Microsoft Cloud Solution Architect - Azure-Infra 

Taiwan, Taoyuan City 

789522896

Required Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field and significant experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.

• Azure IaaS related experience is required. Breadth of technical experience and knowledge, with depth / Subject Matter Expertise in one or more of the following Azure IaaS areas is expected:

  • Azure IaaS

  • Storage

  • Networking

  • Compute

  • High availability and disaster recovery features for IaaS components.

• Working experience with developing, debugging, performance tuning and supporting any of the following:
  • Dev Ops and knowledge of Azure Web Apps/App Services, Web Application Firewall
  • Azure PaaS, Service Fabric, Azure App Services
  • AKS, Key Vault, Managed Service Identity, Azure AD App Authentication/OAuth
  • Kubernetes Services/Containers
  • API Management, API Connections
  • Logic Apps/Function Apps
  • Notification Hubs
  • C#, .NET Framework/.NET Core, Java, Python or related
• Demonstrate a strong ability to develop strategic ongoing customer relationships to gain the trust and respect of customers.

Preferred Qualifications:

• Must have outstanding customer service skills with excellent oral and written communication skills as well as experience providing training to peers or customers.Flexibility in being able to drive a conversation with all tiers from the customer's IT organization and shift from technical mindset to business and strategy mindset.

• Must demonstrate strong interpersonal and leadership skills while working with diverse audiences including highly technical IT professionals, engineers, developers, and architects as well as executives and management professionals in both customer and Microsoft teams.

• Need the ability to handle critical technical issues and work in difficult support situations.

• Certification in Microsoft and other Cloud Technologies.

• Responsible for delivering Support Mission Critical Service offerings, collaborating with CSU (including Cloud Solution Architects, Customer Success Account Managers), Customer Service and Support (CSS), CxP, Engineering, and other teams as needed. This role ensures a cohesive, cross-delivery organizational experience for customers on their critical workloads, while showcasing progress, evolution, and improvements as outcomes.
• Direct accountability to lead the Proactive Resiliency Efforts, coordinate with other teams on the Accelerated Incident Resolution, and Monitoring & Observability features of an offering.
• Proactive Resiliency: Lead technical engagement with specific workloads that prioritizes Reliability, Security, Supportability, Manageability, and Monitoring and Observability.
• Accelerated Incident Resolution: Awareness and visibility into critical incidents to ensure RCAs and recommendations are captured and linked to Proactive Resiliency efforts.
• Monitoring & Observability: Collaborate with CxP resources when engaged to help onboard the customer efficiently and effectively, prioritizing customer experience and effort, as well as drive customer-owned monitoring to enable and improve customer’s observability capabilities.
• Cross-Team Leadership: Build partnership with CSAM to ensure roles are clearly understood and responsibilities are established, maintaining partnership throughout contract and relying on CSAM for account escalation. Coordinate with the leads of the Accelerated Incident Resolution work stream and, when required, the Proactive Monitoring work stream with our CxP partners.
• Collaborate with support and stakeholders to ensure there is a comprehensive, up-to-date KnowMe available across CxP and CSS.   Work with CxP to request, augment with KnowMe, and share RCAs to customer