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Red hat Technical Support Engineer-Openstack 
India, Maharashtra, Pune 
877945847

01.09.2024

What you will do

  • Ensure customers get the maximum value from our solutions and use them easily

  • Provide issue resolution to strategic customers over various support channels

  • Develop solutions for our customers while understanding their business needs

  • Exceed customer expectations by providing outstanding customer service

  • Keep our customers updated and ensure they are satisfied with our support

  • Collaborate with other engineers to develop creative solutions for our customers

  • Share your knowledge in the global Red Hat knowledge management system; present troubleshooting instructions and solutions to other engineers within the domain

  • Manage customer cases and maintain clear and concise case documentation

  • Participate case review conference call with customers when needed

What you will bring

  • 5+ years of Linux or UNIX system administration experience

  • Bachelor’s degree or equivalent experience within the enterprise IT sector

  • Technical knowledge and experience of the Linux kernel and networking

  • Fundamental understanding of the OpenStack architecture and administration experience across all working components

  • Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation

  • Demonstrated customer service experience or prior technical support experience; willingness to go above and beyond in assisting customers

  • Ability to manage and grow existing enterprise customer and partner relationships by delivering high-quality support

  • Red Hat certification like Red Hat Certified System Administrator (RHCSA) in Red Hat OpenStack, or Red Hat Certified Engineer (RHCE), or willingness to pursue certificate within first 90 days

  • Ability to deal with rapid change and limited structure

  • Proven ability and willingness to learn new open source technologies

  • Excellent written and verbal English communication skills

The following are considered a plus:

  • Previous experience with Ceph or Gluster storage

  • Relevant industry experience with software defined networking (SDN), network function virtualization (NFV), and cloud networking

  • Professional experience with the telco industry

  • Scripting or programming experience in languages like Bash, C, or Python