Microsoft Support Escalation Engineer-Dynamics Supply Chian Management Commerce 

Taiwan, Taoyuan City 

582112814

Required Qualifications:

• Strong experience with Dynamics 365 Commerce, Supply Chain Management, Retail SDK, and Azure services.
• Excellent problem-solving and communication skills.
• Proficiency in JavaScript, TypeScript, C# and .NET technologies.
• Familiarity with Microsoft SQL, Azure services, Power Platform, and lifecycle services (LCS).
• Ability to use browser developer tools (e.g., pressing F12 in Edge) to inspect APIs and debug client-side behavior.
• Analyze logs, traces, and reproduction steps to identify root causes in a complex environment.

• Provide Tier 2/3 support for Supply chain management related issues in Dynamics 365 Supply chain management (Modules like trade, inventory and warehouse management, costing, manufacturing, MRP etc.).
• Ability to provide guidance to investigate and mitigate issue causing by D365 Commerce extensions and understanding of security, compliance, and data privacy in commerce environments.
• Excellent problem-solving and communication skills.
• Perform advanced troubleshooting using tools like Visual Studio, LCS, and Azure telemetry.
• Optimize performance and user experience across web and mobile storefronts.
• Analyze and resolve system problems across logistics, inventory, and procurement modules.
• Collaborate with global support teams to escalate and resolve complex issues.
• Document technical solutions and contribute to internal knowledge bases.
• Participate in onboarding and training sessions for new features.
• Act as a liaison between frontline support and product engineering teams.