Wells Fargo Senior Quality Assurance Administrator 

United States, Minnesota, Minneapolis 

814167516

In this role, you will:

• Provide support and scoring guidance quality assurance staff by answering questions on regulations or compliance, procedures, policies and First Call Resolution
• Escalate key maintenance errors identified during scoring process and ensure resolution of same, reviewing programs, processes, documentation, to ensure compliance with internal company requirements or government regulations
• Review systems to ensure company standards are met, exceptions are notated, and issues escalated as necessary
• Assist in development and design of product specific databases
• Review and score work
• Prepare calibration score and facilitate calibrations across the team to ensure consistency of quality scores delivered to clients
• Monitor quality assurance programs and processes to identify gaps and risk assessment
• Design and conduct training for as needed
• Provide coaching to staff and track performance expectations and results
• Make final scoring decisions on disputes which impact quality results
• Interact with staff and business partners to promote team work and departmental effectiveness

Required Qualifications:

• 4+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Knowledge and understanding of National Flood Insurance Program (NFIP) and Flood Disaster Protection Act (FDPA) compliance and process
• Knowledge and understanding of commercial real estate loans & the ability to review and interpret complex commercial loan documents
• Knowledge and understanding of FEMA (Federal Emergency Management Agency)
• Ability to read and interpret legal documents
• Risk and regulatory compliance experience
• Ability to successfully execute quality control review activities
• Advanced Microsoft Office skills
• Strong analytical skills with high attention to detail and accuracy
• Experience managing a pipeline of work from assignment to completion
• Ability to navigate multiple computer system windows, applications, and utilize search tools to find information
• Excellent verbal, written, and interpersonal communication skills
• Experience with financial services businesses in a regulated environment

Job Expectations:

• This position currently offers a hybrid work schedule
• Ability to work additional hours as needed

Locations:

• 600 S. 4th Str., Minneapolis, MN

Other Information:

• Position location listed above.
• Relocation assistance is not available for this position.
• This position is not eligible for Visa Sponsorship

Pay Range

$23.13 - $41.11

27 Apr 2025

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.