• Manage daily operational activities, respond to incidents, and support customer requests.
• Manage, maintain, upgrade, and provide support for system infrastructure across a diverse set of Operating Systems, software, & hardware.
• Provide technical support for both hardware and software deployed in the environment
• Diagnose and resolve problems quickly while providing great customer service experience
• Maintain security patch, antivirus, and intrusion prevention services to meet corporate mandated compliance levels across the engineering systems
• Perform end to end systems lifecycle management across a mix of physical, Hyper-V, and Azure based environments
• Partner with Service and Software Engineering peers to procure goods and services
• Conduct pre-purchasing evaluation, communicate with hardware and software vendors and create PO documentation
• Coordinate receipt and reflect it in the asset management system
• Manage warranty renewals
• Participate in budget planning and create budget reports

Required Qualifications:

• Information Technology Associate degree or 2+ years experience in a related field, e.g. a system administrator type role
• In-depth knowledge and troubleshooting experience with Windows operating systems

Preferred Qualifications

• Experience with procurement of IT systems
• PowerShell to perform administrative tasks
• Mac and Linux operating systems
• System Center (Microsoft Endpoint) products such as SCCM or SCOM
• MS SQL or other database languages
• Azure PaaS and IaaS deployments
• Change, incident, problem management, Postmortem and RCA processes