Tesla Delivery Operations Coordinator 

Netherlands, Overijssel 

13063434

Your responsibilities will include tracking last mile logistics, vehicle preparations, providing status updates, and driving operational efficiencies. Success in this position hinges on your ability to manage multiple tasks simultaneously while maintaining high levels of customer and employee interaction. Internal stakeholders can include: Service, logistics, Sales and central operations teams like registratio

• Vehicle Delivery Management: Oversee the entire delivery process, from vehicle arrival and preparation to final handover to customers.
• Vehicle Preparation Coordination: Manage all aspects of vehicle readiness, including inspection, yard management, washing, and preparation for delivery.
• Local Delivery Supervision: Lead and supervise local delivery operations, adjusting strategies based on delivery volume.
• Sales & Delivery Tasks: Coordinate day-to-day sales and delivery activities, including fleet management, team planning, and B2B events.
• Administrative Support: Provide administrative support to managers at the Tesla location.
• Delivery Sequencing: Ensure vehicles are prepared and delivery days are well-organized, addressing any pre-delivery issues promptly.
• Dispatch Management: Organize and oversee direct/home deliveries.
• Cross-Functional Collaboration: Work closely with Inside Sales & Delivery, Logistics, and Service teams to enhance operations.
• Customer Satisfaction: Handle escalations to ensure customer satisfaction and smooth delivery experiences.
• Revenue and Payment Support: Assist in tracking vehicle revenue recognition and final payment collection in coordination with Inside Sales & Delivery.
• Task and Team Management: Monitor task completion, team utilization, staffing plans, and training needs.
• Issue Tracking: Enter and track repair work or concerns through digital processes, ensuring timely completion.
• Process Improvement: Continuously seek ways to improve processes, tools, and training for the local team.
• Inventory Management: Take inventory and order necessary supplies.
• Additional Responsibilities: Perform other duties as assigned to meet business needs.

• Fluency in Dutch & English.
• Proven ability to build and maintain cross-functional relationships.
• Self-motivated, goal-oriented, and able to follow instructions.
• Technological proficiency with internal business systems and moderate MS Excel skills.
• Strong written and verbal communication skills.
• Initiative-driven, eager to learn, and creative thinker.
• Ability to thrive in a dynamic, fast-paced environment, multitask, and prioritize effectively.
• Excellent organizational and communication skills, both oral and written.
• Willingness to work flexible hours, including weekends and holidays.
• Strong organizational skills and ability to track tasks and deliverables.
• Solid understanding of business processes.
• Experience with vehicles is preferred.
• Passion for the transportation industry's evolution.
• Valid driver’s license and a safe driving record in the country of application.