דרושים Order Management Ii - B2 ב-Applied Materials ב-Taiwan, Hsinchu

Key Responsibilities

• Develops and maintains customer relationship with all relevant individuals in his/her district at all times, at all levels. Performs regular customer visits.
• Manages, coaches and directs all customer engineers in his/her district. Responsible for salary planning, career planning, corrective actions where necessary, establishes objectives and performance appraisals. Gives formal updates to all employees. Business, new hires, new products. Can invite any guest speaker.
• Initiates reports necessary for the business. Be the prime interface with the Product Divisions: tech support, training, spares, reliability.
• Monitors the CSD Award Program with quarterly results (election, announcements). Monitors the “mentor” program so that all new engineers have a defined mentor.
• Executes escalation procedure.
• Responsible for account planning with District Sales Engineer. Provides support plan for system sales to CSD Management, Sales, Field Engineering. Responsible for financial forecast for his/her district. Responsible for cost efficiency with the district. Measured by the financial result.
• Responsible for system installation; planning, reporting and execution, pre-facility meeting, start-up meeting, process support identification.
• Manages RMA procedure. Measurement of the engineers on their effectiveness. Manages accuracy, understanding and update of Customer Engineer hours tracking. Personal cross check and signature, measures customer engineers, takes corrective action with customer engineers.

Qualifications:

• Minimum 7 years of experience in the semiconductor industry. Experience with Implanter products is a plus, but candidates with other product backgrounds are also welcome.
• At least 1 year of people management or leadership experience, with proven ability to lead teams and drive results.
• Experience working with equipment suppliers or at vendor sites, especially with a strong understanding of after-service business operations, is preferred.
• Prior experience supporting semiconductor customers is highly desirable.
• Strong interpersonal skills with the ability to build and maintain long-term customer relationships.
• Proficient in English communication, both verbal and written, for internal collaboration and external customer engagement.

Key Responsibilities

• Bridge HQ initiated changes with field team: representative of Applied Materials Taiwan to join HQ major projects (ex. CRM, QRAM, TKM, P&L), participate HQ design phase discussions and communicate field team to adopt changes timely. Continuously feedforward/feedback CIP ideas with HQ and field team, with successful change managements/program implementations

• SME of providing internal data and convert data into business/operation intelligence, provided FSO management and sales team with forecast revenue/GM%, market share, opportunity to grow service business.

• Coordinator of Taiwan FSO productivity improvements, facilitate region level productivity improvement discussions with aggressive target set, work with FSO managers to adopt productivity improvement BKM as well benchmarking practices across Taiwan sites.

• Good communication skill which help to discuss with HQ for CIP with valid business reason, also communicate with field team to understand the real intends and changes properly

• Strategic Program Management:

  • Execute cross-functional programs that support FSO transformation, operational efficiency, and customer experience.

  • Manage program risks, dependencies, and stakeholder expectations.

• Operational Excellence:

  • Execute process improvements across field service delivery, logistics, and customer support.

  • Analyze data to clarify KPI root causes and support process standardization.

Required Capabilities

• Quick learner: the ability to quickly make sense of and organize ambiguous situations

• Partner with stakeholders to achieve and accomplish

Minimum Qualifications

• 3 years (above) knowledge of semiconductor customers and peer equipment companies. Experienced in customer service (ex. CE), or cross functions rotation experience (ex. order management, business operation, spares operation, finance, contract management or relevant) is preferred.

• Interpersonal and communication skills: Ability to collaborate with cross-functional teams, build relationships, and influence stakeholders.

• Strong tactical discipline; coordinate and respond quickly to requests

• Good communication (written and verbal), organization, and influence skills

• Data analysis skill: MS Excel (ex: advanced functions, pivot tables)

• Personality with positive, proactive, detail-oriented, and responsible

Key Responsibilities

• Bridge HQ initiated changes with field team: representative of Applied Materials Taiwan to join HQ major projects (ex. CRM, QRAM, TKM, P&L), participate HQ design phase discussions and communicate field team to adopt changes timely. Continuously feedforward/feedback CIP ideas with HQ and field team, with successful change managements/program implementations

• SME of providing internal data and convert data into business/operation intelligence, provided FSO management and sales team with forecast revenue/GM%, market share, opportunity to grow service business.

• Coordinator of Taiwan FSO productivity improvements, facilitate region level productivity improvement discussions with aggressive target set, work with FSO managers to adopt productivity improvement BKM as well benchmarking practices across Taiwan sites.

• Good communication skill which help to discuss with HQ for CIP with valid business reason, also communicate with field team to understand the real intends and changes properly

• Strategic Program Management:

  • Execute cross-functional programs that support FSO transformation, operational efficiency, and customer experience.

  • Manage program risks, dependencies, and stakeholder expectations.

• Operational Excellence:

  • Execute process improvements across field service delivery, logistics, and customer support.

  • Drive standardization and best practices across accounts and teams.

• Change Management & Communication:

  • Execute change communication plan, training, and stakeholder engagement

  • Act as a liaison between field teams and corporate functions to ensure smooth adoption of new processes and tools.

Required Capabilities

• Quick learner: the ability to quickly make sense of and organize ambiguous situations

• Partner with stakeholders to achieve and accomplish

• Selfless and supportive approach to the role

Minimum Qualifications

• 5 years (above) knowledge of semiconductor customers and peer equipment companies. Experienced in customer service (ex. CE), or cross functions rotation experience (ex. order management, business operation, spares operation, finance, contract management or relevant) is preferred.

• Ability to act as an influencer: nurture relationships, build rapport and establish trust across multiple stakeholders

• Organized, structured approach to execution

• Strong tactical discipline; coordinate and respond quickly to requests

• Good communication (written and verbal), organization, and influence skills

Qualifications:

• Master’s degreein chemistry/ physics, materials engineering, electrical engineering, optoelectronics or related field
• Welcome NCG (New Colleague Graduate) or 1-3 years of MDP prodcut tool's experience
• Strong interpersonal and communication skills to explain sensitive information and work to build consensus among project stakeholders
• Communication proficiency in English language

Required:

• 10+ years of experience in Global Product Management, Business Management, and an Engineering background
• Semiconductor background
• MBA w/ BS or Masters in Engineering (ME, ChemE, EE, Materials, Etc.)
• Valid US Passport: must be able to travel within North America, Asia, Europe (25% or more) and have customer facing meetings to influence technical and commercial buyers for service products and capabilities
• Comfortable creating, communicating & presenting high level plans & results to internal executive partners that cover quarterly product, business and strategic reviews
• Must have knowledge of Chemical Vapor Deposition (CVD) Semiconductor product positioning
• Knowledge of improving CPW (Cost per Wafer) and COO (Cost of Ownership) through enhancing the equipment Wafer Output, Consumable and Non-Consumable Part Cost & Wafer Yield
• Knowledge of creating multi-year customer facing roadmaps that continue to add Value (CIP – Continuous Improvement Programs)
• Knowledge of how AI, sensor data & modeling can impact equipment performance & save equipment maintenance time and labor
• Semiconductor Capital Equipment Service Business Knowledge is highly preferred

Key Responsibilities

• Owns positioning and penetrating Service Product Development Programs
  • Aligns customers voice and high value problems with service products & capabilities
  • Creates valuable year over year roadmaps to achieve higher level of customer trust and satisfaction
  • Drives internal cross functional teams to deliver differentiated AIx, Preventative and Corrective Maintenance solutions that impact equipment uptime and improved on wafer results
  • Manages Sales and Business Development teams to create strategies and forecast service growth plans for the next 4 years
• Owns service product penetration strategies, roadmaps and value delivery
• Facilitates intercompany communication to align on product strategies, provide guidance on pricing, spare level contents, and restricted part orders. Facilitates alignment meeting for product roadmap and market proliferation
• Leads coordination between various intercompany groups (such as Operations, Engineering and Global Product Management) to achieve year over year product improvements that impact wafer output, cost & yield

Functional Knowledge

• Demonstrates comprehensive understanding of concepts and principles within own job family and knowledge of other related job families

• Applies in-depth understanding of how own discipline integrates within thesegment/function

Leadership

• Manages multiple related teams, sets organizational priorities and allocates resources

Problem Solving

• Identifies and resolves complex technical, operational and organizational problems

Impact

• Impacts the business results of a team or area by supporting and funding of projects, products, services and/or technologies and developing policies and plans
• Guided by business unit, department or sub-functional business plans

Interpersonal Skills

• Influences others internally and externally, including senior management

Customer Support & Collaboration (Primary Focus):

• Act as the on-site R&D representative, providing expert-level support for PDC tools including Navigation, TPT, Scan, Detection, Algorithms, and Electron Optics.
• Resolve customer tool issues in short loops to maintain optimal fab automation and flow.
• Perform fault isolation tests and collect data for unresolved issues, ensuring clear problem statements and escalation paths.
• Lead customer-facing technical discussions, presentations, and issue resolution.
• Build strong collaborative relationships with customer teams to identify high-value problems and improvement opportunities.

R&D and System Engineering (Secondary Focus):

• Support new product development by collecting and analyzing fab data in collaboration with PDC engineers across disciplines.
• Ensure subsystem designs meet Market Requirement Specifications (MRS) through close coordination with marketing and project management.
• Lead architecture brainstorming sessions and guide systems engineering processes.
• Conduct detailed engineering analyses and evaluate alternative design approaches.
• Support system integration, testing, and reliability validation during product development.
• Contribute to cross-disciplinary projects involving electrical, mechanical, physics, algorithmic, and software design.

Qualifications:

• Bachelor’s or Master’s degree in Physics, Electrical Engineering, or related field.
• 2 years of experience in semiconductor equipment or process engineering is a plus.
• Strong understanding of system-level design and operation of semiconductor tools.
• Proficiency in MATLAB or Python for data analysis and engineering tasks.
• Proven ability to conduct failure analysis using Design of Experiments (DOE).
• Excellent communication skills in English, both written and verbal.
• Ability to work independently on-site and collaborate effectively with remote teams.