Red hat Technical Support Engineer-Openstack 

India 

297237414

What you will do

• Ensure customers get the maximum value from our solutions and use them easily

• Provide issue resolution to strategic customers over various support channels

• Develop solutions for our customers while understanding their business needs

• Exceed customer expectations by providing outstanding customer service

• Keep our customers updated and ensure they are satisfied with our support

• Collaborate with other engineers to develop creative solutions for our customers

• Share your knowledge in the global Red Hat knowledge management system; present troubleshooting instructions and solutions to other engineers within the domain

• Manage customer cases and maintain clear and concise case documentation

• Participate case review conference call with customers when needed

What you will bring

• 5+ years of Linux or UNIX system administration experience

• Bachelor’s degree or equivalent experience within the enterprise IT sector

• Technical knowledge and experience of the Linux kernel and networking

• Fundamental understanding of the OpenStack architecture and administration experience across all working components

• Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation

• Demonstrated customer service experience or prior technical support experience; willingness to go above and beyond in assisting customers

• Ability to manage and grow existing enterprise customer and partner relationships by delivering high-quality support

• Red Hat certification like Red Hat Certified System Administrator (RHCSA) in Red Hat OpenStack, or Red Hat Certified Engineer (RHCE), or willingness to pursue certificate within first 90 days

• Ability to deal with rapid change and limited structure

• Proven ability and willingness to learn new open source technologies

• Excellent written and verbal English communication skills

The following are considered a plus:

• Previous experience with Ceph or Gluster storage

• Relevant industry experience with software defined networking (SDN), network function virtualization (NFV), and cloud networking

• Professional experience with the telco industry

• Scripting or programming experience in languages like Bash, C, or Python