The point where experts and best companies meet
Apple Sales Expert Retail Customer Care China, Shanghai 499132487
21.11.2024
Share
Description
- You will learn about Apple Products and become a specialist on product features and related accessories- You need to understand how to use multiple sources of information to stay current on product, policies and technology changes- You will set the customers' expectations after they have placed their order, e.g."what happens next," to ensure a favorable end-to-end purchasing experience - Enter new sales orders into the appropriate system(s) where appropriate- Seek to establish rapport with customers so that they will actively seek the agent to process their next Apple Store requirement
Minimum Qualifications
- Makes space to listen, learn, and amplify diverse perspectives and experiences
- Actively seeks out opportunities to champion and celebrate inclusion and diversity
- You are confident with asking for the sale and has strong passion to introduce solutions to customers
- Comfortable working in an ambiguous environment
- Have the flexibility of work shifts within Monday to Sunday, 8 hours per day, 40 hours per week
- Customer-focused, shrewd, alert individual
- Strong communication skills, both verbal and written
- Consultancy and solutions-focused
- Can translate “tech speak” into everyday, understandable terms
- Ability to maintain a positive outlook in fast-paced work environment
- Adaptive and flexible to changing technologies, process and environments
- Possess a drive for results, demonstrates a degree of drive and determination
- Ability to work autonomously
- Team work ability
- Chinese typing speed should be above 90 WPM and can manage typing while talking
- Has passion on Apple products, be willing to learn and explore product details through self-learning
Preferred Qualifications
- Previous record of hitting targets in a sales environment
- Complex problem solving abilities
- Previous exposure in a customer facing environment
- Function well in a dynamic, performance-based call centre environment where calls are monitored, recorded and assessed
- Has experience with both Mac and PC
- English communication skills with verbal and written preferred
These jobs might be a good fit
