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Apple Support Channels Technology Strategy Manager United States, Texas, Austin 395077458
11.03.2025
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Description
You will also have a consistent track record of leading a high performing team of program owners working across many idiosyncratic tracks of work.
Minimum Qualifications
- BA or BS degree is required
- 5+ years experience in technical program management
- 5+ years of people management experience
- Skilled in translating technical concepts for non-technical audiences and vice versa.
- Demonstrated success in leading large, cross-functional projects within contact centers or support functions, particularly focused on technology solutions with both short-term actions and long-term goals.
- Effective communicator with the ability to convey complex information globally and synthesize insights for senior leadership.
Preferred Qualifications
- MS degree or MBA
- Experienced in crafting process flows and optimization models.
- Ability to build and maintain strong cross-functional relationships.
- Skilled facilitator for brainstorming and requirements gathering sessions with end users.
- Expertise in using data to drive actionable insights.
- Self-starter with a focus on innovation, integrity, and attention to detail.
- Strong organizational and documentation abilities.
- Creative problem-solver comfortable navigating ambiguity.
- Proficient in system implementation and development life cycles.
- Vendor management experience, including relationship building, forecasting, purchase orders/invoicing, and contract management/negotiation.
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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