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Limitless High-tech career opportunities - Expoint

Lemonade CX Specialist Dutch Market 
Netherlands, North Holland, Amsterdam 
927587877

25.08.2024
What you’ll do
  • Provide surprisingly delightful experiences to our customers through all our channels (email, phone, etc.)

  • Work with management to help shape processes unique to our Dutch market and surface critical customer feedback

  • Advocate for customers and liaise with our product and engineering team to maintain a high level of service

What you’ll need
  • Dutch native language skills and proficient in English (German is a plus)

  • Strong phone and creative writing skills

  • Helpful personality

  • Acts with empathy, patience, and has an overall positive approach

  • Efficient and loves to get shit done

  • Tech-savvy

  • Loads of attention to detail

  • Experience working with helpdesk tools (i.e. Zendesk)

  • At least 2 years of prior work experience, or a college degree

  • Customer experience at a tech start-up is a plus