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What will you do:
Provide technical support to Red Hat's enterprise customers mainly for Red Hat OpenStack Platform, via web portal, phone, and chat.
Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues.
Collaborate with in-house engineers and developers to develop creative solutions for our customers, including deployment changes, bug fixes, and product improvements.
Share your knowledge gained from troubleshooting issues by contributing to the global Red Hat knowledge management system; present troubleshooting instructions and solutions to other engineers.
What will you bring:
Fundamental understanding of Red Hat OpenStack Platform architecture and administration; experience managing OpenStack components.
Linux or UNIX system administration experience.
Technical knowledge and professional experience with Linux and networking.
Advanced troubleshooting and debugging skills; passion for problem-solving and investigation.
Demonstrated premium customer service experience or prior technical support experience; desire to go above and beyond in assisting customers.
Ability to manage and grow existing enterprise customer and partner relationships by delivering high-quality support.
The following are considered a plus:
Knowledge of virtualization, libvirt, and QEMU or KVM
Red Hat Ceph Storage or data storage in the cloud experience
Knowledge of Kubernetes, or Docker, or other container-related technologies
Scripting or programming experience in languages like Bash or Python
Knowledge of configuration-management software like Red Hat Ansible Automation Platform or Puppet
Software-defined networking (SDN), network functions virtualization (NFV), and cloud networking experience
Professional experience within the telco industry
Ensure that customers get the maximum value from and easily use our solutions and subscriptions.
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