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Role Description:

In today’s highly connected world, managing and securing human and machine identities is essential to the safety and success of our workforce. The Identity & Access Management (IAM) team works within Global Information Services (GIS) and in close participation with all other Line of Business teams as well as second and third line of defence partners. Identity and Access Management is the centralized governance function for the enterprise, driving consistency through end-to-end horizontal risk oversight as well as vertical, functional capabilities that provide comprehensive subject matter expertise on all IAM systems and services. This role is highly visible and requires frequent interaction with senior management and key stakeholders. In this role, the IAM Governance Analyst will be responsible for identifying IAM policy requirements, monitoring adherence, escalating compliance risks, driving remediation strategies and plans, as well as leading coordination for regulatory activities, audits, compliance self-testing activities, and regulatory exams.

Responsibilities:

• Support the planning, development and delivery of IAM governance processes and technical solutions which elevate security, improve compliance, and automate governance activities for applications, infrastructure, and processes.

• Work with the team to manage identity lifecycle and access governance activities including developing, maintaining, and facilitating the adoption of IAM policy standards, processes, and procedures.

• Assist with the coordination and response to regulatory, audit, and compliance requests

• Aid in the automation of audit/compliance evidence gathering and metrics reporting

• Collaborate with stakeholders to develop IAM policies and standards that iteratively support IAM enhancements across process, data, and technology.

• Engage with Product Managers and Senior Architects to drive the strategic technology roadmap, which dictates the need for modernized security principles.

• Engage and consult with all IAM capabilities to identify gaps and establish solutions to close gaps.

• Maintain end-to-end governance processes across the IAM space with aligned controls and metrics to evaluate control effectiveness.

• Participate in multiple forums with high level executives to communicate compliance expectations, provide strategic direction and oversight, and provide a mechanism for reviewing decisions with downstream impacts.

• Drive partnership with Operational Risk partners on access related Compliance Monitoring and Testing activities.

• Apply industry best practices, templates, and documentation while also proposing improvements.

• Clearly articulate the reasons and methods behind proposed changes through informative materials for educating others.

• Provide education to team members regarding the proposed changes.

• You will have an extensive number of years’ experience with managing strategies related to authentication, privileged access management, and IAM enforcement in public clouds are essential for this role.

• Ability to manage data and conduct data analytics, resulting in actionable insights.

• Have a robust understanding of and direct experience delivering IAM-related zero trust capabilities.

• Have experience in deploying and managing Policy-Based Access Control (PBAC).

• Knowledge and understanding of IAM-specific laws, rules, and regulations within the financial services sector.

• Familiarity with NIST 800-53, COBIT, COSO, and/or ISO, and attack frameworks such as MITRE.

• A bachelor’s and/or master’s degree in computer science or information systems security certifications (CISSP, CISM, CGEIT, SSCP, Security+), with relevant work

• Experience planning, researching and developing security strategies, standards, and procedures.

Skills that will help:

• Technical background and ability to learn new technologies quickly

• Ability to identify, analyse and address problems to resolve issues whenever possible in a way that minimizes negative impact and risk to the organization

• Ability to work independently with little oversight. Motivated and willing to learn.

• Analytical skills / problem solving / conceptual thinking

• Ability to be comfortable delivering messages across a wide spectrum of individuals having varying degrees of technical understanding

• Excellent interpersonal and communication skills

• Ability to question processes for the purpose of improving them

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner.

• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons.

• We offer 26-weeks paid maternity leave, 16-weeks paid paternity leave and inclusive family leave arrangements for working parents and carers including 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum.

• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness, cycle to work, TaxSaver tickets etc.

• Access to an Employee Assistance Program for confidential support and help for everyday matters.

• Access to free counselling through the Employee Assistance Program and virtual GP services through our private health care plan.

• Ability to donate to charities of your choice and the bank will match your contribution.

• Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of Ireland’s most iconic cultural institutions and exhibitions.

• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Role Description:

This job is responsible for handling moderately complex operations processes related to credit disputes, escalations and tax reporting. Key responsibilities include analysis, research, reconciliation, reporting data validation and resolution of issues and identified customer requests which may carry high levels of risk within enterprise risk categories. Job expectations include handling moderately complex transaction processing, reconciliation, and resolution of research requests to clients, consumer reporting agencies or taxing authorities, consulting with management for support.

Responsibilities:

• Manage either US or Non-US IRW Tax Withholding and Reporting which includes outsourced functions.

• Coordinate globally with colleagues.

• Service tax related client inquiries and escalations particularly for the Prime Brokerage business.

• Drive tax initiatives and tax regulatory implementations in partnership with Global Markets Tax Change & Global Markets Technology.

What we are looking for:

• Proficient in Microsoft applications, in particular excel.

• Efficient reconciliation and problem solving skills

• Efficient organizational and analytical problem-solving skills.

• Excellent written and verbal communication skills.

Skills that will help (optional):

• Ability to multitask and work independently in a fast-paced environment.

• Excellent Chapter 3, 4, 61 and 1099/1042s knowledge.

• Excellent people management skills.

Ireland

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner

• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons

• 20 days of back-up childcare including virtual tutoring and 20 days of adult-care per annum

• Ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, specified illness cover etc

• Use of a flex fund to use towards benefits

• Access to free counselling through an Employee Assistance Programme and virtual GP services

• Opportunity to donate to charities of your choice directly through payroll and the bank will match your contribution

• Opportunity to join our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions

• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

The Difference You Will Make:

As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.

A Typical Day:

The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.

Complex case management: Has “perfected the core” of your role of providing the highest level of service to our community

• Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including livechat, social platforms, messaging, and directly through the phone
• End-to-end management of complex cases with the objective to resolve customers’ issues based on workflows & management guidelines
• Recognize case type/severity and work cases correctly according to your service’s scope, escalating accurately to other teams when appropriate
• Takes on casework at a degree of severity/complexity under close supervision
• Ability to recognize & assess threatening & risky behaviors
• Demonstrate ownership mentality & good judgment as well as skill to question and deviate from the workflow when needed only through management approval
• Be highly receptive to feedback from management, Quality & clinical staff teams and quickly adopt behaviors to improve the quality of your work
• Understands multiple perspectives on a topic or situation
• Able to evaluate and present multiple options for addressing a problem
• Can be brought to engage more with senior stakeholders with help from management

Combining efficiency with quality:

• Has displayed an ability to handle a larger volume of cases without negatively impacting the quality of the interaction & the resolution

Participating in the Safety Service improvement: Leverage your functional operational knowledge to support the team succeed

• Help document ways of working, best practices, and the norms for your service(s) as requested by management
• Provides technical/functional/SME to less experienced members of the team.

Stakeholder engagement: Beginning to explore network with other Delivery teams and key functional partners

• Displays openness and approachability when resolving issues
• Understands key drivers of your role and how they relate to one another

• 3+ years of relevant experience in customer service, mediation, emergency services, Trust & Safety operations, or a similar role operating in a contact center environment making calls and handling customer/client contacts
• Hospitality experience is a plus, in particular working for technology platforms.
• Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs
• Ability to work in a high-pressure environment interacting with sensitive, confidential, and potentially traumatic imagery, conversations, and other materials

• Very good interpersonal and communication skills, both written and spoken, including conflict resolution.
• Ability to organize a high volume of work, multitask & prioritize, and to work within prescribed schedules including breaks, lunches, and training time
• Basic computer literacy, including Apple/Mac OS and Google Suite
• Language proficiency in English, other languages are a plus
• Able to assess risk accurately, understand level of urgency, exercise good judgment when it comes to risky situations, and share the most pertinent information with stakeholders
• Ability to adapt to new tasks and responsibilities as needed.
• Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.
• Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team.

Offices: Canada

Job Description:

This job is responsible for managing the coordination and delivery of diverse administrative functions for a department or line of business. Key responsibilities include acting as a central point of contact for senior leadership routines, financial control/budgeting and consolidation, personnel processes, audit/compliance, associate training, process improvements, business continuity, and communications. Job expectations include interacting with a wide variety of business partners to deliver strategic work efforts to ensure tactical priorities are met.

Responsibilities:

• Partners with peers and control partners to ensure strong engagement and adherence to risk management and operational risk policies and processes
• Apply strong financial acumen to optimize resource allocation, streamline budgeting processes, enhance cost efficiencies, and maintain robust financial controls to ensure smooth operational performance
• Develops comprehensive plans around key organizational priorities and ensures all accountable parties understand respective roles/responsibilities
• Partners with reporting and analytics team to ensure accurate reporting while seeking opportunities to reduce manual processes
• Assists senior executive and team with a full range of engagements, including process improvement and project initiatives
• Provides oversight of key deliverables and validates accurate and timely completion
• Communication, coordination and connectivity across the leadership team

Skills:

• Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
• Leads and encourages the identification, escalation and resolution of potential risks.
• Knows and develops team members through coaching and feedback.
• Manages expenses and demonstrates an owner’s mindset.
• Extensive experience in forecasting and financial management

Additional skills:

• Excel skills
• Problem Solving: Ability to analyze problems, recommend options, and execute solutions
• Analytical: Ability to critically evaluate info gathered from multiple sources, reconcile variances, and present complex data in a clear and logical manner specifically tailored to the audience
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
• Excels in working among diverse viewpoints to determine the best path forward.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Job Description:

This job is responsible for providing analytical support in a Global Markets Operations function for one or more operations product areas. Key responsibilities include analysing and resolving highly complex operations problems and initiatives requiring exceptional handling and coordination of multiple operational and/or product specialists to resolve. Job expectations include managing projects and the introduction of new initiatives, systems, products, services, and processes and coordinating necessary expertise across multiple operations functions and products.

Responsibilities:

• Confirms loan documentation for accurate trade settlements
• Partners with Sales Associates, Traders, Research Analysts, trading counterparties, internal and external attorneys, administrative agent banks, and various other internal operations groups
• Manages post-trade management and logistics, settlement pricing, and closing coordination
• Analyzes and resolves highly complex operational problems
• Supports ad-hoc projects for new processes or industry initiatives
• Processes loans end-to-end with accurate data input into various credit and operating systems

Skills:

• Creates an inclusive team where members are treated fairly and respectfully.
• Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
• Leads and encourages the identification, escalation and resolution of potential risks.
• Knows and develops team members through coaching and feedback.
• Manages expenses and demonstrates an owner’s mindset.
• Recruits, on-boards and develops talent, and supports talent mobility for career growth.
• Delivers results through effective team management, structure, and routines.

Additional skills:

• Experience in Financial Services, especially Investment Banking and Global Markets Operations including Recording/Organizing Information
• Attention to Detail, knowledge of structured business analysis (e.g., Six Sigma) including Critical Thinking
• Familiarity with SharePoint workflows and document management, you should Interpret Relevant Laws, Rules, and Regulations
• Hands-on experience with AI-enabled platforms, predictive analytics, or machine learning applications in project management contexts. Adaptability will be required for the evolving processes.
• Strategic Thinking: Align strategies with organizational goals and translate them into actionable plans.
• Business Results: Anticipate risks and obstacles; pursue aggressive goals; promote continuous learning.
• People Leadership: Encourage contributions; foster open exchange of ideas; make decisions for the greater good.
• Personal Effectiveness: Take ownership; act decisively; maintain resilience under pressure.
• Planning and Organization: Prioritize effectively; multi-task under tight deadlines; run efficient meetings.
• Communication Skills: Communicate clearly and concisely at all organizational levels.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

The Difference You will Make:

This role requires hands-on skills in reporting, business process automation, documentation, stakeholder management, and cross-functional project leadership, all reflecting the high standards and adaptability required to be successful in EX Core Ops.

A Typical Day:

• First Look Program Operations
• Serve as the operational lead for the First Look Program, ensuring end-to-end delivery of all employee feedback and engagement processes associated with First Look pilots and launches.
• Oversee daily coupon generation via the Moola App—creating, testing, and uploading coupons for experiences, Originals, and Chef Services; handle ad hoc requests for high-value coupons and expansion to new teams.
• Manage Airtable platform operations in partnership with BizTech, including coupon uploads, supply updates, rollout of new cities, and regular Airtable enhancements for a user-friendly employee experience.
• Coordinate with partner teams (BizTech,, Supply Managers) to clarify ownership, standardize supply request guidelines, and mitigate operational bottlenecks.
• Assume full responsibility for the First Look support channel (e.g., canwehelp@), addressing Jira tickets/employee queries efficiently, maintaining canned responses for recurring questions, and collaborating with COEs for complex cases.
• Drive process improvements in the First Look Program, including tracking engagement metrics, audit reviewing coupon usage, optimizing survey flows, and enhancing communication to ensure a seamless and equitable experience for employees.
• Ensure full documentation (SOPs, training guides) of all First Look operations and maintain weekly reporting to leadership, including program engagement reviews.
• Stakeholder Engagement & Communication
• Serve as an operational point of contact for business partners, leaders, new hires, and employee queries, converting high-volume email traffic and requests into manageable, trackable JIRA tickets and processes.
• Project Management
• Manage multiple, concurrent projects with shifting priorities, including requirements gathering, project brief creation, implementation planning, and outcome documentation.
• Drive team initiatives such as automation pilots, process centralization and new template launches while incorporating feedback and continual process improvement.

Your Expertise:

• 5+ years of related experience
• Proficiency in designing and maintaining process documentation; ability to translate business requirements into actionable technical or functional tickets.
• Ability to triage, prioritize, and execute operational requests—demonstrating solution-oriented thinking, accuracy, and accountability.
• Proven skill in supporting end-to-end employee processes.
• Stakeholder-focused communicator capable of supporting high-volume, time-sensitive requests with clarity and empathy.
• Strong project management abilities—able to assess needs, conduct analyses, build partnerships, and deliver improvements under tight deadlines.
• Experience working in highly regulated environments, handling compliance-driven reporting and confidential data with discretion.
• Resourceful, resilient in navigating ambiguity, and always seeking process improvement.
• Recognized for transforming manual error-prone tasks into automated, scalable solutions.
• Delivers results through collaborative stakeholder engagement and clear communication.

Offices: Ireland

Responsibilities:

• Dynamically guide and resolve multi-layered client requests and escalations.
• Collaborate across Sales, Operations, Technical Help Desk, and Fulfilment teams.
• Employ polished verbal and written communications to constantly keep our client and sales partners informed.
• Possess a passion and urgency to serve our clients and operate as a client advocate.
• Demonstrate a passion for client success, have responsibility for issues and driving positive outcomes while escalating risks appropriately.
• Manage multiple requests simultaneously that contain a variety of complexities and resolution periods.
• Professionally resolve conflicts and barriers while appropriately escalating concerns that may jeopardise client experience
• Leverage industry and product experience to deepen client relationships, mitigate risk and drive operational excellence throughout the servicing process
• Be comfortable in face to face client meetings, communicate candidly, improve processes, drive for results and have responsibility for enhancing client delight.

What we are looking for:

• Broad understanding of cash and treasury management products

• Experience as a team lead/supervisor.

• Prior experience gained within financial services or investment banking OR within a large AP/AR team

• Able to demonstrate strong experience and performance in client facing roles, preferably within a similar client servicing function

• Excellent interpersonal, communication, presentation, organization and team skills

• Knowledge of payment formatting, liquidity structures (zero balancing and sweeping), European payrolls and direct debit processes

Skills that will help:

Demonstrated experience with continuous improvement and process efficiency methodologies

Benefits of working at Bank of America: Ireland

• At Bank of America, we strive to prioritise employees’ health and wellbeing – it’s what makes us a Great Place to Work.

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner.

• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons.

• We offer 26-weeks paid maternity leave, 16-weeks paid paternity leave and inclusive family leave arrangements for working parents and carers including 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum.

• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness, cycle to work, TaxSaver tickets etc.

• Access to an Employee Assistance Program for confidential support and help for everyday matters.

• Access to free counselling through the Employee Assistance Program and virtual GP services through our private health care plan.

• Ability to donate to charities of your choice and the bank will match your contribution.

• Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of Ireland’s most iconic cultural institutions and exhibitions.

• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.