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Red hat Technical Support Engineer - OpenStack 
New Zealand 
129276749

03.07.2024

What you will do

  • Provide technical support to Red Hat's enterprise customers mainly for Red Hat OpenStack platform, via web portal, phone, and chat

  • Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues

  • Maintain a commitment to providing a premium experience for Red Hat's customers

  • Consult and develop relationships with in house engineers and developers to promote creative solutions and improve customer satisfaction

  • Commitment to maintain the Red Hat Service Level Agreement with their Customer

What you will bring

  • Contribute to the global Red Hat knowledge database while working on customer issues

  • Bachelor's or higher degree in a technical field, preferably in engineering or computer science

  • Excellent written and verbal communication skills in English

  • Ability to communicate clearly and concisely to customers with various levels of technical experience

  • 2+ years experience with Unix/Linux system administration along with strong networking knowledge.

  • Proven Experience with any Virtualization technology.

  • Proven experience with Linux/Unix operating system installation, configuration, upgrades, and maintenance

The following are considered a plus:

  • Experience with Red Hat OpenStack/Virtualization installation, configuration, upgrades, and maintenance

  • Red Hat Certification

  • Other Vendor Virtualization certification

  • Python programming experience and Upstream involvement in open source projects and patches submitted for upstream inclusion

  • Excellent troubleshooting skills; passion for problem-solving and open source technology