דרושים הודו

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Design, implement, and maintain network security architectures and security controls.

• Develop and enforce security policies, standards, and procedures.

• Configure and manage network security devices (firewalls, IPS / IDS, etc.).

• Troubleshoot network security issues and implement solutions.

• Provide technical expertise and guidance to other IT staff.

Your Experience

• Bachelor's degree in technical, Information Technology, or a related field, or equivalent military experience required
• 10 years of experience in network security roles, with a focus on designing, implementing, and maintaining secure network infrastructures.
• Experience with security certifications (e.g., CISSP, CEH, CCIE Security) is a plus.
• Extensive experience with network security technologies (firewalls, IPS/IDS, VPNs, SASE security etc.).
• Experience with security protocols and standards (e.g., TCP/IP, DNS, DHCP, AD etc.).
• Experience with designing, deploying, configuring, maintaining and troubleshooting Palo Alto VM Series, and Physical Firewalls
• Experience designing and integrating with Panorama
• Experience designing and integrating with Prisma Access
• Working knowledge of routing ( OSPF / BGP) & switching.
• Strong understanding of network security concepts and best practices.
• Familiarity with cloud security concepts and technologies.

Soft Skills:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Ability to prioritize tasks and manage time effectively.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

The Ecosystem Renewals Manager will be responsible for shaping and scaling our renewal revenue performance through our ecosystem partners. This individual contributor role requires channel experience—ideally someone who has worked directly within a partner or distributor organization—and who understands ecosystem dynamics, partner economics, renewal programs, and the unique metrics that drive partner-led revenue motions.

You will partner across the Ecosystem team to define the future of partner-led renewals, ensuring a predictable, scalable, and customer-centric renewal experience across EMEA.

Your Impact

Strategic Partnership with Sales, Ecosystems teams, and Ecosystem Partners, to define, execute, and deliver quarterly bookings targets for Renewals with predictability and reliability.

• Working with the renewal managers and channel team you will define the Ecosystem Renewals core principles for EMEA, ensuring alignment with Sales, Channel, and Global Customer Success teams.

• Serve as a strategic partner to the Ecosystem Team driving and executing integrated renewal strategies across partner types.

• Leverage your channel background knowledge to help shape models that reflect how partners operate with the renewal portfolio including their incentives and the critical KPIs governing their success with renewals.

• Drive a culture of accountability, collaboration, and continuous improvement.

Channel-Centric Renewals Revenue Leadership

• Own partner-led renewal visibility and forecasting, ensuring accuracy and visibility across distributor, reseller, and GSI renewal motions.

• Drive the renewals motion with distribution partners and channel partners to ensure partner engagement that drives timely renewals at targeted renewal rates.
• Play an integrated part of performance reviews with distributors and key partners, using ecosystem KPIs such as renewal rates, partner attach, revenue retention, pipeline velocity, and partner lifecycle metrics.
• Identify gaps and opportunities within partner-led renewal programs and propose enhancements grounded in channel operational realities.

Operational Excellence

• Drive transformation of channel renewal processes, optimizing workflows and partner engagement through scalable governance, automation, and analytics.
  

• Ensure partner renewal operations are integrated seamlessly into internal systems (Salesforce, Clari, PRM) and aligned to our sales forecasting cadences.

• Partner with sales operations to help build, launch and utilize a dashboard visible to our ecosystem distributors whilst having a full understanding of GDPR restrictions and limitations

Partner Collaboration & Enablement

• Act as the primary renewals liaison to Channel Sales, Distribution Leaders, and Alliances stakeholders.
  

• Work closely with distributors and partners to ensure they are equipped with the right insights, tools, and training to execute high-quality renewals.
  

• Partner with Channel Enablement to design renewal-focused partner programs, certifications, rebates and competency frameworks.

• Represent Renewals in regional distribution events, channel, and ecosystem forums.



• Partner with sales operations to help build, launch and utilize a dashboard visible to our ecosystem distributors whilst having a full understanding of GDPR restrictions and limitations

Your Experience

• 3+ years of experience in channel-focused roles, ideally within a reseller, distributor, MSP, or GSI, with responsibility for partner revenue, programs, or renewals.

• Demonstrated experience in partner-led renewal management, channel forecasting, and ecosystem program execution.

• Strong understanding of distribution models, partner compensation, deal lifecycle, vendor rankings and ecosystem health metrics. Ideal candidates will have strategic relationships which are in partnership with Palo Alto Networks current ecosystem in EMEA.

• Proven ability to influence partner and distributor stakeholders and drive performance improvements within a matrix environment.

• Expertise with Salesforce, Clari, and partner or distribution management tools.

• Track record of driving growth and operational excellence in a partner-centric environment.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Sits within the Sales Operations Organization to provide expert operational knowledge to Global Theater Sales Operations team members

• Review and rectify escalated customer satisfaction issues due to sales errors

• Interface closely with Sales, Legal, Finance, Operations, and Product Management teams to drive operational and process efficiencies

• Develop and document business requirements for new product launches, including quoting design, testing, and field training

• Create and maintain required documentation and proactively identify improvement opportunities through sales processes and policies

• Monitor and enforce CRM and CPQ data integrity in support of the overall sales process

• Provide sales communication and education on current processes and best practices

• Answer pre and post sales questions from partners and internal sales teams

• Research inquiries and assist internal and external customers

• Actively support continuous process improvements relevant to the sales activities/functions

• Support the end-of-quarter sales effort by assisting the order desk team and approvals through intern processing

Your Experience

• Bachelors Degree

• 7+ Years of relevant experience

• Excellent written and verbal communication skills

• Detail oriented, accurate and organized

• Previous hands-on experience with CRM (Salesforce.com) and ERP (SAP) is preferred

• Exposure to CPQ is preferred

• Understanding of the end to end sales ops process

All your information will be kept confidential according to EEO guidelines.

Key Responsibilities

• Strategic Technical Leadership: Act as the highest level of technical authority. You will hold peer-to-peer conversations with Engineering and Customers to drive permanent resolution on complex architectural issues, ensuring supportability is a key consideration in organizational and product decisions
• AI & Automation Strategy: Drive AI-led workflow improvements and automation efforts across GCS. Your goal is to achieve specific, measurable outcomes including significant Case Avoidance and Case Deflection, while drastically reducing Time to Resolution (TTR) and Time to Connect (TTC)
• Champion Serviceability & Scalability: Influence the product development lifecycle by advocating for improved serviceability and scalability in new and existing products. Collaborate closely with Product Management and Engineering to incorporate critical support requirements early in the design phase
• Engineer Enablement: Develop and deliver cutting-edge training programs, technical deep dives, and enablement content for our Technical Assistance Center (TAC) engineers, ensuring the global team is ready to expertly support complex Cloud and SASE architectures
• Root Cause Elimination: Systematically analyze root causes of recurring, high-impact issues. Collaborate directly with Engineering to implement permanent product fixes and process improvements, minimizing customer impact and elevating the overall support experience

Required Qualifications

• Professional Experience: 10+ years of progressive experience in technical support, engineering, or a related field within the networking and security industry
• Core Domain Expertise: Deep and comprehensive understanding of TCP/IP, routing protocols (BGP, OSPF), and complex LAN/WAN architectures
• Expertise in network security concepts and technologies, including firewalls, VPNs (IPSEC, SSL), PKI, and intrusion prevention systems
• Extensive, hands-on background in SASE and SD-WAN technologies.
• Cloud & Deployment Fluency: Significant exposure to solutions deployed across major Public Clouds (e.g., AWS, Azure, GCP) and Private Clouds
• Proven track record of leading, managing, and implementing successful, high-impact technical projects
• Operational Background: Proven experience working in Security, Network, and/or IT Operations environments
• Experience developing and implementing Technical Support strategy and successfully mentoring Senior Technical Staff
• Automation & AI Skills: Demonstrated experience applying AI/ML concepts to operational workflows or support processes for tangible business outcomes
• Expertise with scripting languages (e.g., Python) for Automation and utilizing effective tools to achieve Case Avoidance and Deflection targets
• Soft Skills & Authority: Exceptional communication skills with the ability to articulate complex technical concepts clearly and persuasively to both highly technical and non-technical executive audiences.
• Proven ability to influence product direction by effectively collaborating with Product Management and Engineering teams

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

You will work firsthand with our valued customers to address their complex post–sales concerns where analysis of situations or data requires an in–depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non–technical and technical professionals.

You will regularly participate in technical discussions with multi–functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e–mail, and web
• Remote support, deployment and knowledge transfer
• Handle support cases to ensure issues are recorded, tracked, resolved, and follow–ups finished in a timely manner
• Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
• Work to reproduce customer issues and qualify critical issues
• Publish Technical Support Bulletins and other user documentation in the Knowledge Base
• Build a positive customer experience by working closely with Development, Sales, Quality Assurance, and Marketing
• Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem solving guides, etc.
• Travel may be required to customer sites in the event of a critical situation to expedite resolution
• Work shoulder to shoulder with the Sales and Sales Engineering Teams

Your Experience

• BS/MS or equivalent experience or equivalent military experience required
• 5+ years of deep technical knowledge and technical support with a strong customer focus or related experience
• Advanced certifications such as CCIE/JNCIE/ CISSP– an advantage
• Excellent written and spoken communication skills, strength with establishing relationships
• Ability to independently debug broad, complex, and unparalleled networks with mixed media and protocols required
• Excellent interpersonal skills and the ability to work well independently and in a team
• Self–disciplined, self–managed, self–motivated and strong sense of ownership, urgency, and drive
• Passionate to learn, understand, and dissect new technology stack quickly on own
• Strong project management, time management, and organizational skills
• Strong analytical skills for interpreting business requirements and translating them into technical specifications
• Profound knowledge in networking protocols such as – TCP/IP, BGP4 (multi–homing), OSPF (multi–area), ISIS, Multicast, VOIP
• Expert working knowledge in the operation of Ethernet LAN switching protocols and standards including, VLANs, VLAN aggregation
• Experience with security (IPSEC, SSL–VPN, NAT, GRE)
• Prior experience in similar vendor Technical Support Centers
• Experience with Authentication Protocols a plus (Radius / TACACS)
• Strong history of deploying, maintaining, and troubleshooting multi–vendor (Cisco, Checkpoint, Juniper, Fortinet) firewall environments – PANW firewalls and VM–Series – A plus
• Excellent problem solving, critical thinking, communication, and teamwork skills
• Ability to clearly articulate technical issues to both technical and non–technical audiences, and explain their impact on business

All your information will be kept confidential according to EEO guidelines.

The Difference You Will Make:

As a member of the network infra team, you will be working with talented engineers on cutting edge technologies of cloud native network stack from Layer3 - Layer7. You will contribute to the key infrastructure components that connect all Airbnb users and services across the globe. You will have the chance to define and influence large infrastructure initiatives such as global traffic load balancing and disaster recovery, next-gen service mesh, cross-region gateways and edge security etc.

A Typical Day:

• Work with open source communities (e.g. istio) to build the next generation service mesh for all Airbnb back-end services;
• Build the cross-region gateways and load balancers for global Airbnb services;
• Work with external partners and internal engineering and security teams to deliver edge security systems that protect Airbnb services;
• Design the multi-region network architecture on public clouds, and build software and operation tools to manage Airbnb’s production network;
• Work with product and engineering teams to optimize the network performance for Airbnb services;

Your Expertise:

• FLUENCY IN ENGLISH REQUIRED
• 5+ years of relevant software development industry experience in a fast paced, high growth tech environment.
• Expertise with virtual network architecture on public cloud providers (e.g. AWS, GCP, Azure) and their network service offerings (e.g., VPC, Security Group, PrivateLink and related products.).
• Experience running large scale networking systems and software (e.g. Edge proxies, DNS, CDN, network gateways), experience working with istio, Envoy is a plus.
• You are a full-cycle developer: strong ownership and experience building and operating high-scale, distributed systems across the full software life cycle.
• You have excellent communication skills and the ability to work well within a team and with teams across the engineering teams.
• You are a strong problem solver and have led a team that is on-call for production infrastructure before.
• You are passionate about efficiency, availability, technical quality and system quality.

Airbnb Cloud Infrastructure in the Media:

• Zero-downtime Istio upgrades across thousands of pods/VMs – - 2025
• KubeCon+CloudNativeCon 2024, , Edie Yang, .
• KubeCon+CloudNativeCon 2024, , Jingming Guo
• The Airbnb Tech Blog 2023, , Ying Zhu
• KubeCon+CloudNativeCon 2022, , Kevin Leimkuhler, Doug Jordan.
• -2022
• KubeCon+CloudNativeCon 2021, . Weibo He, Stephan Chan.
• -2021
• - 2021
• - 2020
• - 2019
• - 2020
• - 2020
• - 2020

Offices: Brazil

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

We are seeking a Principal Researcher in Security Content Validation to lead the testing and validation of efficacy of detection rules. This role requires an expert-level Python coder with a deep background in advanced QA methodologies, dedicated to researching, designing, and implementing automation frameworks that ensure the highest fidelity and scalability of Security Content validation.

Your Impact

• This Principal-level role is central to securing our customers' cloud environments by driving innovative research into quality assurance and developing high-fidelity validation content.

• Designing, developing, and maintaining expert-level automated testing and validation frameworks (leveraging expert Python skills) to ensure the accuracy, and scalability of security detection rules and overall product stability.

• Researching and applying emerging QA technologies (e.g., AI/ML-driven testing) for security detection rules validation, including investigating complex failure modes and architectural weaknesses to develop innovative detection/prevention strategies (the "Secure QA Mindset")

• Establishing and enforcing best practices for high-fidelity security content validation, including rigorous test case creation and management for compliance standards and threat detection.

• Actively contributing to ongoing process enhancements in test automation, Continuous Integration/Continuous Deployment (CI/CD) pipelines, and deployment practices, serving as the authority on quality process design.

• Mentorship: Serving as a technical leader, coaching and guiding QA engineers and researchers on advanced testing techniques and research methodologies.

• Communication: Clearly articulating complex quality metrics, research findings, and validation strategies to engineering teams, product management, and executive leadership.

• Bonus - Establishing industry thought leadership by publishing insightful blogs on security domain.

Your Experience

• Overall Experience: 8-10 years of experience in Quality Assurance, SDET (Software Development Engineer in Test), QA Research.

• Ideal - 5+ years of experience specifically designing and architecting test automation frameworks for complex systems, preferably in the security or cloud domain.

• Must Have - Expert-level proficiency in Python programming for building complex, scalable test automation frameworks, and security validation tools

• Must Have - Deep application of QA principles, including rigorous quality gates and functional policy testing, strong debugging skills in cloud native deployments, and exceptional written and verbal communication.

• Must Have - At least 3 years of hands-on experience in public cloud technologies (AWS, GCP, or Azure) with an understanding of cloud resource configurations and security requirements.

• Highly Desirable - Very good understanding of Computer Networks, Cloud Networks, and Web-based protocols (like HTTP/S, REST) with a deep security understanding of vulnerabilities, exploits, and defensive techniques related to them.

• Highly Desirable - Experience with advanced QA concepts like combinatorial testing, model-based testing, or leveraging GenAI/LLM based automations for test generation or defect analysis.

• Highly Desirable - Familiarity with development tools (Git, CI/CD, bug tracking) and experience with technologies (SQL, BigQuery, JSON) for validation and data analysis..

All your information will be kept confidential according to EEO guidelines.