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Microsoft Datacenter Program Manager - Compliance Taiwan, Taoyuan City 201780033
21.05.2025
Required Qualifications:
- High School Diploma or equivalent AND 3+ years industry experience
- OR equivalent experience
- Experience in managing Compliance in large-scale mission critical infrastructure environments.
Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
:
- Possess a record of accomplishment in operational excellence.
- Build productive and collaborative relationships with internal and external business partners.
- Articulate communicator and influencer who is credible, self-assured, and highly capable of negotiating successful outcomes with key business leaders.
- Have technical skills and the ability to explain complex issues and requirements in an easily understood manner.
- Apply previous learning and ideas to new situations, projects, and teams, developing creative solutions to manage risk.
- Demonstrate business acumen that includes experience working with leaders at all levels of the organization.
- Willingness to work flexible hours, non-business hours, or other scenarios required by the flow of operations.
Data Center Operations Management IC4 - The typical base pay range for this role across the U.S. is USD $100,800 - $195,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $135,200 - $222,000 per year.Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
Microsoft will accept applications for the role until May 23, 2025.
Data Center Operations
- Demonstrates conscientiousness on cost, adheres to budget requirements, and understands fiscal strategies to reduce costs or improve fiscal efficiency from best practices. Supports managers in creating budget forecasts. Provides input as needed to meet timely and accurate estimates on budget allocation. Manages POs end-to-end process, invoicing, accruals, and adheres to After-the Fact (ATF) policies. Supports and assists with the development of demand cost forecasts, drives awareness among direct-line managers on the business implications of service management issues. Monitors the cost model and reporting systems to raise awareness with any risks to future forecasting, tracking, reporting of costs, risks, and dependencies for a campus, country, or region. Articulates level of importance on priorities needed to maintain availability expectations. Adjusts plans based on assigned financial spend for the year. Plans and works with business partners on executing their requirements to maintain adherence to data center availability, security, and safety. Identifies opportunities for cost reduction and efficiency.
- Follows and adheres to processes and policy(ies) provided by security and safety governing partners. Reports immediately any safety or security issues or concerns. Participates in safety and security related Root Cause Analysis (RCA) processes as appropriate. Makes recommendations for improvements to safety and security processes or procedures. Fosters and exhibits a culture of safety. Ensures no unauthorized or unescorted personnel access in secured production environments. Manages and regularly audits physical access lists for personnel accessing secured production environments and related systems.
- Adheres to compliance with Data Center business units and contractual service agreements. Ensures third parties are compliant with security, safety, and all other guidelines. Abides by all service level agreements (SLAs) to meet compliance requirements. Exercises judgement and discretion to suggest improvements to policies. Investigates root causes of policy faults or degradation and suggests improvement plans. Delivers policy plan improvements per Data Center business unit(s).
Data Center Work Environment
- Realizes that changes impact the work of others and proactively shares relevant information to enable continued workflow efficiency(ies).
- Participates in change advisory board (CAB) meetings.
- Supports implementation of changes in accordance with documented procedures accurately and provides feedback in a timely manner. Regularly scans the internal and external environment to help anticipate changes that could affect key projects. Develops an understanding of change management principles and their varying application. (i.e., PROSCI vs. ITIL)
- Acting as the single point of contact for all datacenter metro level audit and compliance projects, initiatives, and ongoing operational activities including site safety drills and tabletop exercises.
- Learning and living the One Microsoft culture and values. Lead through change by bringing clarity, generating energy, and delivering success.
- Empowering a culture of safety and security in global datacenter operations by complying with CO+I’s safety programs and policies and completing compliance knowledge assessments.
- Developing positive working relationships with internal teams and external stakeholders.
As a Datacenter Program Manager Compliance, your day-to-day work will include:
- Perform regular site inspections for audit readiness and compliance and lead corrective action plans on gaps and shortfalls identified through assessments.
- Implement strategies that aid overall compliance of the Data Center Metro, ensure the successful onboarding of new facilities, and continuously improve operational efficiencies linked to the compliance and audit program.
- Complete quarterly Enterprise Governance Risk and Compliance control including tools audit tasks, access review tasks, wireless scan tasks, Critical Environments and EH&S site assessments, ensuring all compliance standards are met.
- Liaise with procedural document owners to resolve gaps identified through assessments, audits, or other observations and ensure all historical and current auditable documentation (physical and digital) is maintained in accordance with Microsoft document retention policies.
- Manage and maintain all environmental, emergency, and business continuity plans/documents for the Datacenter Metro.
- Spend 25% of the time on the floor ensuring metro wise standards are maintained within all DCs and that we are compliant with cleanliness, stowage, 5S, in process work standards, life safety, and others.
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