Jobs at Booking

What You'll Be Doing:

• Inbound management: being the first point of contact to both internal and external stakeholders
• Provide support to partners and (Sr.) Key Account Managers in day-to-day operations
• Responsible for new property Activation globally for properties opening with assigned global chain portfolio
• Manages Partner specific projects
• Manages Partner Access and Login Management
• Creation of (standard operating) procedures with relevant parties and keeping documents up to date for local hotel teams based on information provided by chains
• Operational ownership of account optimization and projects: such as promotion implementation or content configurations
• Increase listing accuracy through configuration, product, and settings ensuring all agreements and actions are implemented.
• Supporting resolving chain escalations (EG: Mass issues, room/rate discrepancies) and managing requests.
• Support, guide, and educate local partner services teams on operational chain elements.
• Designing and creating procedures with internal and external stakeholders
• Attend partner meetings and calls where needed to influence, educate, support, and co-create solutions to and with enterprise partners on operational topics. Handle partner calls.

What You'll Bring:

• Fluent in English, and Spanish both written & spoken

• Specialized knowledge of attributes and functioning of Booking.com

• Specialized understanding of operations, tools

• Process driven and task oriented

• Creative Problem solving mindset

• Demonstrates high attention to detail and accuracy

• Strong written and verbal communication skills, and presentation skills

• Time management and organizational skills

• Ability to complete tasks with minimal supervision

• Demonstrates prior experience in the efficient execution of and improving upon operational processes at a regional, global or enterprise level is a plus

• You are required to live within a commutable distance from your assigned office location

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. Our Total Rewards are aimed to make it easier for you to experience all that life has to offer on your terms, so you can focus on what really matters. We offer competitive compensation as well as thoughtful, valuable, and even fun benefits which include:

• Medical, life, and disability insurance*

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, sick, and care leave

• Industry leading product discounts for yourself, friends, and family, including automatic Genius Level 3 status

• Free access to online learning platforms, mentorship programs, and a complimentary Headspace membership

• Collaborative, friendly and diverse culture

• Referral Program

• This role does/doesn’t come with relocation assistance

• This role does/doesn’t come with visa assistance

• For Orlando this role will have a salary range of: $55,600 - $61,800

• Additional Annual bonus potential

• *Please note that while our philosophy is the same in every location, benefits may differ by office/country.

Should you require accommodation to meet the essential functions of this job, please let us know.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

What You'll Be Doing:

• Work with internal and external partners on the delivery of marketing and product initiatives to drive acquisition and spend growth

• Leverage first-party data, partner data, and category intelligence to develop actionable insights to inform program strategy, product development, new card benefits, customer experience, and marketing

• Lead performance reporting, analyze progress towards achieving program KPIs, identify risks and opportunities to plans, present updates to stakeholders, and develop executive updates

• Manage relationships with key external partners, including the bank issuer and card network

• Provide operational support including budget and forecast reconciliation, invoicing, customer service reporting, and escalation management

• Continuously evaluate the success of the co-branded credit card, proactively recommending ways to improve the value to customers, Booking.com, and the bank partner

• Define and manage the product roadmap of future features, and project manage the rollout of these initiatives

• Maintain domain expertise of the co-brand space both inside and outside the OTA/travel industry, benchmarking Booking.com vs. key competitors and best-in-class brands

What You'll Bring:

• Bachelor’s degree required; MBA or other advanced degree preferred

• 8+ years of complex program, product, or project management experience (preferably in a global organization) with domain experience in Loyalty, Credit Card, Financial Services, or Consulting preferred

• Product Management or Partnerships experience a plus

• Proven track record of independently leading high-complexity, cross-functional projects from end to end

• Strong analytical skills, including independently using quantitative and qualitative data to drive decision making and priorities

• Strong presentation skills, with the ability to tell a clear story with data and craft insights-informed recommendations

• Demonstrates well-developed business acumen and an entrepreneurial mindset

• Demonstrates a product-owner, protagonist mindset reflecting subject matter expertise

• Solution-oriented, self-directed, detail-oriented, and resourceful with excellent organizational skills

• Highly structured, results-driven, intellectually curious, and eager to make an impact

• Able to function with minimal direction in an ambiguous, white-space, and constantly changing environment

• Strong stakeholder management and communication skills, particularly towards high-level stakeholders including Senior Managers, Directors, and other business leaders

• Able to influence and steer leadership, senior management, and groups, while driving a sense of urgency

• Able to deconstruct a complex problem into actionable and easy to understand solutions

• Strong interpersonal skills focused on collaboration. Able to build and maintain lasting relationships and connections with diverse teams, across the organization and outside the company

• Able to work effectively in a global organization with stakeholders located across continents and time zones

What We'll Provide:

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. Our Total Rewards are aimed to make it easier for you to experience all that life has to offer on your terms, so you can focus on what really matters. We offer competitive compensation as well as thoughtful, valuable, and even fun benefits which include:

• Medical, life, and disability insurance*

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, sick, and care leave

• Industry leading product discounts for yourself, friends, and family

• Free access to online learning platforms, mentorship programs, and a complimentary Headspace membership

• Collaborative, friendly and diverse culture

• Referral Program

• This role will have a salary range of: $187,000 - $207,000

• Additional Annual or Quarterly bonus potential (role dependent)

• *Please note that while our philosophy is the same in every location, benefits may differ by office/country.

Should you require accommodation to meet the essential functions of this job, please let us know.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

The tax department currently consists of around 40+ persons, which are working in either one of the two business focused verticals (Accommodations BU and Trips BU) or one of the tax horizontals (TP; VAT; Governance, Compliance & Controversy and Data & Technology Strategy). The tax department is part of Finance (approx. 1,000 professionals, mostly based in Amsterdam).

What You'll Be Doing:

Responsibilities include:

• Tax Technology Initiatives & Data Management:

  • Assist in implementing and maintaining tax technology solutions such as SAP/S4, tax engine, and other systems.

  • Assist in preparing documentation and reports related to tax system changes and enhancements.

  • Support data analysis efforts to ensure tax data accuracy and reliability in reporting.

• Process Analysis & Improvement:

  • Review existing tax processes, implementing controls and identify areas for efficiency gains and improvements.

  • Ensure US tax implications are taken into account for new processes, products and/or business models.

  • Develop recommendations for streamlining tax workflows using technology and data analytics.

• Compliance & Risk Management:

  • Stay informed on US tax law changes and their impact on tax systems and processes. In this respect, you may also need to work with our Public Affairs team on upcoming regulations.

  • Ensure compliance with applicable tax regulations through regular testing and post-implementation reviews of tax tools.

• Cross-Functional Collaboration:

  • Communicate tax data & technology requirements and updates to non-tax stakeholders.

  • Work closely with the project management team of DTS or other departments to track progress and meet key milestones on projects.

What You'll Bring

• Education:

  • Bachelor’s degree in Accounting, Tax, Finance, or related field - Master’s degree preferred; advanced degree or certification (e.g., CPA, CMI) is a plus.

• Experience:

  • 3-5 years of experience in tax technology and US tax advisory, tax compliance, tax accounting.

  • Experience with the implementation, UAT and/or maintenance of the tax set-up in ERP systems such as SAP/S4, tax codes, tax engine e.g. Avalara, Vertex, or Thomson Reuters.

  • Experience with other tools and technology such as AI, workflow tools (e.g. Jira, Asana), drawing tools (Lucidchart, Miro), data management, analysis and/or cleansing tools (Tableau Prep, Alteryx, SAC).

• Skills & Competencies:

  • You will collaborate with teams across the business, Fintech / Product and Finance so stakeholder management and influencing skills are key.

  • Able to work under pressure and to strict deadlines, and comfortable working in a fast turnaround environment and managing multiple priorities simultaneously;

  • Strategic thinker and self-starter, who works effectively with minimum direction, taking ownership of tasks and responsibilities, not afraid to challenge the status quo;

• Knowledge Base:

  • Understanding of US federal, state and local tax regulations, including indirect taxes like sales tax and preferably hotel occupancy taxes. US income tax experience is preferred.

  • Up to date awareness of tax technology trends and solutions in the market.

  • Preferably familiar with digital platform challenges, business models, and taxes such as marketplace facilitator rules.

What We'll Provide:

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. Our Total Rewards are aimed to make it easier for you to experience all that life has to offer on your terms, so you can focus on what really matters. We offer competitive compensation as well as thoughtful, valuable, and even fun benefits which include:

• Medical, life, and disability insurance*

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, sick, and care leave

• Industry leading product discounts for yourself, friends, and family

• Free access to online learning platforms, mentorship programs, and a complimentary Headspace membership

• Collaborative, friendly, and diverse culture

• Referral Program

• This role does come with relocation assistance

• This role doesn’t come with visa assistance

• This role will have a salary range of: $129,700 - $144,000

• Additional Annual or Quarterly bonus potential (role dependent)

• *Please note that while our philosophy is the same in every location, benefits may differ by office/country.

Should you require any accommodations please let us know

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

***Due to possible technical issues with the desktop application version we recommend applying for this role on your mobile device***

What You'll Be Doing:

• Support Booking.com strategy & delivery initiatives and vision for regional / national group partners;

• Ability to consult, support and collaborate with internal collaborators in handling partners to optimize performance of partners, like connectivity providers, central teams, (Sr.) key account managers and local offices;

• Responsible for being an excellent partner with decision makers of regional / national /local group partners or high value properties and driving performance;

• Ability to demonstrate deep understanding of Booking.com B.V. products, local market and operations of partners;

• Ability to independently run projects.

What You'll Bring:

• Validated experience of 3+ years in relevant regional account management function taking care of complex / high value partners;

• Ability to handle portfolio of single property partners as well as sophisticated multi property partners;

• Good understanding of channel and distribution management;

• Ability to connect with and influence different internal and external collaborators;

• Good ability to read and interpret multiple data sources in order to define short/medium/long-term goals;

• Positive relationship leadership skills;

• Basic project management skills;

• Ability to work together with account managers.

• You are required to live within a commutable distance from your assigned office location

What We'll Provide:

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. Our Total Rewards are aimed to make it easier for you to experience all that life has to offer on your terms, so you can focus on what really matters. We offer competitive compensation as well as thoughtful, valuable, and even fun benefits which include:

• Medical, life, and disability insurance*

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, sick and care leave

• Industry leading product discounts for yourself, friends, and family

• Free access to online learning platforms, mentorship programs, and a complimentary Headspace membership

• Collaborative, friendly and diverse culture

• Referral Program

• This role doesn't come with domestic relocation assistance

• This role doesn’t come with visa assistance

• For this role we have an available salary range of: $96,400 USD - $107,000 USD

• Additional: Quarterly bonus

• *Please note that while our philosophy is the same in every location, benefits may differ by office/country.

Should you require accommodation to meet the essential functions of this job, please let us know.

What You'll Be Doing:

• Support Booking.com strategy & delivery initiatives and vision for regional / national group partners;

• Ability to consult, support and collaborate with internal collaborators in handling partners to optimize performance of partners, like connectivity providers, central teams, (Sr.) key account managers and local offices;

• Responsible for being an excellent partner with decision makers of regional / national /local group partners or high value properties and driving performance;

• Ability to demonstrate deep understanding of Booking.com B.V. products, local market and operations of partners;

• Ability to independently run projects.

What You'll Bring:

• Validated experience of 3+ years in relevant regional account management function taking care of complex / high value partners;

• Ability to handle portfolio of single property partners as well as sophisticated multi property partners;

• Good understanding of channel and distribution management;

• Ability to connect with and influence different internal and external collaborators;

• Good ability to read and interpret multiple data sources in order to define short/medium/long-term goals;

• Positive relationship leadership skills;

• Basic project management skills;

• Ability to work together with account managers.

• You are required to live within a commutable distance from your assigned office location

What We'll Provide:

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. Our Total Rewards are aimed to make it easier for you to experience all that life has to offer on your terms, so you can focus on what really matters. We offer competitive compensation as well as thoughtful, valuable, and even fun benefits which include:

• Medical, life, and disability insurance*

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, sick and care leave

• Industry leading product discounts for yourself, friends, and family

• Free access to online learning platforms, mentorship programs, and a complimentary Headspace membership

• Collaborative, friendly and diverse culture

• Referral Program

• This role does come with domestic relocation assistance

• This role doesn’t come with visa assistance

• For this role we have an available salary range of: $96,400 USD - $107,00 USD

• Additional: Quarterly bonus

• *Please note that while our philosophy is the same in every location, benefits may differ by office/country.

Should you require accommodation to meet the essential functions of this job, please let us know.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Role Overview:

Key Job Responsibilities and Duties:

• Day-to-day proactive communication with partners in your region by telephone, by internal messaging and occasionally in person to assist with the development of the business;

• Building productive relationships with partners to ensure that they offer the best availability and rate structure;

• Discuss opportunities with partners that will help improve business by using Booking.com BV’s internal tool of priority setting;

• First point of contact for key local accommodation partners, answering questions and queries, taking action as needed;

• Participation in weekly team learning in your office;

• Advise accommodation partners regarding their (potential)webpages on the Booking.com website and how they can amend data with respect to supply, availability, specials, promotions;

• Liaison person for properties to contact when they have questions by phone and the Account Managers are unavailable;

• Providing support to properties or Booking.com BV in building the webpage for accommodations and/or maintaining property information on the Booking.com website;

• Verify that the website has accurate information on properties and pictures of newly registered accommodations;

• Delivering training by phone to new and or existing properties on how to use Booking.com’s extranet and rates & availability system;

• Providing properties with information and advice mainly by phone, including follow-ups;

• Looking after IT/administrative related tasks;

• In consultation with the Account Managers, provide information support to Booking.com BV for new and existing accommodations;

• Conduct daily/weekly rate and availability checks on various platforms;

• Assist in the preparation of market visits, operational planning and projects;

• Assisting in additional tasks and projects when needed

• You will also need to be versatile, flexible and adapt quickly to the latest guidelines/changes from Booking.com BV.

Qualifications & Skills:

• Great face-to-face and telephone communication skills;

• Fluent English language speaker and writer;

• Affinity/experience within e-travel and/or hotel/travel industry is a plus;

• Proactive, sense of responsibility and can work independently;

• Ability to convince partners on the phone to implement suggestions;

• Quick and resourceful, flexible, accurate, strong analytical and an eye for detail;

• Team player, motivated and enjoys to work in e-travel and hospitality;

• Business focused;

• Positive attitude;

• Hotel School or University background preferred

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Application Process:

• Let’s go places together:

• This role does not come with relocation assistance.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

.This role is based in New York City, NY

As a
, you will play an integral role within Connectivity Professional Services. As a technical and business expert, you will work closely with clients, including global accounts (such as Chains) and premier connectivity partners, to guide them through transformational projects aimed at optimizing accommodations' experience and maximizing business using Booking.com products and services.

What You'll Be Doing:

• Develop and sustain relationships, becoming a trusted advisor for all stakeholders of strategic clients.
• Support solution engagements, bridging potential connectivity solutions between Booking.com and partner hospitality tech teams.
• Drive a transparent feedback process from clients and the market to internal stakeholders, helping prioritize technical development based on validated business cases and industry knowledge.
• Ensure alignment of technical solutions with the overall account strategy, collaborating closely with responsible Commercial Managers.
• Drive effective decision-making by identifying client needs and motivations, translating them into actionable solutions.
• Evaluate hospitality tech solutions considering cost, business requirements, technology requirements, and emerging technologies.
• Shape client solution landscapes to accelerate the adoption of Booking.com’s Connectivity Products.
• Map business challenges to various service offerings and technology solutions.
• Support clients in optimizing user experiences and achieving improved business outcomes.
• Enhance Connectivity Partners' technical capabilities via learning paths and architectural workshops.

What You'll Bring:

• Strong experience in building or integrating software applications with relevant knowledge of development languages and tools.
• Proven track record of maintaining data security, integrity, and quality by following industry standards and best practices.
• Exceptional critical thinking skills to identify patterns and underlying issues in complex situations, applying logical and analytical problem-solving.
• Extensive experience in professional services; building and optimizing repeatable service offerings and creating standard reusable collateral.
• Excellent communication skills capable of conveying clear, well-structured, and meaningful information using suitable mediums and language.
• Proven background in roles such as solution architect, implementation consultant, sales engineer, solution consultant or business solution architect.
• Experience with cloud computing platforms, enterprise APIs, solution architecture within web and mobile environments, and emerging computing trends.
• Demonstrated ability to lead and deliver technical projects and workshops across multidisciplinary teams.
• In-depth knowledge of the software development lifecycle, application architecture, and hands-on experience with programming languages and designing architectural diagrams.
• Ability to create compelling business cases and solve business challenges with innovative technical solutions.
• Results-driven with a track record of driving projects to successful completion.
• Availability for travel up to 40% of the time.
• MSc in Computer Science, Information Technology, or a related field required.
• Minimum 5+ years of experience in IT or Consulting, with a focus on pre-sales and post-sales engagements.
  

What You'll Get:

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. Our Total Rewards are aimed to make it easier for you to experience all that life has to offer on your terms, so you can focus on what really matters. We offer competitive compensation as well as thoughtful, valuable, and even fun benefits which include:

• Medical, life, and disability insurance*
• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, sick, and care leave
• Industry leading product discounts for yourself, friends, and family, including automatic Genius Level 3 status
• Free access to online learning platforms, mentorship programs, and a complimentary Headspace membership
• Collaborative, friendly and diverse culture
• Referral Program
• This roledoescome with relocation assistance
• This roledoesn’tcome with visa assistance
• Forthis role will have a salary range of: $159,000 to $176,000
• Additional Annual or Quarterly bonus potential (role dependent)
• *Please note that while our philosophy is the same in every location, benefits may differ by office/country.

Should you require accommodation to meet the essential functions of this job, please let us know.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.