The Applied Global Services (AGS) revenue operation team is a global organization supporting service contract forecasting, quoting, booking and billing activities.
The team supports all commercial related activities including, but not limited to, deal structuring, contract creation, pricing, review and approval for offers, contract management and providing support to field sales for quoting purposes. Ensures deals are structured and processed efficiently and align to company policies. Reviews, interprets and confirms contract terms and conditions; works closely with finance and legal teams to ensure all contracts are accurate. Verifies compliance with internal policies (and external regulations). Responsible for the handling of day-to-day queries from groups including, sales, sales development, account management, Field Service Operation, Service Business Unit, Pricing and Finance teams using quoting tools and/or CRM system. May support sales enablement group. Resolves problems through research, consulting with internal support teams, to identify the appropriate tools for success. Plans and implements projects that support the AGS (Applied Global Services) organization.
This is an individual contributor role.
KEY RESPONSIBILITIES:
Service contract opportunity creation and forecast maintenance
Service contract quote creation, audit compliant CBD (Clean Booking Checklist) completion, and contract booking
Contract maintenance (ex. amending contracts for scope changes, executing idling requests, adjusting for changes in tool start/end dates, etc.)
Support billing for booked contracts
Develop knowledge and understanding of service product offerings
Support of Internal & External Audit with provision of required documentation
Support projects through regional testing, attend workshops, assist in writing documentation
TECHNICAL SKILLS:
Proficiency in MS Office, specifically Excel including a working knowledge of pivot tables.
Strong communication skills, proficient in written and oral English
Attention to detail, ability to achieve thoroughness and accuracy
Analytic skills, knowledge of Tableau is desirable
Knowledge of SAP is desirable
Understanding of legal contracts, basic legal terminology is desirable