Job responsibilities
- Demonstrate flexibility and willingness to perform a variety of duties based on the evolving needs of the onboarding landscape.
- Advocate for the employee experience by championing user-centered design principles and best practices.
- Develop and implement metrics and feedback mechanisms.
- Collaborate closely with cross-functional teams including Global Technology, CAO functions (e.g., Global Real Estate) and HR.
- Partner with content creators to develop clear, concise and engaging onboarding content.
- Compile and articulate clear messages for reports and executive-level presentations.
Required qualifications, capabilities and skills
- 5+ years of experience in strategic or design related roles in a fast-paced, global, corporate environment.
- Strong proficiency in designing experiences and various methodologies/practices/tools (e.g., service blueprints, storyboards, research techniques, prototyping).
- Demonstrated ability to flex between strategic and tactical thinking for varying audiences.
- Proven ability to engage in systems thinking, with the ability to develop and implement frontstage and backstage experiences.
- Ability to compile and analyze data from different sources to inform a holistic narrative.
- Excellent verbal and written communication, with the ability to listen, question, and articulate complex issues concisely.
- Expert Knowledge of PowerPoint and Excel.
Preferred qualifications, capabilities and skills
- Experience with Figma helpful, but not required.