Role Description:
As a Senior Workspace Specialist HQ you work on all topics but have your own area of expertise being, Hospitality, Events, Hard Services or Soft Services.
Key Job Responsibilities and Duties:
Ensure all Workspace Services processes are regularly reviewed, updated, and compliant with regulations and organizational needs.
Oversee operational supplier management, ensuring contracted services are delivered as agreed and addressing any performance issues through proper channels.
Act as a subject matter expert and provide operational support across REWS-led projects, including implementing project outcomes and managing smaller initiatives.
Drive demand and stakeholder management by using data insights and employee feedback to deliver continuous improvements in employee experience and business continuity. Collaborate with stakeholders, Community and Events teams, and local committees to plan, coordinate, and support inclusive social events and community-building activities within budget.
Coordinate with security and ERO teams to maintain up-to-date safety processes and ensure effective emergency response organization and preparedness.
Lead effective communication with HQ stakeholders, manage escalations, promote wellbeing and sustainability initiatives, and share relevant industry trends to build a positive and informed workspace culture.
The responsibilities of this role require a strong on-site presence. Therefore, the Senior Workspace Specialist is expected to work from the office at least four days per week.
Qualifications & Skills:
Previous experience in hard services and vendor management is required
Effective communication skills, including clear, transparent information sharing with stakeholders.
Strong stakeholder management and relationship-building abilities, fostering collaborative partnerships and understanding stakeholder expectations and feedback.
Proven event planning and delivery experience, organizing inclusive community activities both in-person and virtually to connect employees and enhance workplace culture.
Expertise in change management, supporting stakeholders through change with effective communication and targeted support. Flexibility and adaptability to navigate changing work environments and stakeholder needs, including remote and hybrid arrangements.
Demonstrated empathy and commitment to inclusivity, ensuring a sense of belonging for remote and on-site employees across diverse groups.
Solid analytical, problem-solving, and project management skills—using data to inform decision-making, improve employee experience initiatives, and drive continuous improvement.
Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:
Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit
Application Process:
Let’s go places together:
This role does not come with relocation assistance.
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
