JPMorgan Employee Experience Associate Firmwide Onboarding 

United States, New Jersey, Jersey City 

343984958

As a member of the Firmwide Onboarding Organization, you will play a pivotal role in shaping the experience of new employees as they join our organization. At the Associate level, apply your growing knowledge of design, systems architecture, and journey mapping to create innovative solutions within a collaborative environment. With guidance from senior leads, you will contribute to identifying gaps, solving complex problems, and making informed recommendations to enhance the Onboarding Experience.

As a team, we will target data-driven areas of opportunity to:

1. Deeply understand the current state and deliver visualizations (e.g., storyboards, service blueprints) that contextualize the existing landscape and highlight areas of opportunity
2. Design an ideal future state, focusing on simple, intuitive, and seamless experiences
3. Prototype and test various ideas with users
4. Build and deliver the future state experience
5. Continuously measure and improve our onboarding experiences

Job responsibilities

To successfully deliver on these future state experiences, you will need to:

• Demonstrate flexibility and willingness to perform a variety of duties based on the evolving needs of the onboarding landscape
• Advocate for the employee experience by championing user-centered design principles and best practices
• Contribute to the implementation of metrics and feedback mechanisms
• Collaborate closely with cross-functional teams including Global Technology, CAO functions (e.g., Global Real Estate) and HR
• Partner with content creators to develop clear, concise and engaging onboarding content
• Compile and articulate clear messages for reports and executive-level presentations

Required qualifications, capabilities and skills

• The ideal candidate has 2+ years of experience in strategic or service design related roles in a fast-paced corporate environment.
• Prior experience in utilizing various design methodologies/practices/tools (e.g., service blueprints, storyboards, research techniques, prototyping)
• Proven ability to engage in systems thinking, with the ability to develop and implement frontstage and backstage experiences
• Ability to compile and analyze data from different sources
• Excellent verbal and written communication skills
• Strong time management and organizational skills with attention to detail and accuracy
• Proficient knowledge of PowerPoint and Excel

Preferred qualifications, capabilities and skills

• Experience with Figma helpful, but not required