Tesla Customer Support Specialist 

India, Maharashtra, Mumbai 

42230400

· Deliver highest level of customer support by answering inbound calls and emails, on technical support and roadside assistance related enquiry in a 7*24*365 environment

· Educate our owners so they have optimal confidence in the operation of their vehicle

· Provide workable technical solutions in a professional manner, exceed customer expectation, ensure every aspect of ownership is a true pleasure

· Communicate or escalate owner’s concern to relevant parties for further follow up whenever necessary

· Accurately record issues and data into CRM/ Vehicle Support Systems

· Min. 2 years Technical Support/ call center experience in automotive industry is preferable

· Flexible, proactive, attention to details, eager to contribute with strong common sense

· Organize, sense of priority, adapt to work in a high pressure and fast pacing environment

· Accept shifts working pattern to accommodate customer’s needs

· Establish and maintain positive, respect, cooperative working relationships

· Willingness to learn new and innovative automotive technologies

· Understanding of basic automotive techniques would be an added advantage

· Familiar with Customer Management Systems-Outlook, and MS Office Suite