Jobs in Brazil

The Difference You Will Make:

As a member of the network infra team, you will be working with talented engineers on cutting edge technologies of cloud native network stack from Layer3 - Layer7. You will contribute to the key infrastructure components that connect all Airbnb users and services across the globe. You will have the chance to define and influence large infrastructure initiatives such as global traffic load balancing and disaster recovery, next-gen service mesh, cross-region gateways and edge security etc.

A Typical Day:

• Work with open source communities (e.g. istio) to build the next generation service mesh for all Airbnb back-end services;
• Build the cross-region gateways and load balancers for global Airbnb services;
• Work with external partners and internal engineering and security teams to deliver edge security systems that protect Airbnb services;
• Design the multi-region network architecture on public clouds, and build software and operation tools to manage Airbnb’s production network;
• Work with product and engineering teams to optimize the network performance for Airbnb services;

Your Expertise:

• FLUENCY IN ENGLISH REQUIRED
• 5+ years of relevant software development industry experience in a fast paced, high growth tech environment.
• Expertise with virtual network architecture on public cloud providers (e.g. AWS, GCP, Azure) and their network service offerings (e.g., VPC, Security Group, PrivateLink and related products.).
• Experience running large scale networking systems and software (e.g. Edge proxies, DNS, CDN, network gateways), experience working with istio, Envoy is a plus.
• You are a full-cycle developer: strong ownership and experience building and operating high-scale, distributed systems across the full software life cycle.
• You have excellent communication skills and the ability to work well within a team and with teams across the engineering teams.
• You are a strong problem solver and have led a team that is on-call for production infrastructure before.
• You are passionate about efficiency, availability, technical quality and system quality.

Airbnb Cloud Infrastructure in the Media:

• Zero-downtime Istio upgrades across thousands of pods/VMs – - 2025
• KubeCon+CloudNativeCon 2024, , Edie Yang, .
• KubeCon+CloudNativeCon 2024, , Jingming Guo
• The Airbnb Tech Blog 2023, , Ying Zhu
• KubeCon+CloudNativeCon 2022, , Kevin Leimkuhler, Doug Jordan.
• -2022
• KubeCon+CloudNativeCon 2021, . Weibo He, Stephan Chan.
• -2021
• - 2021
• - 2020
• - 2019
• - 2020
• - 2020
• - 2020

Offices: Brazil

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Escalation Leadership
  • Ownership for driving progress and resolution of customers' critical issues
  • Drive clear intake, scope, priority, exit criteria and end to end process to achieve streamlined escalation resolution
  • Drive global consistency across portfolio and customers
  • Maintain and improve procedures for customer and field personnel for escalation handling
  • Handle direct customer leadership and technical audiences as appropriate
• Expedite Resolution
  • Engage and lead cross-functional and geographically dispersed teams in the development and execution of action plans to address critical situations
  • Strong ability to influence and be effective at assigning tasks and responsibilities to successfully achieve all key objectives of the critical account and issues
  • Clear accountability on relevant owners on driving to target service-level Objectives(SLO) and intermediate milestones leading up to it
  • Interlock with Executive Sponsors to help resolve roadblocks in a timely manner
• Communication and Reporting
  • Effectively communicate critical issue status to executive staff, sales, support, product teams and other invested parties
  • Effective use of dashboards and keen understanding of how to use data to help deliver the outcomes needed and track progress towards SLO
  • Set clear customer expectations and ensure timely updates on troubleshooting and resolution action plans for internal and customer facing communications
• Risk Management
  • Make informed decisions on elevating urgency and apply relevant focus to solve for a situation with right governance, guardrails and reviews in place
  • A “whatever it takes” customer-first attitude and a willingness to go the extra mile to foster customer success
  • Demonstrate strong judgment in risk management and problem mitigation, as well as making timely decisions from both business and technical perspectives
• Retrospective and Preventive Measures
  • Retrospectives and PostMortem to help improve the process/system/product
  • Identify systemic and pervasive issues related to products and/or processes and drive actions to prevent future problems
  • Recognitions and reporting on problem areas which will give insight to the magnitude of the issue through the amount of cases or number of customers impacted or related to these areas
  • Understanding of techniques to predict risks using data and AI models and systematic approach to address
  • Co-create and pilot proactive programs to reduce likelihood of customer and field escalations

Your Experience

• Fully fluent in Portuguese, English, and Spanish both written and verbal
• Customer Experience
  • 10+ years of customer-facing sales and/or service delivery roles
  • Past experience as Escalations Engineer/Manager, Technical Account Management, Engineering Management, Customer Support Management, or similar roles desired
  • Customer centric attitude and focus on providing best-in-class service for customers and collaborators
• Program/Project management
  • Manage critical issues in a cross-functional environment that includes working with support, customer success, professional services, sales, customers, and partners to resolve complex and critical issues
  • Ability to multitask and prioritize with a goal of driving issues to closure on behalf of the customer
  • Familiarity with tools like Salesforce, Asana, Tableau, JIRA and experience in running and operating with the SLA/SLO/Milestones paradigm and clarity on what success and corresponding metrics looks like
• Collaboration and Influence
  • Strong capacity for Influencing, negotiating, and delegating efforts
  • Ability to work in a fast-paced, challenging environment with global customers
• Leadership and communication skills
  • Experience in being able to effectively lead and motivate a team of cross functional professionals
  • Expertise in communicating complex topics in a clear and concise manner to different tiers of audiences(highly technical, less technical, executives, practitioners)
• Technical skills
  • Experience with Networking/Security Products
  • Knowledge of LAN/WAN technologies, encompassing general routing/switching/security for both branch and data center architectures
• Ownership for driving progress and resolution of customers' critical issues
• Engage and lead cross-functional and geographically dispersed teams in the development and execution of action plans to address critical situations
• Effectively communicate critical issue status to executive staff, sales teams, and other invested parties
• Creative thinking, adaptability, and versatility
• Demonstrate strong judgment in risk management and problem mitigation, as well as making timely decisions from both business and technical perspectives
• Strong ability to influence and effective at assigning tasks and responsibilities to successfully achieve all key objectives of the critical account
• Identify systemic and pervasive issues related to products and/or processes and drive actions to prevent future issues

All your information will be kept confidential according to EEO guidelines.

A Typical Day:

• Collaborate with the Reliability Experience, Incident Management, Observability, and Resiliency teams to design and develop high quality UX.
• Be an active contributor to your projects by creating high quality, tested pull requests and reviewing other’s designs and code.
• Build appropriate tests to ensure the reliability and performance of the software you create.
• Create and present your own design, product, and architecture documents and provide feedback on others.
• Stay up-to-date with the latest industry trends, technologies, and best practices in Web development and performance engineering, particularly in the Reliability and Observability space.
• Do all this in an opinionated fashion, with humility and curiosity, as we are our own product managers.

Your Expertise:

• 5+ years of industry engineering experience
• Experience building internal infrastructure UX, particularly in Data or Observability spaces (Prometheus is a plus)
• Expertise in visualization of large amounts of data in a clean, concise fashion
• Strong collaboration with colleagues across multiple timezones
• Fluency in HTML, CSS, Typescript, React and related web technologies
• Experience with modern JavaScript libraries and tooling (e.g. React, npm, webpack...)
• Experience with is preferred but not required
• Experience with Grafana and similar solutions is preferred but not required
• Deep experience of understanding and solving engineering productivity pain points
• Solid engineering and coding skills. Demonstrated knowledge of practical data structures and asynchronous programming
• Strong communication and organizational skills
• Ability to work in areas outside of your usual comfort zone and show motivation for personal growth without a dedicated product manager
• Fluency in English (reading, writing, and speaking) is essential.

Offices: São Paulo, Brazil

Your Impact

• Customer escalation management, triage, prioritize issues, negotiate customer priorities, and manage expectations
• Develop strong relationships with our sales team, customers, partners and internal teams (TAC, Product Management, Engineering)
• Build and lead a team of Customer Success Engineers
• Drive performance metrics - CSAT, renewal rate, upsell/cross-sell identification, reference-ability, adoption, consumption, and customer engagement
• Ensure customers are maximizing their return on investment by implementing and operationalizing Palo Alto Networks solutions to achieve their objectives
• Assist customers in implementing custom integrations and workflows into their SOC
• Directly support customer requests, coordinate, and prioritize timely resolutions
• Develop a comprehensive understanding of business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs
• Serve as a customer advocate in influencing product roadmap and improvements
• Ensure that engineers have the resources and processes necessary to confirm success and sustained performance through release cycles
• Deliver guidance and direction to the team supporting goals and objectives, maximize engineer opportunity to exceed targets
• Directly provide appropriate technical and soft skills training along with mentoring
• Ensure that consistent and standard onboarding training programs are used and delivered effectively
• Set team and individual goals in-line with overall organizational goals

Your Experience

• 8+ years of experience in Customer Success Engineering, Services Delivery, Professional Services, or Consulting
• 3+ years of experience in people management role
• Strong consulting and project management skills, with shown results working as a trusted advisor to drive business value for customers, including the ability to work well with client teams at different levels of technical and non-technical depth
• Technical experience in networking or cyber security Industries
• Public cloud experience is a plus
• Consistent success working with customer escalations - assessing and communicating customer expectations and negotiating resolutions
• Must be able to travel up to 30%

All your information will be kept confidential according to EEO guidelines.

The Difference You Will Make:

• Be a leader in Airbnb leveraging AI to redefine and accelerate Quality Engineering.
• As a Staff Automation Engineer, you will help us meet this challenge by driving the strategy towards comprehensive automation coverage for features and releases. You will work directly with the product engineering team to develop and maintain our test tools, write and test product code, participate in design reviews to architect testable systems, and guide designs and code to enhance modularity and testability.
• You are eager to understand complex systems top to bottom and thrive working across technologies and codebases. In addition, you excel at working through ambiguity, concept validation, and implementing best-in-class solutions.
• As a global company, our mission is to develop and maintain the necessary quality engineering processes that scale to meet the needs of both our external customers and internal teams. We strive to ensure that our product and support workflows deliver a seamless experience for guests, hosts, and support agents.

A Typical Day:

• Leverage AI and tooling to lead the implementation of a test automation strategy, covering the entire testing pyramid (unit, service, integration, and end-to-end testing) to verify feature functionality for customer use cases.
• Lead building, maintaining, and effective utilization of automated tests, collaborating closely with engineering teams to ensure robust test coverage for features and releases, and actively participating in the continuous improvement of testing processes.
• Contribute to improving existing automation frameworks to support new functionalities and optimize quality and efficiency.
• Collaborate with CI/CD team to integrate automated testing into CI/CD pipelines, ensuring thorough test coverage at every stage of development.
• Demonstrate excellent troubleshooting abilities, isolate issues, and verify bug fixes. Debug issues found during testing and after release.
• Be a player of our high-performance team to ensure code quality, commitment to craft and operational excellence
• Drive collaboration with cross-functional teams, including product management, development, and other QE teams, in a fast-paced environment with short release cycles.

Your Expertise:

• 9+ years of industry experience in software testing and automation
• Demonstrable knowledge in at least one programming language (e.g., Kotlin, Java) and strong scripting skills
• Strong knowledge of test automation methodologies, tools, and frameworks
• Strong hands-on experience with automation frameworks (e.g., Espresso)
• Experience integrating automated tests into CI/CD pipelines (e.g., Buildkite, Spinnaker, Jenkins) and version control systems (Git)
• Excellent communication skills towards facilitating interactions with cross-functional teams
• Expertise developing solutions to ambiguous problems, and integrations across multiple teams with significant impact
• Bachelor’s degree in computer science/engineering or equivalent
• Fluency in English (reading, writing, and speaking) is essential.

Offices: São Paulo, Brazil

A Typical Day:

Overall:

• Act as the primary bridge between the local Airbnb team and the Brazil Host Community, coordinating and prioritizing cross functional activities that entail community action.
• Lead Community growth, engagement and impact projects and initiatives from planning to delivery. This includes developing project plans, collaborating with cross-functional teams, coordinating multiple stakeholders, identifying project risks and crafting mitigation plans.
• Develop and execute local Community Programs with clear communication, efficient resource usage, and a deep focus on overall project execution.

Community Growth:

• Recruit, onboard, and manage new Community Leaders and launch Host Clubs
• Growing Host representation in Host Clubs
• Testing new methods for connecting Hosts across Brazil

Community Engagement:

• Design effective initiatives and content strategies to drive Host engagement in Community programs and foster conversation
• Serve as the primary POC and coach for local Community Leaders: advising and coaching them, while also remediating and replacing inactive Leaders
• Support global Community Engagement Programming and evolve for local language and needs
• Educate Community Leaders on all significant product changes and cascading feedback on product and policy to the relevant internal stakeholders
• Organize and lead effective Community events, both online and in-person

Community Impact:

• Support the development, execution and scale of in-market pilots that leverage Community programs to better support Hosts, driving Host Success and accelerating business goals.
• Develop resources, engaging and high impact communications, and training materials for cross functional business partners.
• Work with relevant regional stakeholders to help them leverage and collaborate with the Host Community and help them identify and test new opportunities to do so.
• Influence regional prioritization, process improvement, and program feedback.
• Develop deep knowledge of your assigned geographic markets and become the go-to source for all Host Community information relating to local needs, trends and market dynamics for internal and external partners.
• Act as a go to for Community team with regards to local insights and feedback

Your Expertise:

• 8+ years of experience in Community Management - experience in Community events, online engagement, or distributed communities also helpful.
• Previous experience scaling communities while maintaining high engagement.
• Strong project management skills with experience leading programs and processes.
• Ability to approach Community through a strategic business lens and align Community goals with business goals.
• Entrepreneurial, solution oriented, growth mindset
• Highly autonomous and self-driven
• Strong verbal communication and interpersonal skills
• Effective cross functional partner with ability to influence through persuasion, negotiation, and consensus building
• Passion for Airbnb, our Hosts, and the mission of the company

Due to the nature of this position, the successful applicant will need to be based in Brazil to be able to conduct their work.

Offices: Brazil

The Difference You will Make:

As a Market Manager, you will oversee the overall Homes Supply health of key Airbnb markets in Spanish South America, ensuring a strong presence of high-quality listings. Your role is pivotal in expanding our host network, optimizing supply, and driving market growth.

A Typical Day:

• Build, manage, and grow partner relationships within your territory to exceed quarterly sales targets across 125+ Professional Host accounts.
• Conduct optimization calls and business reviews to strengthen partnerships, providing exceptional and timely support, including in-person meetings as needed.
• Develop strategies to manage and optimize thousands of professional hosts in your region effectively.
• Prospect and onboard new high-quality supply in your assigned geography.
• Educate clients on product updates and relay feedback to internal stakeholders.
• Leverage data to identify strategic growth opportunities, navigate operational complexities, and allocate resources efficiently.
• Foster innovation by implementing unique engagement projects using an entrepreneurial approach.
• Collaborate cross-functionally with product, communications, public policy, legal, tax, and customer support teams to drive long-term market success.
• Analyze local market trends to provide insights for internal and external stakeholders.
• Support technical partnerships to ensure a seamless experience for hosts and guests.
• Represent Airbnb in external meetings with professional hosts and at industry conferences, reinforcing the brand's presence.
• Contribute to host community programs to drive growth and engagement across the Airbnb community.

Your Expertise:

• 8+ years of experience in account management and partner support, with a proven ability to foster and grow business relationships.
• Proven success in managing a leads pipeline and a book of business, effectively nurturing and converting opportunities.
• Strong quantitative skills with the ability to interpret and apply data for day-to-day decision-making.
• Adaptability to work at both strategic and tactical levels, with a history of executing effectively in ambiguous environments.
• Cross-functional collaboration experience , ensuring alignment and success across teams.
• Excellent communication and presentation skills with the ability to engage clients via phone, email, and in-person.
• Self-starter with strong time management, prioritization, and organizational skills.
• CRM proficiency (Salesforce experience is a plus), with expertise in managing leads, opportunities, and core CRM objects.
• Fluency in Spanish, Portuguese and English — to operate effectively across South America's diverse markets.
• 4+ years of travel industry experience is a plus, showcasing sector-specific knowledge.
• 2+ years of tech industry experience is a plus, showcasing sector-specific knowledge.
• Willingness to travel regularly within your assigned territory and internationally (once every 4 to 6 weeks), based in São Paulo, Brazil.
• Passion for Airbnb, travel, and the sharing economy — being an Airbnb host is a plus — reflecting alignment with the company’s mission and culture.

Offices: Brazil