JPMorgan New Hire Acclimation Vice President Firmwide Onboarding 

United States, Texas, Plano 

915119662

The role will be in Plano. Travel may be required.

Job Responsibilities

• Drive the end-to-end design, development, and delivery of key experiences within the acclimation journey pod book of work.
• Partner with colleagues across the organization in order to ensure design and delivery of a cohesive set experiences has customer experience at the forefront
• Establish and manage a change forum between onboarding and location leaders to drive and implement new hire experiences+
• Analyze customer journey data, feedback and metrics to identify areas of opportunity for further experience uplift
• Manage the monthly reporting and senior stakeholder updates for key meetings (such as Monthly Business Reviews, Product Updates)

Required qualifications, capabilities, and skills

• 7+ years of product/journey and/or strategy experience in a fast paced corporate environment
• Customer obsessed
• Ability to build and maintain strong, productive relationships with a broad breath of partners across the organization in order to drive change
• Exceptional verbal, written and presentation skills
• Proficient data analysis skills (quantitative and qualitative) and ability to identify themes/trends
• Team-oriented, actively participating to foster a positive work environment with peers
• Ability to deliver results accurately, quickly, and efficiently while adapting to shifting priorities
• Ability to solve problems creatively and effectively
• Strong work ethic, self-starter who is creative with a ‘can-do’ attitude
• Must be proficient in MS Excel, PowerPoint and other Office applications - ability to build senior level presentations and materials