Bank Of America Operations Analyst - Global Payment 

United States, Virginia, Richmond 

951967626

This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

Responsibilities:

• Review queries from other financial institutions utilizing SWIFT to communicate between financial institutions
• Reviews incoming requests and inputs case-specific detail into all required fields in GIN system
• Responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit
• Assists with coordination of implementation for products, services, and operational solutions
• Supports the design, documentation, implementation, and monitoring of new products and services

• Provides guidance regarding procedural, technical, and operational changes

• Expands business products knowledge within operations environment
• Builds network by developing relationships with partners and teammates
• Inspects data to identify issues and trends
• Collects and interprets data to validate operational processes

Required Qualifications:

• Must have at least 1 year of Wire Transactional work experience in the industry.
• Must be able to Multitask using various systems/applications as well as different tasks at different times.
• Strong ability to work both independently and collaboratively.
• Excellentcommunication/organizationalskills
• Proficient work experience with Microsoft Office Suite, especially Excel.

Desired Qualifications:

• Strives to bring new thoughts and ideas to the team to drive innovation and unique solutions.

Skills:

• Attention to Detail
• Customer and Client Focus
• Monitoring, Surveillance, and Testing
• Process Performance Management
• Research
• Adaptability
• Business Analytics
• Critical Thinking
• Reporting
• Written Communications
• Data Management
• Policies, Procedures, and Guidelines Management
• Process Design
• Process Effectiveness
• Strategic Thinking