Microsoft Cloud Solution Architect – AI Business Solutions Support Mission Critical 

Taiwan, Taoyuan City 

254675804

Microsoft Teams Enterprise Voice:

• • Design, deployment, and management ofTeams Phone (Enterprise Voice),including Direct Routing, Operator Connect, and integration with Session Border Controllers (SBCs).
  • Experience with VoIP, PBX migration, and Unified Communications solutions.
  • Troubleshooting call quality, voice routing, and telephony integration issues.
  • Familiarity with Teams-certified devices and endpoint management for voice solutions.

Endpoint Management(Intune & SCCM/MECM):

• • Intune(Endpoint Manager) for mobile device and application management (MDM/MAM), including policy creation, compliance, and security baselines.
  • AdvancedExperiencewith Microsoft Endpoint Configuration Manager (SCCM/MECM) for OS deployment, software distribution,application management,patchmanagement,Strong PowerShell scripting, hierarchy designandco-management scenarios.Also having basic SCCM log review skill to determine troubleshooting direction.
  • Migration experience from SCCM to Intune, and hybrid/co-management environments, e.g.GPO migration, application migration, update management migration, etc.
  • Knowledge ofHybrid/Pure Entra ID join for Windows Device,WindowsAutopilot, Windows Update for Business, and device lifecycle management.
  • Experience withMobile / MacOS devices managementin Intune

:

• • Administration and support for Exchange Online, SharePoint Online, and Microsoft 365 Security & Compliance features (eDiscovery, DLP, Defender, etc.).
  • Integration of Teams with other M365 services and third-party UC solutions (e.g., Zoom,WebEx, Slack

Professional skills:

• • Comfortable operating in ambiguous, fast-paced environments
  • Must have outstanding customer service skills with excellent oral and written communication skills as well as experience providing training to peers or customers.
  • Must demonstrate strong interpersonal and leadership skills while working with diverse audiences including highly technical IT professionals, engineers, developers, and architects as well as executives and management professionals in both customer and

Additional Qualification:

:

• • Azure Active Directory, Conditional Access, MFA, and identity federation (ADFS, Azure AD Connect).
  • PKI, certificate deployment, and NDES.

:

• • Understanding of enterprise network concepts relevant to voice and endpoint management (QoS, firewall, VPN, SBC configuration).

:

:

• • PowerShell scripting for automation, reporting, and troubleshooting across Teams, Intune, and SCCM.

Certifications:

• • MS-700 (Managing Microsoft Teams)
  • MS-720 (Teams Voice Engineer Expert)
  • MS-102 (Microsoft 365 Administrator)
  • MS-500 (Security Administration)
  • MD-102 (Endpoint Administrator)
  • Other relevant Microsoft certifications

• You will work with a larger customer account team to strengthen customer relationships and to work on Microsoft AI Business Solutions strategies that allow you to develop an immediate and long-term Customer Success Plan and Value Based Delivery for reactive and proactive needs
• You will Identify and manage customer goals and Support for Mission Critical (SfMC) opportunities across AI Business Solutions to improve the quality, consumption, and health of the customer’s solution
• You will drive and participate in proactive delivery management as well as spot performance issues, analyze problems, and drive activities focused on stabilizing and optimizing your customer’s solution
• You will work with internal Microsoft support teams, account teams, product engineering and service engineering teams and other stakeholders to ensure a streamlined and efficient customer support experience
• You will apply and share lessons learned for continuous process and delivery improvement for the customer and peers
• You will engage in meetings with your customers and account teams to review Support for Mission Critical services, customer support issues, and articulate your Customer Success Plans
• You will share and gain knowledge through technical communities
• You will contribute to on-call rotations to ensure a high quality of service for the critical incidents created by Support for Mission Critical customers