Samsung Sr Manager Retail Training Video Production 

United States, Arizona, Prescott 

955068963

Leadership and Planning:

• Lead and develop a team of retail instructional designers and a video/media associate to achieve goals on budget and schedule.
• Align training programs with retail GTM strategy, business objectives and brand strategies.
• Oversee annual budget planning, KPI monitoring, and company initiatives.
• Analyze end-to-end learning delivery processes and identify opportunities to standardize workflows and increase efficiency.
• Develop and maintain project plans, timelines, and risk mitigation strategies for training initiatives and process enhancements.
• Design and implement scalable training programs that blend onboarding, continuous education, certifications, and field-readiness across multiple channels and geography.
• Establish intake and prioritization processes for learning-related requests ensuring clear alignment with retail and learning goals.

Training Program Management:

• Oversee all indirect and direct retail field training programs.
• Build internal certifications and coaching programs to improve role effectiveness and reduce time-to-proficiency.
• Manage all learning, training content and video production for retail sales enablement platform.
• Responsible for providing the sales organization with the information, content, expertise, and tools to help field sales associates drive sell out.
• Responsible for planning and execution of training sessions, content and delivery for events and national meetings
• Manage all video and broadcasting schedules, requests, scripts, run of show and execution of pre-recorded, live to tape and live broadcasting needs.
• Own development and governance of content (playbooks, talk tracks, comparison charts, competitive intel, sales objections) in collaboration with cross-functional partners.

Video/Media Management:

• Oversee the Broadcasting, events and video production manager and team, fostering a collaborative, high-performance culture, with high quality timely results.
• Oversee the development and execution of strategies for scalable, high-quality video, event and broadcasting support.
• Responsible for team KPIs, identifying areas for improvement, and ensuring on-time delivery to customers.
• Assess training content requests, curating available video learning resources relevant to the requests/needs and/or creating a strategy that includes developing impactful dynamic training content in the appropriate timeline.

We are looking for:

• Creative : Design experience and the ability to create simulated learning in addition to other modalities.
• Collaborative: Ability to work closely with SMEs, gain business acumen, and understand what is needed to drive success promptly.
• Adaptable: Ability to switch gears due to the demand of the business to meet new deadlines.
• Thorough: Ability to condense content in a concise and understandable format for the audience.

Skills and Qualifications

• High school diploma or equivalent with 8+ years leading training/enablement teams, ideally in retail, mobile or service industry.
  • Bachelor's Degree in Education, Organizational Development, or related field preferred
• Understand models of design (ADDIE, SAM); virtual facilitation tools; content management systems; and learning management systems
• Expert proficiency with Adobe Creative Suite, Articulate Storyline 360, SCORM cloud, and Microsoft Office products, including Excel, Word, Outlook, and PowerPoint.
• Excellent written and verbal communication, stakeholder facilitation, and change management skills
• Prior experience will include developing and planning training videos. Line of sight to go-to-market and product training is a plus.
• Demonstrated experience working effectively with individuals, groups, and other organizational units to carry out the goals of a training function.
• Exposure and ability to speak to adult learning principles (Bloom’s Taxonomy, Experiential development and facilitation) is a plus
• Demonstrated ability to build graphics and rapid video development.
• Demonstrated ability to design and develop AR/VR content is also a plus.

Necessary skills and attributes

• Develop and maintain excellent working relationships with all appropriate levels within and outside the company, including Samsung management, co-workers, and customer representatives.
• Strategic thinker with the ability to balance big-picture planning with tactical execution.
• Demonstrate competency in both oral and written communication for internal and external personnel at all levels, especially in customer support product training program delivery areas of clients, prospects, and the company.
• Work independently and in a team environment to achieve personal and team goals and complete assignments within established time frames.
• Have a positive and creative mindset and be open to development from peers and leadership.
• Possess impeccable oral, verbal, and written communications and presentation skills.
• Demonstrate excellence in time management skills and follow-up to ensure meeting on-time deliverables.