דרושים Senior Business Analyst Customer Strategy Planning & Analytics ב-Monday ב-United States, New York

• Manage, coach, and support a team of technical specialists while fostering a collaborative, high-performing environment.
• Act as the primary point of contact for internal client-facing teams, resolving tickets, escalations, and system-related issues (e.g., Salesforce).
• Initiate and manage technical and process improvement projects, ensuring timely delivery and measurable impact.
• Create, refine, and document policies and procedures to improve efficiency and prevent recurring issues.
• Partner with Business Operations, Billing, Finance, IT, and R&D to align support with organizational goals.
• Oversee business support systems, troubleshoot complex issues, and ensure reliability and performance.
• Stay ahead of industry trends, contribute to the technology roadmap, and recommend innovative solutions.
• Quickly connect internal requesters to the right resources and maintain a comprehensive knowledge base.

• 5+ years of experience in technical support or related roles, including 2+ years in team leadership.
• Strong knowledge of business support systems and processes (e.g., Salesforce) with proficiency in CRM/ticketing tools.
• Demonstrated success in project management and process improvement.
• Excellent leadership, communication, and interpersonal skills with proven ability to coach and develop teams.
• Strong problem-solving and analytical abilities; able to thrive in fast-paced, dynamic environments.
• Experience in SaaS environments and Salesforce administration preferred.

What You’ll Get:

At , we believe in creating a workplace that fosters innovation, collaboration, and personal growth. We are passionate about helping our customers succeed, and our platform is built to make work more transparent, productive, and engaging. Join us on our journey to revolutionise the future of work!

• Competitive salary with bonus structure & equity model
• Professional development opportunities.
• Collaborative and inclusive company culture.
• Access to wellness programs and team-building activities.
• Be part of a well-funded, proven startup with big ambitions, competitive salary, bonus potential, and eligibility to take part in the company equity incentive program
• Medical, dental, and vision insurance
• Parental leave, time off policy, commuter benefit, fitness benefit, and lunch benefit
• Amazing culture - collaborative, transparent & fun!
• Great Place To Work certified
• Named a Best Place to Work by BuiltIn

Visa sponsorship for this role is currently not available.

• Partner with the Regional Director to execute the talent acquisition strategy for the Business group, ensuring alignment with organizational goals.
• Manage and develop a team of TA Partners and a coordinator, fostering a collaborative and performance-driven environment.
• Collaborate with hiring managers to create effective recruitment and sourcing plans, and run structured interview processes.
• Ensure a best-in-class candidate experience that reflects monday’s values and commitment to excellence.
• Leverage recruitment tools, data, and market insights to improve sourcing, reduce time-to-hire, and maintain quality of hire.
• Partner with the Marketing and People teams to promote our employer brand in target markets across North America.
• Represent monday at targeted events and networking opportunities to engage with top talent.
• Implement DEI best practices throughout the recruitment lifecycle and track progress toward hiring goals.
• Provide regular reporting on hiring activity, pipeline health, and market conditions to stakeholders.

• Experience: 5+ years leading talent acquisition teams for corporate/business functions (CCO, Marketing, G&A) in a fast-paced environment.
• Market Knowledge: Strong understanding of the North American talent markets for corporate and business roles.
• Analytical Skills: Ability to use recruitment data and insights to guide decision-making and improve processes.
• Communication: Excellent verbal and written communication skills, with the ability to build strong relationships across the organization.

Please note this a hybrid role working 3 days/week in our NYC office.

Visa sponsorship for this role is currently not available.

Lead the product-marketing efforts of monday service product as well as:

• Own and lead the PMM efforts of the product from top-of-the-funnel presence up to sales support
• Develop compelling narratives, messaging, and value propositions to support positioning, launches, and adoption
• Conduct research on customer needs, competitive dynamics, and market trends, and implement insights in your work
• Identify and prioritize opportunities for impact, define hypotheses and business cases, propose solutions, and execute quickly
• Lead and create marketing and sales assets such as the product’s website, landing pages, campaign briefs, sales decks, battle cards and more
• Develop strong relationships with GTM units, product management, marketing managers, and client-facing leaders to leverage opportunities, tackle challenges, and close deals
• Drive PMM excellence by ensuring deliverables are meaningful, useful, and creating business value

• 5+ years in product marketing within SaaS or tech companies
• Skilled in both PLG and SLG strategies at scale
• Experience thriving in fast-paced, global organizations
• Strong ability to think strategically while driving measurable results
• Skilled at translating product features into compelling, customer-focused narratives
• Fast, detail-oriented, and hands-on in execution
• Proven success collaborating with global sales, marketing, and product teams
• Strong executive presence with influence across all organizational levels
• High ownership and accountability with a growth-oriented mindset
• Committed to continuous learning, improvement, and a humble approach

Visa sponsorship for this role is currently not available.

• Build, nurture, and lead our North America SDR and BDR teams, capturing market opportunities across all segments.
• Develop and implement a significant, sustainable growth plan for the teams over the next 3-5 years, in collaboration with regional leadership.
• Achieve and exceed ARR and other set goals, aligned with OKRs and other priorities.
• Build and develop a best-in-class first-line management team, driving performance and maintaining our culture as we scale.
• Lead our expansion upmarket by implementing robust sales methodologies, territory and account planning, and associated training and development.
• Hire market-leading talent whose values align with our company, ramp them up quickly to accelerate time to productivity.
• Drive division-wide understanding and adoption of forecasting processes, achieving improved forecasting accuracy and advanced visibility.
• Develop the team’s core skills with insightful feedback, tailored development plans, and a focus on continuous improvement.
• Inspire a culture of teamwork, transparency, and accountability, leading from the front.
• Take a proactive approach to performance management, with strong cadences, clear expectations, and transparent and timely feedback.
• Be a strong partner to Sales and Marketing Leadership to optimize our top of funnel for both efficiency and effectiveness.

• 5+ years of experience leading high-performing sales development/account management teams, with 2+ years of second-line management experience.
• History of exceeding team quotas in high-growth technology companies.
• Deep understanding of the mechanics of working with organizations, navigating complex account life cycles and enterprise sales cycles.
• Expert knowledge in advising on solution-based sales, ROI analysis, and navigating complex lines of influence between business and horizontal stakeholders (IT, Legal, Procurement).
• Demonstrated ability to engage, hire, and develop top sales talent.
• Strong knowledge of outbound sales methodologies (e.g., Command of the Message, MEDDPICC) and implementing strategies from scratch.
• Proven process and track record of coaching and developing first-line sales management and sales professionals.
• Experience evolving sales mindset and processes, with strong emotional awareness and change management skills.
• Capable of designing and implementing a top-tier outbound sales strategy, including best practices, processes, and tools, in collaboration with sales enablement.
• High level of discipline and a robust operating cadence for performance management and forecasting.
• High-functioning and knowledgeable about market opportunities, with the ability to inspire and lead a team to capture them.
• Strong executive presence and gravitas, capable of representing the SDR and BDR teams internally and externally, including public speaking engagements.
• Leads with transparency, empathy, and accountability, aligning with our core values.

What You’ll Get:

At , we believe in creating a workplace that fosters innovation, collaboration, and personal growth. We are passionate about helping our customers succeed, and our platform is built to make work more transparent, productive, and engaging. Join us on our journey to revolutionise the future of work!

• Competitive salary with bonus structure & equity model
• Professional development opportunities.
• Collaborative and inclusive company culture.
• Access to wellness programs and team-building activities.
• Be part of a well-funded, proven startup with big ambitions, competitive salary, bonus potential, and eligibility to take part in the company equity incentive program
• Medical, dental, and vision insurance
• Parental leave, time off policy, commuter benefit, fitness benefit, and lunch benefit
• Amazing culture - collaborative, transparent & fun!
• Great Place To Work certified
• Named a Best Place to Work by BuiltIn

Visa sponsorship for this role is currently not available.

• Manage end-to-end (E2E) hiring processes. Plan, initiate, and execute the recruitment workflow.
• Conduct screening calls, in depth interviews via phone call, video call, and in-person.
• Partner with hiring managers to identify recruitment needs.
• Serve as a talent advisor to the business, reporting on market trends and candidate experience.
• Design job descriptions and interview questions that reflect each position's requirements.
• Source using diverse channels to attract the best talent.
• Build and maintain an active pool of candidates to meet future hiring targets
• Make our candidate experience a team-wide priority.
• Think outside the box and be creative to always find new channels and sources and optimize our processes.
• Think and act in a data driven approach to identify bottlenecks and constantly improve our recruitment processes.

• 5+ years of recruiting experience for a SaaS organization; ideally focused on GTM.
• Proven track record of success owning the entire recruiting process.
• Experience sourcing and attracting talent.
• Experience managing multiple requisitions and determining priorities.
• Experience collaborating with team members and hiring managers in various locations globally.
• Ability to conduct different types of interviews (structured, behavioral).
• Hands-on experience with various selection processes (phone interviews, culture add, reference check, etc.).
• Familiarity with HR databases, Applicant Tracking Systems (ATS), or Candidate Management Systems (CMS).
• Excellent communication, interpersonal, and time-management skills.
• Strong decision-making skills and a positive attitude.

What monday.com can offer you:

• Opportunity to join a well-funded, proven company with big ambitions, competitive salary and benefits package, bonus potential, and eligibility to take part in the company equity incentive program
• An amazing company culture that values transparency and collaboration while never forgetting to have fun while we work!
• Monthly stipends for food, wellness, and commuting
• Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills
• Award-winning work environment - named a “Best Place to Work” by BuiltIn as well as “Great Place To Work” certified
• We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding
• A global work environment with employees in Tel Aviv, New York, Denver, London, Paris, Warsaw, Munich, São Paulo, Sydney, Melbourne, Tokyo and Singapore

Please note this a hybrid role working 3 days/week in our NYC office.

Visa sponsorship for this role is currently not available.

• Design, develop and execute sales enablement solutions that align with strategic initiatives and overall business unit goals.
• Deliver a high quality sales onboarding experience that brings to life the monday culture, and gets new hires off to a fast start in role.
• Design and develop training curricula within time and budget constraints.
• Establish relationships with regional Enterprise Leadership to translate feedback in clear and actionable ways.
• Conduct skills gap analysis to identify areas of improvement in current sales representatives’ skills/ processes, and create solutions for improvement.
• Partner with cross-departmental units to ensure all initiatives and programs run smoothly.
• Develop and monitor sales enablement metrics that measure the effectiveness of sales training, tools, and processes with clear iteration and improvement.
• Coach Enterprise Sales teams on effective execution of selling skills, product knowledge, and processes, with an emphasis on prospecting, negotiation, and complex sales cycles.
• Coordinate, initiate and run end-to-end programmatic sessions for new sales joiners.
• Monitor sales objectives and results as they relate to live sessions, asynchronous learning modules and workshop attendance.

• 4-5 years experience in full cycle sales roles and/or sales training adjacent roles.
• Knowledge of and/or experience with selling to Enterprise organizations in full cycle sales roles and/or sales training adjacent roles.
• Experience in management, training and/or onboarding (preferably in B2B SaaS environment).
• Experience with Learning Management platforms a plus.
• Highly collaborative and self-motivated in meeting and exceeding deadlines and goals
• Excels in clear communication and relationship building within their immediate team and cross-departmentally.
• Passion for helping others develop and grow.
• Clearly establish priorities across multiple initiatives while easily pivoting within a rapidly changing environment.
• Excellent written and verbal communication skills.
• Incredible attention to detail.
• Experience in familiar Sales and Sales Enablement tools a huge plus (Gong, SalesLoft, Salesforce, Guru, Articulate Rise, Highspot, Slack, Looker).
• Experience with a plus.

What monday.com can offer you:

• Opportunity to join a well-funded, proven company with big ambitions, competitive salary and benefit package, bonus potential, and eligibility to take part in the company equity incentive program
• Amazing company culture that values transparency and collaboration while never forgetting to have fun while we work!
• Monthly stipends for food, wellness, and commuter work
• Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills
• Award winning work environment - named a "Best Place to Work" by BuiltIn as well as "Great Place To Work" certified
• We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding
• A global work environment with employees in Tel Aviv, New York, San Francisco, Miami, Chicago, Denver, London, Kiev, Sydney, São Paulo, and Tokyo

Please note that this role is on a hybrid model.

Visa sponsorship for this role is currently not available.

In this role, you’ll be leading a team of Customer Success Managers. You will be responsible for growing and developing the team by providing expert-level CS knowledge, coaching, training, and creating overall process improvement.

• You will drive the day-to-day execution to exceed the business retention and growth targets of .
• Create and identify strategies to proactively address risks and opportunities related to adoption, engagement, and, most importantly, retention.
• Collaborate on account plans and reviews with Account Managers, Managing Directors, and Customer Success Managers to identify opportunities to increase customer value
• Participate and lead key items on our weekly, monthly, and quarterly business reviews with cross-functional partners in the business to highlight risks, opportunities, and progress around key initiatives on our Customer Success roadmap
• Own the retention forecast of our Strategic customers, reporting risks and their mitigation status weekly.
• Collaborate with Customer Success leadership and teams to build, execute, and refine the Customer Success roadmap

• 5+ years of experience in CSM roles (2+ as a Senior CSM / Principal)
• At least 1 year of experience managing a team of HT CSMs
• Must have experience in working with MM/ENT HT customers, managing executive relationships, along with end-user relationships
• Experience in working with CS tools, along with rolling these tools out to teams
• Ability to prioritize and multitask while maintaining urgency, thoughtfulness, and poise under pressure while keeping an eye on the KPIs and success metrics for customers and our business
• Analytical Skills: High-level data analysis, synthesis, and reporting capabilities.
• Experience carrying a retention or growth target
• Some travel included for customer visitation
• Past sales experience is a plus

Visa sponsorship for this role is currently not available.