Wells Fargo Senior Quality Assurance Administrator 

United States, Iowa, Des Moines 

286614933

In this role, you will:

• Perform a variety of quality control activities for moderately complex to complex commercial loans for life of loan servicing
• Accurately evaluate the systems of record to ensure compliance with all bank policies, procedures and regulatory requirements
• Evaluate risks, develop strategies to mitigate documentation risk and identify procedural modifications
• Serve as an escalation point in the resolution of client issues
• Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes
• Identify activities of the team to ensure conformity with established procedures
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
• Escalate key errors identified during review process and ensure resolution of same, reviewing procedures, processes, documentation, to ensure compliance with internal company requirements or government regulations
• Review and score work
• Design and conduct training for as needed
• Provide feedback to Processing
• Interact with staff and business partners to promote teamwork and departmental effectiveness

Required Qualification:

• 4+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Understanding of FEMA Guidelines, NFIP, FDPA Requirements and Flood regulations, and/or Property and Casualty experience

• Experience working in CCM (Credit Bridge Collateral Management)

• Experience identifying efficiency opportunities and gaps in teamprocesses/procedures,including acting as a key participant in procedure writing strongly desired

• Strong ability to be an agent for change, including experience in the development of recommendations for changes and/or risk mitigation opportunities to reduce or eliminate policy exceptions

• Experience facilitating and leading meetings across multiple business lines

• Experience in the creation and/or facilitation of training, in support of new or changing process/procedure

• Experience in report analysis and compilation

• Experience and oversight in managing complex pipelines

• Ability to navigate multiple computer systems, applications, and utilize search tools to find information

• Strong analytical skills with high attention to detail and accuracy

• Excellent verbal, written, and interpersonal communication skills

• Effective organizational, multi-tasking, and prioritizing skills

• Ability to work in a fast-paced deadline driven environment

• Ability to work effectively in a team environment and across all organizational levels; where flexibility, collaboration, and adaptability are important

Job Expectations:

• Ability to work a hybrid schedule, at least 3 days a week working in office

• Willingness to work on-site at stated location on the job opening

• This position is not eligible for Visa sponsorship

Posting Location:

• 801 Walnut St, Des Moines, IA 50309

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.