המקום בו המומחים והחברות הטובות ביותר נפגשים
What you will do
Ensure customers get the maximum value from our solutions and use them easily
Provide issue resolution to strategic customers over various support channels
Develop solutions for our customers while understanding their business needs
Exceed customer expectations by providing outstanding customer service
Keep our customers updated and ensure they are satisfied with our support
Collaborate with other engineers to develop creative solutions for our customers
Share your knowledge in the global Red Hat knowledge management system; present troubleshooting instructions and solutions to other engineers within the domain
Manage customer cases and maintain clear and concise case documentation
Participate case review conference call with customers when needed
What you will bring
5+ years of Linux or UNIX system administration experience
Bachelor’s degree or equivalent experience within the enterprise IT sector
Technical knowledge and experience of the Linux kernel and networking
Fundamental understanding of the OpenStack architecture and administration experience across all working components
Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation
Demonstrated customer service experience or prior technical support experience; willingness to go above and beyond in assisting customers
Ability to manage and grow existing enterprise customer and partner relationships by delivering high-quality support
Red Hat certification like Red Hat Certified System Administrator (RHCSA) in Red Hat OpenStack, or Red Hat Certified Engineer (RHCE), or willingness to pursue certificate within first 90 days
Ability to deal with rapid change and limited structure
Proven ability and willingness to learn new open source technologies
Excellent written and verbal English communication skills
The following are considered a plus:
Previous experience with Ceph or Gluster storage
Relevant industry experience with software defined networking (SDN), network function virtualization (NFV), and cloud networking
Professional experience with the telco industry
Scripting or programming experience in languages like Bash, C, or Python
משרות נוספות שיכולות לעניין אותך