Red hat Technical Support Engineer - OpenStack 

New Zealand, Auckland, Auckland 

100414744

What you will do

• Provide technical support to Red Hat's enterprise customers mainly for Red Hat OpenStack platform, via web portal, phone, and chat

• Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues

• Maintain a commitment to providing a premium experience for Red Hat's customers

• Consult and develop relationships with in house engineers and developers to promote creative solutions and improve customer satisfaction

• Commitment to maintain the Red Hat Service Level Agreement with their Customer

What you will bring

• Contribute to the global Red Hat knowledge database while working on customer issues

• Bachelor's or higher degree in a technical field, preferably in engineering or computer science

• Excellent written and verbal communication skills in English

• Ability to communicate clearly and concisely to customers with various levels of technical experience

• 2+ years experience with Unix/Linux system administration along with strong networking knowledge.

• Proven Experience with any Virtualization technology.

• Proven experience with Linux/Unix operating system installation, configuration, upgrades, and maintenance

The following are considered a plus:

• Experience with Red Hat OpenStack/Virtualization installation, configuration, upgrades, and maintenance

• Red Hat Certification

• Other Vendor Virtualization certification

• Python programming experience and Upstream involvement in open source projects and patches submitted for upstream inclusion

• Excellent troubleshooting skills; passion for problem-solving and open source technology