Tesla Customer Support Supervisor 

India, Maharashtra, Mumbai 

912305994

· Continuously challenge status quo and work well in high-pressure situations. Exceptional prioritization and time management skills are essential for success

· Be strategic and proactive. You must think and plan ahead to give your team the tools they need to be successful

· Be self-aware, flexible and open-minded

· Possess a rare combination of analytical thinking, hands-on problem solving, and a customer-service mindset

· Involvement in recruiting, onboarding and training of new Service Support team members

· Hold regular 1:1 meetings with team direct reports to establish and report individual and team performance and metrics

· Hold annual (or applicable) individual performance reviews in line with company review processes.

· Provide escalation assistance to team colleagues and other departments as appropriate including out of hours/weekends

· Develop and evolve a strong working relationships with peers and stakeholders across the business

· Working with department peers and team members identify process and procedure opportunities to enhance and improve the customer experience

· Stay up to date with latest product specifications etc. and assist educating the team on updates, new developments etc.

· Outstanding interpersonal skills and stand-out leadership qualities with the ability to motivate and ‘lead by example’

· Attitude and approach is everything. You must:

· Be a leader and a team-player

· A high degree of energy, drive, enthusiasm and professionalism

· Ability to prioritize effectively, handle shifting priorities and work effectively in a fast moving environment

· Establish and maintain working relationship with global support peers and managers to facilitate shared information and best practice exchange

· Experience of candidate selection/interviewing techniques

· Support new starters during training, onboarding and introduction to queues

· Excellent written and oral English and other local languages communications skills

· Previous supervisory experience within a Customer Support team is desired although not essential

· Previous working experience of CRM, knowledge-based and troubleshooting programs a plus