SAP SAP iXp Intern - SuccessFactors Cloud Support 

Brazil, Pará, Itaituba 

354858050

Three reasons to intern at SAP

1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
3. Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

What you’ll do:São Leopoldo, RS

What you’ll do:

• Analyze and resolve reported incidents by means of knowledge databases and/or verifying customizing entries or hardware parameters
• Root Cause Analysis of reported incidents
• Create knowledge documentation, perform knowledge sharing, moderate forums, etc.
• Participation in global projects around support processes, infrastructure requirements and quality assurance
• Report errors to Development
• Provide consulting for customers on procedural issues and queries
• Monitor and enable SLA fulfillment via queue monitoring.

Who you are:

We’re looking for someone who can challenge the status quo and likes to stay curious.

• You enjoy working on meaningful projects and are energized by lifelong learning.
• Good written and verbal communication skills;
• Good presentation skills;
• Undergraduate students in IT/Computer Science, Business or related areas (from the 2nd semester or later or to be graduated in approximately 24 months);
• Proficiency with PCs and desktop softwareKnowledge with Business Processes would be a benefit;
• Bias for action and initiative;
• Problem solving/analytical skills;
• Systematical, communicative and creative focus;
• Flexible approach working in teams as well as environment;
• Advanced English, Spanish is an advantage.