Microsoft Delivery Excellence Program Manager 

Taiwan, Taoyuan City 

938752301

Required Qualifications:

• , Operations, Finance or related field AND 2+yearswork experience in program management, process management, process improvement
  • OR equivalent experience.
• Experience in Program Management functions and project delivery roles.

Preferred Qualifications:

• Master's Degree in Business, Operations, Finance, or related field AND 3+ years experience in program management, process management, or process improvement
  • OR Bachelor's Degree in Business, Operations, Finance, or related field AND 5+ years experience in program management, process management, or process improvement OR equivalent experience.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Microsoft will accept applications for the role until July 22, 2025.

As a Delivery Excellence Program Manager within the Global Cloud & AI Platforms Customer Success organization, you will manage the Cloud Accelerate Factory initiative with operational excellence at-scale and have accountability for overall program goals and objectives.

• You will share accountability with the rest of the Delivery Excellence team for Factory execution including all operations, reporting, communications, program execution and delivery excellence results

• You will design scalable processes for enabling operational efficiencies and driving effective communications with stakeholders

• You will support all aspects of Factory Operations including reporting, underlying systems and infrastructure management, and supplier management.

• You will share accountability for driving the highest levels of Delivery Excellence across all Factory engagements – aligned with CE&S standards, processes, and tools for Customer Experience.

• You will manage and drive effective weekly communications from leadership to field and Corp stakeholders. You will drive impactful Winwire practices, content management for Factory collateral, through effective integration with Marketing stakeholders.

• You will serve as an effective thought leader along with your team to gather the Voice of the Customer and Field and leverage those insights to shape Delivery offerings for the Cloud & AI Platforms business. You will provide Delivery Excellence SME and thought leadership to stakeholders across the GCS and CE&S organizations.

• You will foster a continuous self-learning culture and drive technical intensity, to enable customers to realize desired business outcomes, including innovation. Model impactful community engagement, sharing learnings and best practices, and coach inclusivity.

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