Wells Fargo Senior Quality Assurance Administrator 

United States, Iowa, Des Moines 

447035961

In this role, you will:

• Provide support and scoring guidance quality assurance staff by answering questions on regulations or compliance, procedures, policies and First Call Resolution
• Escalate key maintenance errors identified during scoring process and ensure resolution of same, reviewing programs, processes, documentation, to ensure compliance with internal company requirements or government regulations
• Review systems to ensure company standards are met, exceptions are notated, and issues escalated as necessary
• Assist in development and design of product specific databases
• Review and score work
• Prepare calibration score and facilitate calibrations across the team to ensure consistency of quality scores delivered to clients
• Monitor quality assurance programs and processes to identify gaps and risk assessment
• Design and conduct training for as needed
• Provide coaching to staff and track performance expectations and results
• Make final scoring decisions on disputes which impact quality results
• Interact with staff and business partners to promote team work and departmental effectiveness

Required Qualifications, US:

• 4+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Quality assurance testing experience
• Ability to interact with integrity and a high level of professionalism with all levels of team members and management
• Ability to identify and report risk identified following established guidelines
• Ability to handle confidential material in a professional manner
• Ability to exercise independent judgment and creative problem-solving techniques
• Strong organizational, multi-tasking, and prioritizing skills
• Strong analytical skills with high attention to detail
• Proven ability to work independently within a fast-paced environment
• Microsoft Office experience with Basic to Intermediate MS Excel skills

Job Expectations:

• Schedule is Monday through Friday 8:00 AM and 5:00 PM. Hours may vary based on business needs.

24 Apr 2025

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.