Job responsibilities
- Develops a product strategy and product vision that delivers value to customers
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
- Partner with broader Onboarding products to be able to have visibility on timelines, highlight key dependencies, monitor blockers, and liaise with key stakeholders and functional partners.
- Prepare and share timely, compelling, fact-based analysis that explain the business “story” behind the product roadmap and delivered features.
- Be a coach and mentor to the broader Acclimation team on product best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives.
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Expertise driving business efficiencies through workflows and automation, preferably with ServiceNow.
- Experience in analytical reasoning, applying critical thinking and problem-solving techniques to break down business, technical, and operational objectives.
- Team-oriented, actively participating to foster a positive work environment with peers.
- Ability to deliver results accurately, quickly, and efficiently while adapting to shifting priorities.
- Ability to solve problems creatively and effectively.
- Strong work ethic, self-starter who is creative with a ‘can-do’ attitude.
Preferred qualifications, capabilities, and skills
- Demonstrated prior experience working in a highly matrixed, complex organization