Red hat Technical Support Engineer - Openstack 

Spain 

914986738

What will you do:

• Provide technical support to Red Hat's enterprise customers mainly for Red Hat OpenStack Platform, via web portal, phone, and chat.

• Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues.

• Collaborate with in-house engineers and developers to develop creative solutions for our customers, including deployment changes, bug fixes, and product improvements.

• Share your knowledge gained from troubleshooting issues by contributing to the global Red Hat knowledge management system; present troubleshooting instructions and solutions to other engineers.

What will you bring:

• Fundamental understanding of Red Hat OpenStack Platform architecture and administration; experience managing OpenStack components.

• Linux or UNIX system administration experience.

• Technical knowledge and professional experience with Linux and networking.

• Advanced troubleshooting and debugging skills; passion for problem-solving and investigation.

• Demonstrated premium customer service experience or prior technical support experience; desire to go above and beyond in assisting customers.

• Ability to manage and grow existing enterprise customer and partner relationships by delivering high-quality support.

• The following are considered a plus:

• Knowledge of virtualization, libvirt, and QEMU or KVM

• Red Hat Ceph Storage or data storage in the cloud experience

• Knowledge of Kubernetes, or Docker, or other container-related technologies

• Scripting or programming experience in languages like Bash or Python

• Knowledge of configuration-management software like Red Hat Ansible Automation Platform or Puppet

• Software-defined networking (SDN), network functions virtualization (NFV), and cloud networking experience

• Professional experience within the telco industry

• Ensure that customers get the maximum value from and easily use our solutions and subscriptions.