GE HealthCare Order Management Specialist 

United States, Utah, Salt Lake City 

961088423

Essential Responsibilities

• Process and manage customer orders in ERP systems with accuracy and efficiency.

• Plan and pro-actively manage the entire process of fulfilling a customer contract from Order Entry to Collection to ensure that customer requirements are met.

• Establish and maintain communication with the appropriate individuals throughout the process (OTR Regional Mgr, Install Specialist, OTR Logistics, Installation coordinator, application coordinator, Finance, 6 Sigma...).

• Order Entry and backlog quality. Implement changes as required for each project followed. Optimize Sales transfers.

• Monitor the Customer Plan versus actual to pro-actively reduce Span in the Customer Order Fulfillment grounded on SCOT optimization. Backlog management.

• Ensure orders validation, compliance and approvals before Order Entry.

• Maintain accurate records of orders, returns, and customer interactions.

• Own and update timely key dates using local operating mechanisms and reports

• Reviews Weekly Business Sales.

• Set up contract review with Finance/OTR Regional Manager.

• Daily follow up of customer credit documentation and inventory

• Give shipping and billing instructions in accordance with contracts terms and conditions.

• Follow shipment, installation, application via reports.

• Follow up on collections issues due to OTR.

• Coordinate with warehouse and logistics teams to ensure timely shipment and delivery.

Qualifications/Requirements

• Bachelor's degree OR Associates degree OR high school diploma and 5 years related experience in order management, customer service, or supply chain operations.

• Proficiency in ERP systems (e.g., SAP, Oracle) and Microsoft Office Suite.

Desired Characteristics

• Proficiency in ERP systems (e.g., SAP, Oracle) and Microsoft Office Suite.

• Strong verbal and written communication skills

• Ability to work in a fast-paced environment

• Need to be able to prioritize work and multi-task

• Proactively follow up on open issues

• Basic accounting skills

• Previous GE Healthcare experience

• Current or previous experience in a project management, customer relations or order management role

• Previous experience supporting Sales or Service teams

• Proven ability to build relationships with remote colleagues

• Demonstrated aptitude and success in fostering solid, value-based relationships with internal and external customers

• Ability to work extended hours and weekends during peak times of the year