Microsoft Cloud Solution Architect - Azure Support Mission Critical 

Taiwan, Taoyuan City 

718879811

Key responsibilities include:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or a related field, along with substantial experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting. Equivalent experience may also be considered.
• Proven experience with Azure IaaS/PaaS is required. A broad technical background is expected, with deep subject matter expertise in one or more of the following Azure areas:
  • Azure IaaS
  • Azure PaaS : Application Services (e.g., App Service, AKS, Logic Apps)
  • Azure Data Services : Relational Databases, Azure Synapse Analytics, etc.
  • Programming experience in C#, .NET Framework/.NET Core, Java, Python , or related technologies
• Demonstrated ability to build strategic, long-term customer relationships and earn trust and respect through consistent engagement.
• Business level proficiency in Japanese, and basic proficiency in English.

• Exceptional customer service skills, with strong oral and written communication abilities. Experience in delivering training to peers or customers is a plus.
• Ability to engage effectively across all levels of a customer’s IT organization, shifting seamlessly between technical discussions and business/strategic conversations.
• Strong interpersonal and leadership skills, with the ability to work with diverse audiences including technical professionals, engineers, developers, architects, executives, and management teams—both within customer organizations and Microsoft.
• Proven capability to manage critical technical issues and navigate challenging support scenarios.
• Certifications in Microsoft and other cloud technologies are highly desirable.
• Professional working proficiency in English

• Responsible for delivering mission-critical support offerings, collaborating across solution architecture, customer success, support, engineering, and other relevant teams. This role ensures a cohesive, cross-functional experience for customers managing critical workloads, while demonstrating progress, evolution, and improvements as measurable outcomes.
• Direct accountability includes leading proactive resiliency efforts, coordinating accelerated incident resolution, and enhancing monitoring and observability capabilities.
  • Proactive Resiliency : Lead technical engagement for prioritized workloads, focusing on reliability, security, supportability, manageability, and observability.
  • Accelerated Incident Resolution : Maintain awareness and visibility into critical incidents, ensuring root cause analyses and recommendations are captured and aligned with resiliency efforts.
  • Monitoring & Observability : Support onboarding and enablement of customer-owned monitoring solutions to improve observability and customer experience.

: Foster partnerships to clarify roles and responsibilities across account management and escalation paths. Coordinate with leads of incident resolution and proactive monitoring workstreams to ensure alignment and continuity.