating internationally. The role offers a strong base to build a career within Flywire.

You will

  • Develop a substantial understanding of the company’s products, services, and policies to provide accurate, efficient and personalized solutions to Flywire users.
  • Address complex customers' questions and concerns by phone, chat, email or any applicable contact channels with speed, professionalism and empathy. Be a brand ambassador and make a positive first impression of Flywire.
  • Carry out proactive payer outreach, as needed, to support the completion of a booking or the resolution of an issue.
  • Solve complex payment problems utilizing different software tools and collaborating closely with team members and other departments.
  • Conduct daily follow-up with previously unresolved requests.
  • Handle escalations from Associate I, ensuring customer satisfaction.
  • Collect feedback to better understand payment issues and payer trends - be the voice of the payer within Flywire escalating insight to the senior members.
  • Stay updated on new product features, updates, and company policies to provide accurate and current information to customers.
  • Be inspired to take initiative in new projects that contribute to the greater success of the business.
  • Support in training new team members as needed and guide Associate I in best practices.
  • Be highly flexible and open to change in job responsibilities, processes, and procedures as the company grows and evolves.
  • Take on new responsibilities and adapt to shifts in customer needs and company goals with a positive and proactive attitude.
  • Have fun while working hard with a goal-oriented team.

Here’s What We’re Looking For:
General

  • Business proficiency in English and French.
  • 3 years of experience in customer support, a background in banking or payments is a plus.
  • Ability to work business hours aligned with the Eastern Time zone

Communication

  • Experience communicating with a global customer base and/or demonstrate an empathetic and cultural-aware communication style.
  • Demonstrates strong written and verbal communication skills, confidently engaging with customers across all contact channels (including phone, chat, email, WeChat, WhatsApp, etc.) and accurately documenting customer interactions and follow-up actions.
  • Proficient in using positive language to de-escalate potential conflicts, ensuring smooth customer interactions.

Knowledge & Application

  • Demonstrates ability to train and gain substantial understanding of Flywire products and payment methods, applying knowledge and skills to handle a broad range of tasks.
  • Possesses knowledge of more complex customer scenarios and a wider array of solutions, with an understanding of customer feedback mechanisms and their role in service improvement.

Problem Solving

  • Handles assignments of moderate difficulty, exercising judgment in resolving issues and making informed recommendations.
  • Anticipates common customer issues, proactively offering tailored suggestions to resolve them before escalation.

Data Analysis

  • Collects and reports customer feedback, identifying recurring themes and issues.
  • Communicates effectively within the team, collaborating closely with colleagues to ensure seamless service delivery.
  • Provides qualitative feedback and updates to senior members and leadership regarding recurring issues or customer trends.

Projects

  • Starts analyzing customer data trends, identifying common issues, and reporting them to higher-level support.
  • Displays emerging leadership skills by mentoring less experienced associates and sharing knowledge. Demonstrates the ability to work independently while offering guidance to peers when necessary.
  • Assists in the training and support of newer team members as needed.

What We Offer:

  • Competitive compensation, including Restricted Stock Units
  • Employee Stock Purchase Plan (ESPP)
  • Flying Start - Our immersive Global Induction Program
  • Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
  • Dynamic & Global Team (we have been collaborating virtually for years!)
  • Wellbeing Programs (Mental Health, Wellness) with Global FlyMates
  • Be a meaningful part in our success - every FlyMate makes an impact
  • Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
  • Great Talent & Development Programs

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Flywire is an equal opportunity employer.

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Working in the tech industry in Canada can be a dynamic and rewarding experience. The country is home to a thriving technology sector, with a strong focus on software development, artificial intelligence, and cloud computing. Canada has a highly educated and skilled workforce, and many of the world's leading technology companies have a presence in the country, such as IBM, Google, and Microsoft.