מציאת משרת הייטק בחברות הטובות ביותר מעולם לא הייתה קלה יותר
What you will do
Provide technical support to Red Hat's enterprise customers mainly for Red Hat OpenStack platform, via web portal, phone, and chat
Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues
Maintain a commitment to providing a premium experience for Red Hat's customers
Consult and develop relationships with in house engineers and developers to promote creative solutions and improve customer satisfaction
Commitment to maintain the Red Hat Service Level Agreement with their Customer
What you will bring
Contribute to the global Red Hat knowledge database while working on customer issues
Bachelor's or higher degree in a technical field, preferably in engineering or computer science
Excellent written and verbal communication skills in English
Ability to communicate clearly and concisely to customers with various levels of technical experience
2+ years experience with Unix/Linux system administration along with strong networking knowledge.
Proven Experience with any Virtualization technology.
Proven experience with Linux/Unix operating system installation, configuration, upgrades, and maintenance
The following are considered a plus:
Experience with Red Hat OpenStack/Virtualization installation, configuration, upgrades, and maintenance
Red Hat Certification
Other Vendor Virtualization certification
Python programming experience and Upstream involvement in open source projects and patches submitted for upstream inclusion
Excellent troubleshooting skills; passion for problem-solving and open source technology
משרות נוספות שיכולות לעניין אותך