Uber Senior Team Lead - Support Operations 

United States, West Virginia 

915453618

About the Role

- - - - What the Candidate Will Do ----

1. The Senior Team Lead will drive, scale, and enhance Support Operations by focusing on performance management, championing continuous improvements, and leveraging data analytics.
2. They will foster a collaborative environment, ensure goal alignment with team members, and meet targets through quick decision-making, adaptability, and independence.
3. Ultimately, they enable an outstanding customer experience by proactively solving problems, maintaining consistent performance, and spearheading innovative initiatives.

- - - - Basic Qualifications ----

1. Excellent communication skills - Proficiency, Pronunciation, Active Listening.
2. Experience managing leads / larger teams and effective mentoring skills that encourage and drive agents to reach their goals
3. Passion for helping others and creating support experiences that exceed user expectations
4. Excellent critical thinking and problem-solving skills
5. A great people manager, coaching the team leads, while building a solid team culture

- - - - Preferred Qualifications ----

1. Previous experience in a customer-centric support environment
2. Ability to multitask and prioritize effectively
3. Basic stakeholder management skills
4. Work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve support practices
5. High proficiency in data analysis and can quickly learn new tools

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .