Lemonade CX Specialist Dutch Market 

Netherlands, North Holland, Amsterdam 

927587877

Provide surprisingly delightful experiences to our customers through all our channels (email, phone, etc.)

Work with management to help shape processes unique to our Dutch market and surface critical customer feedback

Advocate for customers and liaise with our product and engineering team to maintain a high level of service

Dutch native language skills and proficient in English (German is a plus)

Strong phone and creative writing skills

Helpful personality

Acts with empathy, patience, and has an overall positive approach

Efficient and loves to get shit done

Tech-savvy

Loads of attention to detail

Experience working with helpdesk tools (i.e. Zendesk)

At least 2 years of prior work experience, or a college degree

Customer experience at a tech start-up is a plus