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Tesla Enterprise Operations Coordinator Netherlands, North Holland, Amsterdam 24196999
13.08.2024
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What You’ll DoWhat You’ll Bring
- Work closely with your Supervisor and Account managers to achieve our LFM pipeline goals
- Conduct the daily pipeline management tasks including order accuracy audits, invoicing operations, delivery authorisations and automated email updates
- Maintain our B2B mailboxes
- Answer inbound communication coming from our leasing and corporate customers as well as brokers while meeting our response time SLAs
- Support with queries regarding Tesla For Business portal, Driver Management and Tesla App
- Ensure that all confirmed delivery appointments in the calendar are authorized by the leasing companies or brokers
- Overlook our invoicing automation and ensure final invoices are generated and shared with our customers in a timely manner, prior to delivery
- Ensure every vehicle is paid for within the agreed payment terms
- Work cross-functionally with Direct Operations, B2B Sales Team, Stores, Vehicle Collection Points, Funding Team, Payments and IT
- Identify system issues and report them to relevant teams or your Supervisor immediately
- Educate Tesla colleagues from customer-facing departments about B2B orders, their rules of engagement and vehicle delivery requirements
- Regularly collaborate with our Direct Operations Team to support clear expectation setting for drivers receiving vehicles via home delivery and to ensure that any changes requested by the leasing companies or brokers are applied to our home deliveries schedule
- Constantly rethink our ways of working with a strong focus on automation, process simplification and excellent customer service
- Advise the Account Managers on the trends and potential issues you may identify in their pipelines
- Strategic thinker, who is also able to act and think at both macro and micro levels of leadership
- Ability to deal with change and ambiguity, thriving in a fast-paced/ high-intensity environment
- Hands-on approach
- Excellent analytical and communication skills
- Relentless energy, and a strong drive for excellence
- Fluent in English and Dutch
- Passion for Tesla’s mission to accelerate the transition to sustainable transportation
- Be a self-starter and a team-player
- Take ownership and operate with first principles thinking
- Love to change the status quo and work well in high-pressure situations
- Be strategic and proactive
- Be self-aware, flexible and open-minded
- Possess a rare combination of mental agility, analytical thinking, hands-on problem solving, and a customer-service mindset
- Be an advocate for your customers and your colleagues
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