SAP SAP SuccessFactors HCM iXp Intern -Technical Support 

Brazil, Pará, Itaituba 

343898233

Bring out your best

1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.

2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.

3. Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

São Leopoldo

Expected start date August, 2024

· Deliver a support service by performing a root cause analysis, troubleshooting and resolving support incidents reported by global customers

· Report bugs to Development Support department

· Create and share technical knowledge with colleagues and customers

· Monitor critical support incidents

· Ensure SLAs adherence and 24x7 support

· Participate in local or global projects

· Maintain high Customer Satisfaction in all customer interactions

What you bring:

We’re looking for someone who takes initiative, perseveres, and stay curious.

You like to work on meaningful innovative projects and are energized by lifelong learning.

· Fluent English (oral and written) that can be in contact with customers and colleagues globally via email, system and phone.

· Strong customer focus and communication skills (oral/written).

· Team player and contributes for a great environment.

· Preferred Technical Knowledge:

o Understanding of the HTTP protocol communication (POST, PUT, GET, etc)

o Familiarized with Web Services communication protocols (JSON, XML, WSDL, SOAP, etc)

o Familiarized with Cloud Computing environments (API, SaaS, SAML)