דרושים Regional Delivery Executive Customer Engagement & Services Apj ב-Sap ב-צרפת

Successful candidates might be required to undergo a background verification with an external vendor.

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Please note that any violation of these guidelines may result in disqualification from the hiring process.

The Senior Sales executive role will be key to what we do – You will bring a number of years of successful experience to ensure you understand our customers’ needs and realise the benefits of the investment they make.

Within this role you will:

· As a Team player you will demonstrate and maintain a high level of knowledge about SAP Concur’s products and services, territory, marketplace, competitive offerings and other business issues, customers needs and goals.

Education, Experience & Training required:

· Degree in a business or technical related area of study

· Minimum of 5 years’ experience selling Travel, Employee Spend, ERP or financial solutions in a new business role

· Challenger Sales Trained or equal

· Experience of working with cloud sales would be highly beneficial

· A demonstrable understanding of the cultural differences and issues of working in the are essential

Critical Performance Competencies:

· Keep calm in a fast pace environment with peak periods

· Strategic view to approach top Enterprise companies in the region

· A creative mindset towards Demand generation and pipeline building

· Demonstrates different influence styles as appropriate to situation while maintaining positive relationships

· Builds and maintains trusting relationships with associates and customers

· Effectively transfers thoughts and expresses creative ideas using speech, and listening skills to influences others and gain support

· Adjust to new, different, or changing requirements

· Listens with objectivity and checks for understanding

· Persists despite obstacles and opposition or set backs

· Competitive, high achiever

· Holds self-accountable for results

· Conveys a sense of urgency and drives issues to closure

Value Competencies:

· Accountability for delivering forecast

· Displays passion for & responsibility to the customer

· Hires, develops & rewards great people

· Displays leadership through innovation in everything you do

· Displays a passion for what you do and a drive to improve

· Displays a relentless commitment to win

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What You’ll Do

As a Solution Advisor within the SAP Academy for Customer Success, you will be responsible to:

• Successfully complete a 10-month program that strengthens a foundation for a successful customer-facing career at SAP.
• Participate in experiential learning opportunities with colleagues from all over the world and acquire a wide variety of business, industry and SAP solution skills while working with emerging and cutting-edge technologies.
• Receive on-the-job training under the mentorship of a senior Solution Advisor colleague while working with our customers to gain real world experience and acquire the skills necessary to help guide our customers through their Digital Transformation journey.

Solution areas focus:

Knowledge in Supply Chain, Asset Management, Manufacturing, Warehouse Management, or Transportation Management.

What You Bring

• 2-3 years of professional experience with a strong foundation in technical and business processes, exposure to relevant technologies/ solutions, and customer-facing skills.
• Technical and business process knowledge, combined with strong complex problem-solving skills, to support solution delivery and operational efficiency through hands-on experience with relevant technologies and industry-standard tools.
• A cooperative and productive approach to working relationships, internally and externally.
• A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
• An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
• A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
• Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
• Proficiency in English to engage with our global network.

We are planning a practical and immersive portion of our program, which will likely involve participants spending four (4) weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note the in-person component is still in the planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly, and that sufficient time is provided for necessary preparations.

During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program

YOUR FUTURE ROLE

The BDC Customer Success Manager (CSM) role is responsible for developing relationships with technical decision makers in their assigned accounts to ensure broad consumption of the portfolio both within and across application projects through Technical Advisory.

• Empower customer success : Partner proactively with customers to enhance their adoption and sustainable consumption of SAP BDC services, coordinating closely with the Account Team.
• Be a strategic advisor : Guide customers in their digital transformation by analyzing big-picture goals and offering expertise in technical and business architectures.
• Orchestrate resources : Serve as the primary strategic point of contact, aligning SAP and customer efforts per the SAP BDC engagement model.
• Customize solutions : Evaluate technical needs, create consumption plans, and recommend tailored SAP solutions aligned with SAP’s strategy and roadmap.
• Advocate for your customers : Act as the voice of the customer within SAP, collaborating with internal stakeholders across diverse teams and departments.
• Utilize premium services : Deliver exceptional service experiences, including managing premium subscriptions where applicable.

YOUR PROFILE

• Industry and technical expertise : Bring experience from the IT industry—whether in software engineering, project management, pre-sales, consulting, or technical customer engagement. Familiarity with the SAP BDC portfolio (e.g., SAP BTP, Analytics Cloud, Cloud Data Management) and cloud platforms (AWS, Azure, Google Cloud) is highly valued.
• Communication and collaboration : Demonstrate excellent communication and presentation skills, with the ability to navigate organizational complexities and foster cross-functional collaboration. Design thinking knowledge is a bonus.
• Customer-focused mindset : Combine customer empathy with problem-solving drive to deliver outstanding results and ensure customer satisfaction.
• Adaptability and passion for learning : Thrive in a dynamic environment by continuously learning new technologies and adapting to regional business practices.
• Multilingual proficiency : German language proficiency at C1 level or higher is mandatory for this role.

We pride on a work environment that is inclusive and diverse. Every idea and perspective are valued.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

What you'll do

As an SAP Basis Senior Specialist for RCA, you will be responsible for:

• Resolving incidents including major incidents (production and non-production systems) and analysis of the problem to find a permanent fix
• Delivery and maintenance of complex SAP Landscapes by providing technical expertise and support.
• Ready to work in shifts and weekends. (No night shift)
• Presentation to senior management on incident trend, analysis and action plan
• Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLAs
• Proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes and roll out of this information/knowledge to the team
• Coordination of international teams in global projects / crisis handling / de-escalation initiatives
• Driving war rooms for critical escalations
• The expectation is that the role does not only concentrate on Basis / application issues but can own incident resolution end-to-end and work together with other teams and functions to resolve incidents faster

What you bring-

• 11 + years BE / B.Tech / MCA from a well reputed institute
• SAP NetWeaver Certified Technology Consultant , SAP BASIS experience
• ITIL Foundation certified
• Project member in an international environment and able to work effectively in international and virtual teams
• Capable in technical documentation and creation of knowledge-based assets (KBAs)
• Customer centric
• Continuous learner and faster adopter of new technology / process
• Analytical and solution-oriented thinker
• Expert grade communicator with good networking skills
• Willing to work during APJ / EMEA working hours
• 10+ years of work experience / working knowledge in Basis / NetWeaver / Business Objects, Business Objects Data Services, etc.
• Work experience in dealing with customer incidents
• Working knowledge in UNIX/Linux environment, HANA DB, Sybase ASE, DB2 databases.
• Good Knowledge of Network and Storage
• Basic / Intermediate knowledge in one or more of the following products: Content Server, Convergent Charging, MDM, GK Software, OpenText, SAP Cloud Connector, TOMCAT, IIS, IDM, SCM Optimizer, SAP Mobile Platform, TREX, Business Connector
• Exposure to ITIL framework
• Experience of safeguarding Customer relationship
• Location: Bangalore,Pune,Gurgaon

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EXPECTATIONS AND TASKS

Technical Service Managers play a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape. Your will act as a trusted technical advisor to our customers and partners. This includes analyzing customer’s business requirements and problems and working across the SAP Enterprise Cloud Services and other SAP departments to provide quality services to our customers, resolve technical complexities and accompany them throughout their entire cloud transformation journey.

• Primary contact for customers for discussions​ about technology and innovations and serve as an escalation point person for technical issues​

• Understand the customer business, goals, and challenges to suggest solutions & services

• Identify and position offerings by SAP Enterprise Cloud Services that deliver value to the customer​

• Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.

• Understand the SAP high availability or disaster recovery architecture, network, and virtual technologies (load-balancer, virtual machine)

• Experience and knowledge in SAP NetWeaver Administration, migration and upgrades

• Identify top issues, define service plan, and drive implementation of identified action items across customer landscapes

• Understanding of various SAP cloud solutions and integration scenarios of SAP systems with BTP, Ariba, SuccessFactors etc. (good to have)

• Design optimal SAP configuration to maximize system performance and availability.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• Bachelor's degree or higher in one of the following areas: Computer Science, Engineering, Information Management

• Solid know-how on SAP Technologies and Products (SAP certification highly beneficial),

• Hyperscalers certification (AWS, Azure, GCP) is a plus

• Analytical, solution-oriented and experience in working with cross-cultural teams

WORK EXPERIENCE

• Strong experience under SAP Technical Administration Background (Preferably in the domain of SAP Basis skill) and should have knowledge & experience on Administration and Operations of SAP solutions.

• Among that, strong experience in customer facing role and should have excellent command on de-escalating the critical situations.

• Hands on experience with working knowledge of Unix/Linux flavors

• Hands on experience with working knowledge of SAP HANA and Sybase databases

LANGUAGE SKILLS

• English (advanced/fluent written & spoken)

• Spanish is a plus

Our inclusion promise

Successful candidates might be required to undergo a background verification with an external vendor.

Information TechnologyRegular Full Time