Bank Of America Operations Team Lead 

United States, Georgia 

206052908

Line of Business Job Description:

This
1st-level Operations Team Leadwill report to the Paper Storage Operations Manager with special focus on:

• Managing multiple functions/activities within the Paper Storage department.

• Supervising employees in their day-to-day tasks of package reconcilement, inquiry research and resolution related to incoming work from Financial Center and ATM channels

• Monitoring and maintaining department’s compliance with operational and regulatory policy/procedure.

• Motivating, coaching and developing employees to meet/exceed department’s goals and objectives

• Engaging employees to positively impact their experience and improve satisfaction scores

• Actively engaging in meetings with peer sites, project and vendor partners to develop strategies for process improvement.

• Maintaining an acute awareness of Service Level Agreements and deadlines

Required Skills:

• Must have Superior organizational skills with the ability to manage multiple functions

• Must have Proficient written and verbal skills

• Must be Detail-oriented with the ability to work independently and make sound decisions

• Must have demonstrated problem-solving ability work skill sets and Effective time management skills

• Must be proficient in Microsoft Office (Word, Excel and Outlook)

• Must be able to wok in the office Monday thru Friday from 9:30am - 6:00pm.

Skills:

• Attention to Detail

• Collaboration

• Customer Service Management

• Customer and Client Focus

• Fraud Management

• Active Listening

• Administrative Services

• Business Operations Management

• Data Collection and Entry

• Quality Assurance

• Client Management

• Coaching

• Performance Management