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Apple Support Channels Technology Strategy Manager United States, Texas, Austin 395077458
07.04.2025
You will also have a consistent track record of leading a high performing team of program owners working across many idiosyncratic tracks of work.
- BA or BS degree is required
- 5+ years experience in technical program management
- 5+ years of people management experience
- Skilled in translating technical concepts for non-technical audiences and vice versa.
- Demonstrated success in leading large, cross-functional projects within contact centers or support functions, particularly focused on technology solutions with both short-term actions and long-term goals.
- Effective communicator with the ability to convey complex information globally and synthesize insights for senior leadership.
- MS degree or MBA
- Experienced in crafting process flows and optimization models.
- Ability to build and maintain strong cross-functional relationships.
- Skilled facilitator for brainstorming and requirements gathering sessions with end users.
- Expertise in using data to drive actionable insights.
- Self-starter with a focus on innovation, integrity, and attention to detail.
- Strong organizational and documentation abilities.
- Creative problem-solver comfortable navigating ambiguity.
- Proficient in system implementation and development life cycles.
- Vendor management experience, including relationship building, forecasting, purchase orders/invoicing, and contract management/negotiation.
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