Amazon AWS Customer Service - Technical Support 

United States, Washington, Seattle 

215138099

As an MP53 TCS Associate, you'll help field customer e-mail and phone contacts related to our 3rd party software Marketplace and R53 customers. You'll interface with internal AWS Developers, Support Reps, and represent Amazon and AWS as you interact directly with our Developer community to resolve support issues. You will work with exceptionally driven, customer-obsessed customer service associates and leadership to drive change and deliver results to our customers. You will act as a Cloud Computing evangelist in the leading edge of this growing industry.Key job responsibilities
• Providing prompt, efficient, detailed, customer-oriented service to AWS customers.
• Working with other customer support teams to ensure a consistent and high-quality level of support.
• Being a voice and advocate for our customers when something doesn’t feel right.
• Working with customers to understand how they use AWS services, and providing valuable feedback to business and development teams.
• Acting as an advocate for our customer, reporting and acting on observed areas for improvement.
• Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
• Assisting with customer communication during AWS critical launches and support events.
• Assuming responsibility for developing detailed knowledge about specific product lines and features.
• Making sure internal knowledge reference pages are updated.This role does require the ability to work weekends and/or evenings and is an hourly position that could require overtime.A day in the life
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- 2+ years of customer service experience
- 1+ years of technical experience working with computer systems and technology component
- General knowledge in one or more technology domain areas (e.g., cloud computing, internet, network, software, systems)
- Computer literacy with experience using Windows/MS Office (i.e., Outlook, Excel